TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. They expose your brand to the public, help create connections with prospects and clients, and allow your company to share its expertise with those who want it most. How to Get People to RSVP to a Corporate Event. Personalize Your Event.

Scripts 62

Scripts Contact Center Call Center Advertising 62

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Jon Arnold

JULY 22, 2020

I’ve been getting invited to judge awards and events a fair bit lately, and this one happened yesterday. The Oracle AR folks rounded up a group of analysts to judge this mini-event, where 6 startups in their partner ecosystem each gave 3 minute rapid-fire pitches for us to evaluate.

Big data 65

Big data 65

CSM Magazine

JANUARY 18, 2024

. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Nina’s vision for the future of AI inspires and challenges us to think bigger in order to build deeper consumer connections. .

Education 52

Education CRM Technology Analytics 52

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. Register now!

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

Calabrio

OCTOBER 20, 2020

Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. Here is what being a Fast 50 company means to us—and to you. The post Calabrio honored as a Fast 50 Company — What does it mean for us, and you?

Government 52

Government Coaching Self service Analytics 52

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

Entertainment 52

Entertainment Consulting Consulting Technology 52

Tethr

APRIL 7, 2020

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. You can decide to offer the event online.

Gamification 66

Gamification outsourcing Marketing Technology 66

ProProfs Blog

FEBRUARY 21, 2019

After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? How Do Post-Event Surveys Help a Company?

Surveys 111

Surveys Feedback Marketing Technology 111

CCNG

APRIL 3, 2024

This doesn't make companies evil, but you have to acknowledge their true nature and priorities. It means openly sharing information - revenue figures, operational challenges, strategic plans - to include employees in the company's direction. After all, they're equally invested despite not receiving shareholder dividends.

Metrics 195

Metrics Accountability Employee engagement Contact Center 195

bold360 Blog

JUNE 9, 2020

We flipped CXNext 2020 from an in-person event to a virtual event in just 6 weeks, and we’re so proud of everyone whose amazing work made that possible! But what’s the one thing that has helped us all stay connected? Each of us must lead with empathy. Insights from our virtual event. Technology is a force for good.

Customer Experience 52

Customer Experience Technology Personalization Call Center 52

Steve DiGioia

NOVEMBER 8, 2022

This means that since they’re not the “headliner” or in the main event, they understand that they are a supporting act for the overall benefit of the show. They won’t worry about what the “main eventers” will do in their match because, in their mind, they intend to “steal the show.” That will get them to the “main event.”.

Customer Service 182

Customer Service Personalization 182

CCNG

SEPTEMBER 24, 2021

As we began our discussion, I shared an analogy of this recruitment issue to a Tsunami -- the water has been sucked out to sea and we are looking at the sand that is left, leaving us to scratch our heads, not really understanding what is about to hit us. Some great ideas were generated and they sparked a lot of discussion.

CCNG 273

CCNG Healthcare Contact Center Marketing 273

Myra Golden Media

MAY 27, 2021

Watch the replay to hear my answers to: 4:04: Can you answer how to phrase the USA method if the client received an incorrect item, and we can offer a replacement or refund due to practice and send a small electronic gift certificate while the client is upset she is not going to get the item for an event?

Education 333

Education Personalization Management Customer Service 333

AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? Win Probability consumes event data from an ongoing match (goal events, fouls, red cards, and more) as well as data produced by other Match Facts, such as xGoals. How it is implemented? We’re excited to learn what patterns you will uncover.

Telecommunications 77

Telecommunications Consulting Consulting Big data 77

Beyond Philosophy

OCTOBER 5, 2023

Williams and the company wondered if they should raise prices or add additional fees to cover it. Most of us would go for the $5 taco pair because we see that as the base price and don’t consider the additional fees as part of it. Airlines started charging for checked bags around 15 years ago in the US.

Airlines 379

Airlines Consulting Consulting Education 379

teleopti

AUGUST 1, 2019

This year’s annual customer event combines the Teleopti User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU. See you there!

Contact Center 48

Contact Center Best practices Consulting Consulting 48

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Beyond Philosophy

MARCH 10, 2022

What’s more is that research shows that using this simple formula can be magical for your Customer Experiences, too. . Professor of Marketing at Rutgers Business School, joined us to talk a bit about the magic of luck, one of her research areas. For most of us, barbershop quartet is not a category on our music streaming services.

Marketing 243

Marketing Consulting Consulting Surveys 243

Beyond Philosophy

DECEMBER 29, 2022

Alternatively, we think everything that is bothering us now will be okay when some event occurs, e.g., the gas prices go down, the pandemic ends, or the war is over. So, as soon as those problems pass, the next set will be there, ready for us to deal with them. You know I call my company Beyond Philosophy.

Consulting 195

Consulting Consulting Customer Experience 195

Clarabridge

FEBRUARY 5, 2019

Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. Many customer experiences are dictated not just by specific products, brands, companies, etc. but by the events for which those items were purchased. Product Uses.

Feedback 40

Feedback Sales Marketing Customer Experience 40

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CCNG

MARCH 16, 2022

We were both much younger (him more than me), but we quickly learned we were both leading contact centers for large companies. We would love for you to join us as we talk about the industry that we both love! You will find us on the Apple Podcast app here: [link]. We are currently in a season with a focus on Leadership.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

ShepHyken

AUGUST 21, 2020

He shares 5 habits of companies that went through dramatic transformation and still managed to improve the customer experience. No one wants global events like this nightmare pandemic to occur in the first place, much less ever again. 5 Habits of Companies that Improve Customer Experience Through Change.

Customer Experience 615

Customer Experience Government Feedback Management 615

Calabrio

AUGUST 1, 2019

This year’s annual customer event combines the Calabrio User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU. See you there!

Contact Center 40

Contact Center Best practices Consulting Consulting 40

TeleDirect

AUGUST 26, 2019

Your next big event can’t afford to fail. From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. We’re confident you’ll have everything taken care of for your event. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

AWS Machine Learning

FEBRUARY 6, 2024

In 2021, the pharmaceutical industry generated $550 billion in US revenue. Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. Hugging Face Hugging Face is an artificial intelligence company that specializes in NLP.

Healthcare 96

Healthcare Engineering Construction Consulting 96

ShepHyken

AUGUST 28, 2023

Sending personalized notes creates emotional connections and reinforces the credibility and reliability of the brand or company. So, sending a personalized note that says, “Thank you so much for choosing us, and we’re going to do everything we can to stand by you.”

Personalization 173

Personalization Customer Experience Journey mapping Marketing 173

ShepHyken

JULY 8, 2019

Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim. by Dennis Wakabayashi.

Customer Service 287

Customer Service Customer Care Customer centricity Finance 287

TeleDirect

MARCH 1, 2019

You’re prepared for your next big event – trade show, conference, shareholder meeting, you name it – and the only thing remaining is targeted promotion, including reservations and registrations. Will your event reservations match your event’s actual agenda? Reservations are the lifeblood of your event. Industry seminars.

outsourcing 48

outsourcing Business Process Outsourcing Entertainment Call Center 48

COPC

APRIL 14, 2016

This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events. Featured Event: April 26, 2016, Phoenix, AZ. Judi Brenstein of COPC Inc.

Benchmark 40

Benchmark Journey mapping Airlines Contact Center 40

Outsource Consultants

OCTOBER 29, 2021

This list contains the fastest-growing private companies in the Twin Cities and is based on revenue growth over the past three years. Corey Kotlarz accepted the award at an event held at US Bank Stadium in Minneapolis. The final placements were announced at an exclusive event for honorees and guests on Thursday, October 28.

Consulting 126

Consulting Consulting outsourcing Call Center 126

Spearline

NOVEMBER 25, 2022

MWC Barcelona 2023 – Where technology, community and commerce converge MWC Barcelona is the largest and most influential event for the connectivity ecosystem. Tens of thousands of senior executives from top global companies, international governments and trailblazing tech businesses converge at MWC Barcelona to make decisions.

Telecommunications 98

Telecommunications Government Enterprise Technology 98

Talkdesk

AUGUST 28, 2017

Our Kickoff “Designing Your Intelligent Contact Center” event in Chicago was a huge success and a lot of fun! Thank you for helping us keep it real, Gadi! #8. Zendesk reminded us that when agents are clear on the customer journey, they can have real conversations with customers that also help guide customers to the next level.

Contact Center 51

Contact Center Contact center software Upselling Engineering 51

Outsource Consultants

AUGUST 31, 2023

This list contains the fastest-growing private companies in the Twin Cities and is based on revenue growth over the past three years. 2023 has been another year of economic uncertainty for many companies, making outsourcing their contact center an essential strategy to improve their customer experience and reduce costs.

outsourcing 67

outsourcing Consulting Consulting Call Center 67

Talkdesk

SEPTEMBER 7, 2017

Come join us on Sept 12th to hear from our incredible speakers. They will be discussing how to use the latest technologies to improve customer interactions so that they are smoother, happier and reduce the cost that has been associated with contact centers in the past. The 2017 Talkdesk Road Show is off to NYC !

Contact Center 42

Contact Center Sales Technology Customer Service 42