CCNG

JANUARY 19, 2021

In a recent CCNG event, I spoke about the trends that I’m seeing globally in call centres. Richard Kenny is an 18 year veteran of the contact center industry, working as the Senior Product Marketing Manager, Contact Centre & Unified Communications for Poly (formerly Plantronics).

Call Center 195

Call Center CCNG Contact Center Feedback 195

Hodusoft

JANUARY 17, 2024

It’s the acronym for Unified Communications as a Service. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate. As per estimates by Mordor Intelligence , the global UCaaS market size is expected to increase from USD 35.56

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Cisco - Contact Center

JANUARY 24, 2023

Forming partnerships with Technology Service Brokers Telarus and Intelisys has enabled thousands of agents and traditional Cisco partners to capture the opportunity offered by Cisco Unified Communications. According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75

Contact Center 88

Contact Center Technology SaaS Feedback 88

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. As per a report , the global BPO market size was valued at $221.5 Among the global industries, the commercial sector dominates the BPO market with over 60% share.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

VirtualPBX

SEPTEMBER 14, 2022

If you are looking to switch to an internet-based phone system, understanding the key differences between Voip vs SIP Trunking will allow you to pick the best communication solution for your business. Session Initiation Protocol (SIP) entails sending unified communication services across the internet. What is SIP Trunking?

voip 98

voip Wireless Call flow Technology 98

Hodusoft

FEBRUARY 22, 2024

The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.

outsourcing 52

outsourcing Analytics Technology Finance 52

Hodusoft

OCTOBER 1, 2022

HoduSoft, India-based Unified Communications products maker, announced its collaboration with ITWerks Pte Ltd, a global provider of end-to-end software and cloud technology solutions. The partnership aims at harnessing innovative UC technology for enabling businesses to modernize and reshape their communications.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Hodusoft

SEPTEMBER 26, 2023

HoduSoft Joins CCA as Vendor Member: Revolutionizing Cloud Communication Innovation In today’s technology-driven world, unified communications and cloud technology are evolving at a rapid pace. CCA works dedicatedly to drive the growth and development of cloud communications.

Telecommunications 52

Telecommunications Contact center software call center software Education 52

TeamSupport

APRIL 23, 2024

TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. Whether your company is a small startup or a global enterprise, technology is a vital component to customer satisfaction.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Connect

JUNE 14, 2023

Commencing from the initial disruptive impact of the pandemic to the continuing economic unpredictability, enterprises globally have been compelled to substantially alter almost every aspect of their functions. The post CX Trends 2023 appeared first on Connect | Contact Centre Solutions | Unified Communications | Network Services.

Enterprise 52

Enterprise Service level Management Customer Service 52

Spearline

MARCH 27, 2023

. – March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline , headquartered in Ireland. The amount of the transaction is undisclosed. business line from 8×8.

Customer Experience 52

Customer Experience Chatbots Enterprise Contact Center 52

Momentum Telecom

JULY 20, 2021

Cloud communications is a critical component because one of the biggest challenges business leaders face is ensuring that all employees interact effectively, regardless of where they’re based. . . Why Are Cloud Communications Critical? . What Technologies Support a Hybrid Workforce? . Network Solutions .

Technology 92

Technology Service level Personalization Management 92

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. In addition, Jon produces a monthly podcast – Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Spearline

DECEMBER 7, 2021

Like many things linked to technology, the communications landscape is constantly evolving. Once upon a time, the major modes of communication were generally bundled into a state institution. Communications service options available to businesses are more flexible and feature-rich than ever. Life is getting confusing.

voip 98

voip Contact Center APIs Government 98

Totango

NOVEMBER 27, 2023

The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Offer self-service functionalities through community and knowledge centers. For example, unified data bridges the gap between sales and CS teams.

B2B 91

B2B CRM Enterprise Upselling 91

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications.

voip 59

voip Telecommunications Wireless CRM 59

Call Design

MAY 12, 2021

New combined company will expand its global reach in the Customer Experience technology space. This merger will combine two of the leaders in the customer experience space into a major unified force for innovation and growth,” said Patrick Dennis, President & CEO of Alvaria. “Our Westford, MA. May 10, 2021.

Transportation 151

Transportation Healthcare Enterprise Technology 151

Momentum Telecom

JUNE 30, 2021

Are your customers happy with communications technology? Are they frustrated with outdated phone systems or working with multiple vendors to meet all their communication needs? If you think it’s time to review the voice and communications options you’re offering your customers, contact Momentum. Here’s why. White-Glove Service.

Marketing 98

Marketing Sales Management Technology 98

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

Momentum Telecom

JUNE 11, 2021

A hybrid work environment needs high-quality, cloud-based communications and collaboration technology. Cloud voice and unified communications are solutions that easily enable your business to migrate your communications infrastructure to the cloud. Cloud Voice.

Technology 98

Technology Engineering Enterprise Analytics 98

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. It’s the strategic approach of being accessible to customers across various communication channels while ensuring a consistent and unified experience. alone by 2040.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Hodusoft

JUNE 30, 2022

HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas. Today, Unified Communication is the new dimension of business communication that significantly contributes to customer experience. Unified Communication and Contact Centers.

Contact Center 52

Contact Center Contact center software CRM Feedback 52

Hodusoft

JULY 5, 2022

HoduSoft, a leader in the Unified Communications software market, recently collaborated with ABS India, a leading enterprise communication solutions provider. The new collaboration is set to benefit both companies in the Unified Communications space. Unified Communications Solutions. About ABS India.

Enterprise 52

Enterprise Contact center software call center software Contact Center 52

Connect

JANUARY 25, 2024

According to research conducted by Genesys , the global leader in cloud CX and contact centre solutions , there are five trends accelerating CX and employee experience (EX) transformation that will likely persist into the future. Future-proofed CX. In this regard, the long game in innovation goes beyond automation.

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Cloud contact Construction Technology Self service 50

Hodusoft

JUNE 30, 2022

Industry trends, especially in communication technology, have been fast-paced over the last few years. The transformation from landline phones to VoIP to unified communication software has been revolutionary. HoduSoft participated in the global networking event showcasing its innovative UC products.

voip 52

voip Contact center software Technology Enterprise 52

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications.

voip 52

voip Telecommunications Wireless CRM 52

ShepHyken

APRIL 5, 2019

Imagine searching for a unified communication strategy online and meeting a professional who can make a specific recommendation on the tools and packages that your business needs. Personalizing the Customer Experience. Irina Kirnos is a Product Marketing Manager at RingCentral in EMEA.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

Hodusoft

JUNE 9, 2022

Unified Communication has become a successful driver for businesses worldwide. Technology plays a significant role in enhancing communication, especially in the recent post-pandemic phase. HoduSoft was honored to become a part of this global networking event. HoduSoft’s Contribution to Reshaping Business Communication.

Contact center software 52

Contact center software Contact Center Technology Feedback 52

Hodusoft

DECEMBER 13, 2023

Portability and Mobility Suppose you are running a small-sized (or mid-sized) global business. Advanced Features and Functionality Cloud-based PBX systems often come equipped with a rich set of features that enhance communication efficiency. That means even though your team is small, they are working across locations and time zones.

CRM 64

CRM Best practices Technology Management 64

Spearline

DECEMBER 1, 2021

Headquartered in Skibbereen and with offices in Waterford, India and Romania, Spearline assists organizations, such as Unified Communication and Enterprise Contact Centres to diagnose, escalate and resolve issues with their communications channels. It is headquartered in Skibbereen Co.

Telecommunications 111

Telecommunications Enterprise Marketing Accountability 111

JustCall

MARCH 10, 2023

Every company requires an effective and efficient communication and collaboration tool that streamlines its workflows. Companies often use various communication tools, but they don’t always integrate with one another, leading to obstructed communication and decreased productivity. So what’s the solution?

voip 40

voip Enterprise Government Analytics 40

Hodusoft

NOVEMBER 22, 2023

As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82 Using this software, BPOs can streamline customer interactions across various channels, offering a unified customer experience. By 2028, it is expected to reach USD 34570.73 million, with a compound annual growth rate (CAGR) of 7.5%

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

ShepHyken

SEPTEMBER 16, 2016

Unifying actionable data (taking it out of the various departments and locations where it is stored separately) in a location accessible to all, increases data availability and improves communication and collaboration across siloes.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

Spearline

OCTOBER 5, 2021

It enables you to proactively monitor your global contact numbers, isolate issues, and resolve them before there’s a major impact on your customer engagement and your brand reputation. Despite the growing availability of alternative communication methods, the voice channel continues to be the primary contact method for customers.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

ShepHyken

JULY 1, 2022

Will individuals abandon travel completely to see global places only through virtual reality? Since the global pandemic hugely impacted the airline sector, the metaverse has become increasingly important. A unified Marketplace designed to provide a personalized shopping experience for passengers and non-passengers .

Airlines 179

Airlines Upselling Customer Experience Chatbots 179

Hodusoft

JANUARY 1, 2024

Communication Traditional banks generally rely on in-person communication for account management, issue resolution, and consultation. Since digital banking primarily relies on online communication, customers can reach the support agents via different channels such as phone, chat, email, and others.

Banking 52

Banking Interactive Voice Response Finance Accountability 52

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. And today, expanding your brand’s global reach is more accessible than ever. The solution?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62