Topdown

JUNE 9, 2016

It proved to be an entertaining and worthwhile read, reminding those of us in customer experience (CX) and customer communications management (CCM) to think very hard about the reasons and ways we touch customers before we start touching them inappropriately (i.e., everywhere, all the time, and turning them off in the process).

Entertainment 59

Entertainment Customer Experience Management Customer Service 59

C Space

APRIL 21, 2020

Listeners rely upon us for the information they trust and need, and for the companionship and entertainment they love. Using our reach and influence to serve our communities is our highest priority right now,” said CMO Paul Suchman. As always and today more than ever, people turn to audio. Musical gear specialists have stepped up too.

Entertainment 52

Entertainment Healthcare Advertising Consulting 52

Cincom

DECEMBER 12, 2023

Transformation Is Now Recent data reveals that only 37% of the insurers’ total communication volume is handled by a packaged-built solution by a specialized customer communication management (CCM) vendor, highlighting the room for improvement. Therefore, the time for transforming CCM is now.

Customer Experience 52

Customer Experience Management APIs Personalization 52

Quadient

JUNE 28, 2022

As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and worth exploring. . I’ve watched CCM really expand and evolve into so much more than designing and delivering business-critical documents.

Multichannel 52

Multichannel SaaS Marketing Surveys 52

Quadient

JUNE 1, 2022

In fact, it’s even more exciting following the pandemic turmoil and amid all the new tech and customer trends impacting the Customer Communications Management (CCM) category. Having worked in the CCM industry for more than 15 years, I’ve been impressed with Quadient’s “customer-first” culture during my time here. First, thank you.

Management 52

Management Telecommunications Marketing Technology 52

Quadient

AUGUST 1, 2022

At the Experience-driven CCM event, I had the opportunity to explore how Quadient can further solve the challenges that our current and future customers face. After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK.

Customer centricity 105

Customer centricity Journey mapping Banking Consulting 105

REVE Chat Blog

JUNE 17, 2020

Let us dive into the top 10 ways for you to deliver the best online customer service. Please call us: XXXXXXXX. You can train your support team with effective customer communication management (CCM) to develop strong connections with customers by helping them with their needs and issues. Focus on customer experience (CX).

Customer Service 78

Customer Service Self service Average Handle Time Brand ambassadors 78