NobelBiz

NOVEMBER 6, 2023

Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential. Automation and Data Quality With the advent of AI, the integration of intelligent automation has become a game-changer.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. Seamless Communication Unified communication ensures that information flows seamlessly across the organization.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

ShepHyken

FEBRUARY 4, 2022

The consumer experience (CX) and the employee experience (EX) are instantaneously raised when reliable, accurate, and timely information from a single source of truth is communicated across platforms.? . Designing for integration . Development of integration . A single source of truth boosts efficiency significant.

Customer Service 173

Customer Service Government Marketing Enterprise 173

Hodusoft

OCTOBER 3, 2023

HoduSoft Earns a Remarkable Spot in CIO Insider Magazine's Top 10 UC Providers of 2023 In today’s rapidly evolving communications technology landscape, a large number of organizations are shifting towards Unified Communications (UC) solutions. As per a report , The global market for unified communications was valued at $113.48

contact center solutions 52

contact center solutions Enterprise Technology Contact Center 52

VirtualPBX

JANUARY 11, 2024

Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration. Seamlessly integrating cutting-edge technology, this solution will ensure instant and efficient communication, fostering enhanced engagement and satisfaction.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

Hodusoft

APRIL 4, 2024

Before we delve into the details of HoduCC omnichannel CX Suite , let’s ask you some questions- Are you struggling to manage multiple communication channels effectively? Are you facing trouble in integrating different customer service platforms? Are you finding it challenging to provide a seamless experience across various touchpoints?

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. PSTN operates on circuit-switched technology, where dedicated physical circuits are established between callers to facilitate communication.

voip 59

voip Telecommunications Wireless CRM 59

Win the Customer

DECEMBER 12, 2023

Challenges abound: Fragmented Data: Siloed customer data across channels makes it difficult to create a unified view of the customer. Unified Customer View Generative AI integrates disparate data sources to create a unified customer profile. The era of transformative customer experiences powered by generative AI is here.

Personalization 69

Personalization Customer Experience Technology Management 69

Enghouse Interactive

SEPTEMBER 3, 2021

Unified Communications. of the organizations it deemed to be more successful than their industry peers (which are 27% more successful than typical organizations), had integrated UC with their CC solution to deliver better customer experiences (CX). All communications channels are secured and encrypted. Single-Sourced.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

Hodusoft

FEBRUARY 22, 2024

The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.

outsourcing 52

outsourcing Analytics Technology Finance 52

Comm100

APRIL 22, 2024

Live chat systems provide a seamless communication channel for real-time customer interactions. Canned messages : These pre-formulated responses are not only time-saving but ensure consistency and accuracy in communications.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

JustCall

APRIL 23, 2024

Quick look at the top 5 predictive dialers JustCall : Powerful and affordable predictive dialer supported by strong AI capabilities and 100+ integration options. But Convoso has limited integrations and at a flat fee of $90 per month, can be heavy on the pocket. But don’t stop there.

call center software 52

call center software Sales CRM Analytics 52

Enghouse Interactive

SEPTEMBER 20, 2021

Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Ubiquitous Unified Communications. . Unified Communications. Enghouse Simplifies The Integration of UCaaS with CCaaS. Benefit Now from the Seamless integration of Telephony and Collaboration.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. PSTN operates on circuit-switched technology, where dedicated physical circuits are established between callers to facilitate communication.

voip 52

voip Telecommunications Wireless CRM 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

B2B 91

B2B CRM Enterprise Upselling 91

Hodusoft

JANUARY 17, 2024

It’s the acronym for Unified Communications as a Service. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate. By doing so, it enables agents to manage and handle customer communication across various platforms.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Connect

JULY 5, 2023

15-20% saved on technology and telco costs through seamless UC integrations. IAbout Connect Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally. 15% improvement in service levels, creating a differentiated CX.

Abandon rate 76

Abandon rate Service level Technology Customer Experience 76

Connect

JANUARY 26, 2024

Next gen + immersive experiences The next wave of CX is near, with 56% of organisations planning to integrate conversational commerce within the next year. Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally. Ten trends.

Chatbots 52

Chatbots Customer Support Customer Experience Personalization 52

JustCall

APRIL 9, 2024

This shift in power dynamics means you can no longer rely solely on traditional communication methods. Our focus is on process optimization, system architecture improvement and integration, effective change management strategies, and custom automation solutions.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

Connect

DECEMBER 11, 2023

A primary advantage of integrating AI into the contact centre is the ability to automate repetitive, low-value tasks and mundane activities that traditionally consume a significant portion of an agent’s time. As such, rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

JustCall

SEPTEMBER 29, 2023

A unified platform where teams are always updated, collaboration is fluid, and responding to customers is just a click away, eliminating any communication barriers. Harness the power of the Microsoft Teams and JustCall integration to effortlessly monitor all your call and message interactions.

Accountability 52

Accountability Sales 52

Connect

DECEMBER 5, 2023

Part of the selection process would then be to find providers whose solutions could integrate with the core contact centre platform: a straightforward filter to get to your long list. IAbout Connect Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally.

Cloud contact 66

Cloud contact Multichannel CRM Chatbots 66

Hodusoft

FEBRUARY 16, 2024

Since ITSPs utilize VoIP technology to transfer voice and multimedia over the Internet, it empowers Internet Telephony Service Providers to offer more cost-effective and flexible communication solutions as compared to traditional telephony. Enhancing overall productivity and enabling a unified communication experience.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

Hodusoft

NOVEMBER 22, 2023

Using this software, BPOs can streamline customer interactions across various channels, offering a unified customer experience. An omnichannel contact center software is a platform, designed to unify all communication channels, including phone calls, text, emails, chats, and social media channels, into a single platform.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

NobelBiz

AUGUST 28, 2023

From outdated systems to integration complexities, tech challenges can disrupt the rhythm of seamless customer interactions. Embrace modern solutions that streamline operations and ensure smooth communication across channels. Unified customer data for personalized interactions. The answer? Embrace an omnichannel approach.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Call Experts

APRIL 8, 2024

Gartner, a leading research and advisory company, predicts that 72% of customer interactions will involve an integrated customer journey approach. By integrating a customer journey contact center, you can improve the customer journey, cultivate long-term customer relationships, and unlock opportunities for upselling, cross-selling, and more.

Contact Center 52

Contact Center Customer centricity Call Center Feedback 52

NobelBiz

OCTOBER 2, 2023

In the domain of contact centers, the paramount focus lies in ensuring streamlined and effective communication with clients. Integrated ticketing systems serve as the backbone for achieving this feat. Let’s delve deeper into the intricacies of integrated ticketing systems within a contact center environment.

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

Hodusoft

JUNE 30, 2022

HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas. Today, Unified Communication is the new dimension of business communication that significantly contributes to customer experience. Unified Communication and Contact Centers.

Contact Center 52

Contact Center Contact center software CRM Feedback 52

Spearline

DECEMBER 7, 2021

Like many things linked to technology, the communications landscape is constantly evolving. Once upon a time, the major modes of communication were generally bundled into a state institution. Communications service options available to businesses are more flexible and feature-rich than ever. Life is getting confusing.

voip 98

voip Contact Center APIs Government 98

CSM Magazine

JUNE 7, 2023

In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. Imagicle Conversational AI is natively integrated with your calling platform (Cisco, Microsoft, etc.)

Customer Service 98

Customer Service Multichannel Banking Marketing 98

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Hodusoft

DECEMBER 30, 2021

The multi-tenant IP PBX software (Internet Protocol Private Branch Exchange) is a complete communication and collaboration solution for small, mid-size, and large-scale businesses, providing integrated internet-based telephony. Any small, mid, or large-scale business requires a robust communication system. Audio Conferencing.

voip 119

voip Call Logging Telecommunications Interactive Voice Response 119

Hodusoft

JULY 13, 2023

ISPs, ITSPs, CSPs, and MSPs can assign extensions to any phone that supports internet protocol communication including the entire phone system, mobile apps, softphones, and other devices. This enables ISPs, ITSPs, and MSPs to provide their clients with the ability to scale their communication infrastructure without any constraints.

voip 59

voip Best practices Upselling Enterprise 59

NobelBiz

OCTOBER 31, 2023

The benefits of integrating data analytics are manifold. If you, too, want to leverage data like a pro, join us in this insightful episode as we dive into the world of real-time analytics and AI integration with Marc Bernstein, Co-Founder and CEO of Balto. Ensure multiple channels of communication are available.

Customer Support 105

Customer Support Contact center software Call Center Analytics 105

Momentum Telecom

OCTOBER 23, 2023

In this blog, we’ll discuss the options for voice-enabling Teams, the benefits of using Teams for voice services, and how you can streamline your business communications with Momentum’s Microsoft Teams solution. Voice-enabling the MS Teams application can transform the way your business communicates.

Wait times 105

Wait times CRM Customer Service Personalization 105