Fonolo

APRIL 27, 2021

That’s why it’s become increasingly important for businesses to upgrade their call center technologies, processes, and staffing practices to get ahead of the call-spike curve — ideally without breaking the bank. The post Upgrade Your Call Center with These 7 Cost-Effective Methods first appeared on Fonolo.

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

CSM Magazine

OCTOBER 31, 2023

Here are some signs that indicate your business’s phone system might be due for an upgrade. If your current phone system doesn’t support such advanced features, it might be time to consider an upgrade. However, like all technologies, phone systems can become outdated, affecting productivity and customer experience.

APIs 52

APIs CRM Technology Customer Experience 52

JustCall

JULY 18, 2023

Upgrade to the Business and Pro plans as your needs grow and require advanced features and workflow automation. The post Introducing JustCall’s Upgraded Pricing and Upcoming Features appeared first on. Start with the Essentials plan for basic business communication. Discover all the answers about our pricing model by reading our FAQs.

Analytics 52

Analytics CRM Sales Technology 52

Maru Group

JANUARY 31, 2023

Here are five signs that it’s time to upgrade your employee research. Maru is a world-leading expert research company that has processed over a third of a billion surveys and handles millions of surveys yearly.

Benchmark 70

Benchmark Surveys Employee engagement Feedback 70

Avoxi

SEPTEMBER 13, 2021

9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. Here are 9 signs that your phone system is due for an upgrade. Technology… We all think we’re… The post 9 Signs Your Business Phone System Needs an Upgrade appeared first on AVOXI.

Technology 62

Technology Contact Center 62

JivoChat

DECEMBER 2, 2021

Shopify Upgrade: Is Shopify Plus Worth Your Investment? Then, You know that it’s time to perform a Shopify upgrade to Shopify Plus. . When and Why to Perform Shopify Upgrade. How to Perform Shopify Upgrade . When & Why should you perform Shopify upgrade? When should you perform Shopify upgrade? .

Abandon rate 52

Abandon rate APIs Sales Enterprise 52

Tethr

OCTOBER 5, 2021

The post Tethr product updates September 2021: Reporting enhancements, organization upgrades, and new tools appeared first on Tethr. Ready to save time, give your team the insights they need to enhance customer experience, and ensure your delivery on compliance? We can help. Give us a call today to get started.

Average Handle Time 96

Average Handle Time Metrics Contact Center Sales 96

CSM Magazine

MARCH 20, 2024

Despite advances in technology, many businesses today still perform manual cash flow analysis using spreadsheets. While spreadsheets have many useful applications, there is a better way to manage and forecast cash flow.

Technology 52

Technology Management 52

aircall

MARCH 2, 2022

When considering how to upgrade your sales process, start by focusing on your product value. To ensure your sales team is upgrading its sales process and building firmer relationships with prospects, here are four top benefits of value-based selling: Builds trust with prospects and customers alike.

Sales 62

Sales Education 62

Cisco - Contact Center

MAY 11, 2023

Good things come to those who wait, as do great products that continuously deliver incremental value to their customers. While not all solutions may commit to goals that had been set in the past,… Read more on Cisco Blogs

Analytics 98

Analytics 98

TeamSupport

MARCH 17, 2022

Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers.

Customer Support 97

Customer Support Coaching Management Technology 97

CSM Magazine

JULY 20, 2022

Some upgrades are entirely optional and can be seen as pointless expenses, but nobody will deny that there are pieces of technology that are crucial to any business – computers, the internet and telephones are some prime examples that spring to mind. Digital transformation is all about technology.

Technology 59

Technology Wireless Government Marketing 59

aircall

APRIL 28, 2021

Considering all the benefits of a business phone app, it’s time to consider a phone system upgrade. The post Business Phone App: Why Your Business Needs to Upgrade appeared first on Aircall Blog. With Aircall, you get significantly more than caller ID and basic voice calling features.

Call Center 62

Call Center Interactive Voice Response Sales Enterprise 62

ChaseData

JANUARY 16, 2020

If you are in the market for an upgraded outbound dialer or simply want to introduce automatic dialing to your facility for the first time, it pays to know what you’re looking for. Here, we’ve compiled a list of some of the most popular qualities contact centers look for in an upgraded outbound dialer.

Education 52

Education Call Center Contact Center Marketing 52

NobelBiz

FEBRUARY 22, 2022

Discover 12 Reasons why an upgrade is a must for you Contact Center software and key to your future. The post Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success! appeared first on NobelBiz®.

contact center solutions 52

contact center solutions Contact Center Contact center software Cloud contact 52

Nextiva

MARCH 6, 2020

The post 10 Reasons to Upgrade Your Legacy CRM and Move to The Cloud appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Even if your CRM’s adoption rates are still at acceptable levels, it’s time to move your business into 2020 with a top-of-the-line, cloud-based solution.

CRM 62

CRM voip Sales Marketing 62

Totango

FEBRUARY 7, 2019

We Are Upgrading All Users to Spark. We will be upgrading all users to Spark on February 28th and shutting down the Customer Success Center. For the next three weeks, we will continue to make the classic UI available for any customers who have not yet upgraded. We have two important points to share on this transition: 1.

Best practices 48

Best practices Accountability Management 48

Knowmax

SEPTEMBER 24, 2020

Remote working challenges: agnostic locations, technical upgradations!

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Education Services Group

MAY 9, 2019

For freemium to work, at least some portion of the people who try out the free version have to make the leap to the upgraded, paid tier of the software. SaaS platforms have access to this behavioral or user data, and Customer Success tools can help you identify them and nudge them toward that upgrade through e-mails or in-app notifications.

SaaS 53

SaaS Technology Accountability Sales 53

Concentrix

JANUARY 3, 2023

If you’re ready to cruise past mileage points and into deeper relationships with your customers, here’s how to refresh your travel loyalty program.

62

62

Hodusoft

JULY 19, 2019

Businesses are satisfied with their legacy in-premises IP PBX software , not knowing that technology has marched ahead and that an upgrade is in order. Upgrading older PBX software to modern IPPBX software with 4G inclusion enhances voice clarity while permitting more simultaneous calls. Plus, you do not have to worry about upgrades.

Technology 40

Technology 40

Fonolo

JUNE 28, 2018

So, rather than completely roasting IVRs, below we discuss warning signs that it might be time for an upgrade. If your archaic system has too many restrictions, then you’re clearly due for an upgrade. An upgraded IVR will provide visibility and analytics so you can see where your containment is suffering. Say “Hi!”

Interactive Voice Response 52

Interactive Voice Response Call Center Morale Analytics 52

iCiDIGITAL

JUNE 19, 2018

Adobe typically releases upgrades to AEM annually, which could be a frequent disruption to an enterprise business. An upgrade can take anywhere from a few weeks to a few months. Why It’s Important to Perform Regular Upgrades. Adobe releases important security updates and bug fixes with every new upgrade.

Best practices 56

Best practices APIs Enterprise Technology 56

Avoxi

SEPTEMBER 23, 2018

Session Initiation Protocol, or SIP, is the communications solution… The post Call Center SIP Trunking Guide – Upgrading to a SIP Call Center in 2018 appeared first on AVOXI. SIP call centers are rapidly replacing traditional PRI solutions by improving functionality and reducing costs for contact centers around the world.

Call Center 75

Call Center Contact Center 75

Customer Service Life

FEBRUARY 4, 2019

There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. The post 5 Contact Center Tech Upgrades to Consider in 2019 appeared first on Customer Service Life. Integrate Slack with support tools. Slack has revolutionized contact center communication.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

Spearline

MAY 21, 2020

An organization never knows when it may need an upgrade, so it is best to remain proactive. But, it can be very easy for contact centers to lower their guard, to think that everything is fine and that their customers aren’t suffering in the process. High on-hold times.

Contact Center 52

Contact Center Abandon rate Wait times Technology 52

Talkdesk

AUGUST 13, 2019

The post Make Workforce Management a Priority When Upgrading Your Contact Center appeared first on Talkdesk. And keep in mind that adding channels may not decrease calls to the contact center, but it will likely change the types of calls agents receive—they will be more complex and personal.

Contact Center 59

Contact Center Management Metrics Accountability 59

Cyara

JANUARY 26, 2022

Cyara's Latest Testing Solution Ensures a Seamless CX Across All Your TFNs. Toll-free numbers are a critical component of many businesses’ customer service, sales and marketing efforts.

Enterprise 67

Enterprise Sales Marketing Customer Experience 67

Totango

FEBRUARY 9, 2024

In mathematical terms, GRR measures how much monthly recurring revenue (MRR) you retain each month after subtracting the effects of churn or downgrades to lower-priced products, but not the effects of upgrades. Your NRR can exceed 100% if you have high renewals combined with strong upgrades, low churn, and low downgrade. Calculate it!

Upselling 108

Upselling Metrics Enterprise Best practices 108

OrecX

NOVEMBER 29, 2018

How can you separate the real vendors from the mere pretenders when purchasing or upgrading a call recording or quality monitoring solution? Not all call recording systems are created equal. You need to know what questions to ask.

Analytics 54

Analytics Coaching CRM Enterprise 54

Call Experts

DECEMBER 5, 2018

Upgrade your property management services with a contact center. Do you need to upgrade your IVR? Interview, Onboard, Train, and Develop your employees to create a productive team! Call Experts support offers the happiest holidays! 3 Benefits of Having a Live Answering Service for Your Small Business. Rapid Adoption of AI.

Contact Center 53

Contact Center Management outsourcing Call Center 53

Callminer

OCTOBER 5, 2022

Read on for three conversation intelligence use cases to upgrade your feedback mechanism. It’s time organizations view surveys as only one customer feedback channel – not the only channel.

Feedback 182

Feedback Surveys 182

NICE inContact

JANUARY 23, 2019

The post Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology appeared first on NICE inContact Blog. Meanwhile, service levels have stayed around 98 percent—all while Appriss continues to make the world a better place! Read about their amazing results.

Cloud contact 54

Cloud contact Contact Center Schedule adherence Technology 54

Freshcaller

SEPTEMBER 7, 2018

The upgraded supervisor-dashboard on Freshcaller. The post What’s new in Freshcaller: Dissecting our upgraded dashboard for supervisors appeared first on Freshcaller Blog. And, we wanted to ensure these unsung heroes get the help they deserve as they battle against peak traffic times, call monitoring and agent management.

Abandon Call 58

Abandon Call Call flow Call Center Abandon rate 58

ShepHyken

MAY 27, 2022

Empower support teams with upgraded tools . Upgrading customer service tools can be a way forward to boost the productivity of support employees and make them independent problem solvers. Upgraded tools can make the call center talk scripts more structured and systematic, so employees can easily carry out their tasks? .

Customer Support 315

Customer Support Employee engagement Call Center Scripts 315