Hodusoft

MARCH 22, 2022

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The event is one of the world’s premier customer engagement and business intelligence events. HoduPBX- Business Phone System. HoduBlast- SMS and Voice Broadcast Software.

Contact Center 98

Contact Center Contact center software call center software Telecommunications 98

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Telecommunications 52

Telecommunications Analytics Customer centricity CRM 52

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. Its flexible architecture adapts to evolving business requirements, ensuring seamless operations at any scale.

call center software 52

call center software Contact center software Customer centricity Call Center 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Hodusoft

MAY 1, 2023

HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork. So far, the rapidly growing Unified Communication solution provider has won eleven highly prestigious awards. But the most important thing is to win it together.”

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

JustCall

OCTOBER 11, 2023

With SMS, you hit the bullseye. By incorporating SMS into your communication arsenal, you’re using a channel that boasts high open and engagement rates. The potential of SMS isn’t limited to just reach. The potential of SMS isn’t limited to just reach. The result? times more often.

B2B 52

B2B Personalization CRM Marketing 52

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? As the customer support function evolves, so do call center software features. Customer experience is the only differentiator, and the quality of your customer service can either make or break your business. Most important call center features for 2022.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

JustCall

OCTOBER 6, 2023

The average consumer jumps across ten different communication channels while contacting businesses. Such an array of channels presents both – untapped opportunities and unprecedented challenges – to businesses. Here, we take a look at how SMS automation can be a viable solution for handling multichannel messaging.

Multichannel 52

Multichannel Management Chatbots CRM 52

Hodusoft

JULY 5, 2022

HoduSoft, a leader in the Unified Communications software market, recently collaborated with ABS India, a leading enterprise communication solutions provider. The new collaboration is set to benefit both companies in the Unified Communications space. Unified Communications Solutions. About ABS India.

Enterprise 52

Enterprise Contact center software call center software Contact Center 52

aircall

DECEMBER 1, 2022

These customer expectations are growing in line with increasing competition, resulting in heightened pressure for customer support teams to impress and retain customers using innovative communication methods. But how can businesses use WhatsApp for customer support? Using WhatsApp for customer communication. Kommo (f.k.a.

APIs 117

APIs Customer Support Wait times Chatbots 117

JustCall

FEBRUARY 2, 2024

There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? So, we’ll do the hard work of comparing the two sales dialers in detail, pitting the features each offers. Now, consider the features you are missing. Dive right in! Let’s see where and how.

Sales 52

Sales APIs Engineering CRM 52

JustCall

OCTOBER 25, 2023

Such an intertwined ball of communication channels and touchpoints calls for a single-tool solution to manage everything. The lack of borderless visibility of customer data will prevent businesses from gaining a singular, holistic view of the customer. Google even suggests that such back-and-forth can span 500+ interactions !

call center software 52

call center software Contact center software CRM Call Logging 52

Hodusoft

OCTOBER 26, 2021

For the HoduSoft team, the event was an exhilarating experience meeting customers in person and knowing that the company’s products have positively impacted their business outcomes. . “We At the end of the day, this is what a business stands for. Stepping up to lead in the future with Unified Communications.

voip 52

voip Contact center software call center software Government 52

JustCall

APRIL 5, 2023

When it comes to assessing VoIP services, RingCentral often makes most lists due to its feature-rich service and the ability to access their phone across diverse devices. JustCall Overview JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams.

voip 52

voip Enterprise Interactive Voice Response CRM 52

aircall

SEPTEMBER 12, 2022

This will help you get a sense of what types of businesses can benefit from investing in Aircall’s cloud-based voice solution. And if you’re in need of a completely free phone system or a free business phone number, Aircall might not be the best fit for you. (As Send and receive SMS**. All Professional features, plus: .

voip 62

voip APIs Interactive Voice Response Analytics 62

JustCall

APRIL 9, 2024

This shift in power dynamics means you can no longer rely solely on traditional communication methods. This blog will also show which tools you can use to help your business provide best-in-class customer experience! Oh, it is brought to you by our partners, Automated Dreams , which is a Business Process Automation firm.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

CSM Magazine

JULY 30, 2021

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Unified communications systems (UCS) are therefore essential for business success.

Customer Service 52

Customer Service voip Call Logging CRM 52

JustCall

AUGUST 16, 2021

Legacy communication systems are unable to meet this demand. Every modern business needs a CCaaS for carrying out its support activities. Put simply, CCaaS allows you to purchase software that comes with contact center features. Here, you need a proper IT team for meeting all your communication hardware and software needs.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

NobelBiz

APRIL 9, 2024

The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.

Call Center 105

Call Center Telemarketing Healthcare Government 105

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? In this article, we’ll explore how to evaluate call center software vendors for CDP solutions and the essential features to look for. But with so many options available, how do you choose the right one?

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Let’s jump right in.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Hodusoft

JUNE 9, 2022

Unified Communication has become a successful driver for businesses worldwide. Technology plays a significant role in enhancing communication, especially in the recent post-pandemic phase. It was gratifying to be recognized for how our software products have impacted businesses.

Contact center software 52

Contact center software Contact Center Technology Feedback 52

Comm100

SEPTEMBER 19, 2022

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. For organizations looking to improve their customer service and support operations, SMS is now becoming an essential channel alongside the likes of live chat, email and social media. 100% of U.S.

Customer Support 52

Customer Support Personalization Surveys Marketing 52

JustCall

MARCH 10, 2023

Every company requires an effective and efficient communication and collaboration tool that streamlines its workflows. Companies often use various communication tools, but they don’t always integrate with one another, leading to obstructed communication and decreased productivity. So what’s the solution?

voip 40

voip Enterprise Government Analytics 40

NobelBiz

OCTOBER 2, 2023

In the domain of contact centers, the paramount focus lies in ensuring streamlined and effective communication with clients. Our dedicated teams are always here for you, whether you’re battling technical hiccups or aiming to scale your business. Integrated ticketing systems serve as the backbone for achieving this feat.

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

JustCall

DECEMBER 23, 2022

You need to take various parameters into account, such as ease of use, cost, support quality, your use case and product features and capabilities. We will understand the pros, cons, top features, and pricing of each alternative so that you can make an informed decision. Top Features of JustCall. JustCall Pricing Plans.

voip 52

voip APIs CRM Enterprise 52

Hodusoft

JUNE 30, 2022

Industry trends, especially in communication technology, have been fast-paced over the last few years. The transformation from landline phones to VoIP to unified communication software has been revolutionary. ITEXPO is one of the largest business technology events. Streamlines business workflow.

voip 52

voip Contact center software Technology Enterprise 52

NobelBiz

APRIL 23, 2024

A debt collection agency is a business that specializes in recovering unpaid debts on behalf of creditors. This communication is typically via letters, emails, or phone calls, and must be done within the confines of the law to avoid harassment or undue pressure. Table of Contents What is a Debt Collection Agency and How does it Work?

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

Hodusoft

SEPTEMBER 27, 2023

Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%. By offering products like HoduCC- Contact Center Software , HoduSoft has consistently pushed the boundaries of innovation.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

JustCall

SEPTEMBER 29, 2023

For businesses relying on Copper, the leading CRM for Google Workspace users, there’s exciting news on the horizon. JustCall, a top-tier cloud-phone & SMS solution is now also available in Copper’s mobile app – making the integration available on all Copper devices. Ready to experience the future of communication?

APIs 52

APIs CRM Accountability Management 52

Comm100

NOVEMBER 23, 2022

More than just meeting customer expectations, personalization also offers businesses an opportunity to retain more of their existing customers. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses worldwide.

Customer Service 82

Customer Service Chatbots CRM Personalization 82

Hodusoft

FEBRUARY 22, 2022

Hodusoft, a leader in the Unified Communications software market, recently collaborated with US-based Signalmash, a comprehensive CPaaS (Communication Platform as a Service) platform. The partnership has enabled HoduSoft to expand its suite of communications products and services in the growing US markets.

Marketing 52

Marketing Real estate Call Center Enterprise 52

NobelBiz

FEBRUARY 15, 2023

As the public face of your brand, agents need a perfectly unified agent desktop that makes it easy for them to interact with customers. This can lead to unhappy customers, less work getting done, wasted time on the phone, and extra costs for your business in the future. What makes a great unified agent desktop?

Call Center 52

Call Center Average Handle Time Multichannel First call resolution 52

Aspect

JULY 23, 2021

The merger of Noble Systems and Aspect Software – now Alvaria – has created the definitive leader in outbound compliance, thus allowing business to reach more customers at the right time, on their channel of choice. . Aspect Unified IP is the premier enterprise contact center solution for high volume, compliant customer outreach.

Best practices 62

Best practices contact center solutions Contact Center Enterprise 62

Momentum Telecom

JUNE 2, 2023

While the past few years may feel like a fever dream, IT leaders haven’t forgotten how challenging it was to set up systems and cloud communication tools to support employees working from home. Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to make it work.

Technology 52

Technology CRM Contact Center Surveys 52

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52