JustCall

APRIL 23, 2024

We’ll also walk you through the most important features you should look for in a predictive dialer from a sales, support, and managerial standpoint. JustCall is one of the more affordable predictive dialers, though the AI features come as part of a plan that’s close to double the price of the standard plan. But don’t stop there.

call center software 52

call center software Sales CRM Analytics 52

Hodusoft

APRIL 4, 2024

This is where HoduSoft CX Suite emerges as a comprehensive solution, offering a set of tools and features designed to enhance CX while efficiently dealing with the key challenges. It provides a unified platform that seamlessly integrates voice, chat, email, social media, and more to enable a consistent and personalized customer experience.

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

Hodusoft

FEBRUARY 22, 2024

The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.

outsourcing 52

outsourcing Analytics Technology Finance 52

ShepHyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. Establishing proper communication channels and encouraging employees’ voices motivates them to perform better? . ??Empower Benefits .

Customer Support 313

Customer Support Employee engagement Call Center Scripts 313

Hodusoft

JANUARY 17, 2024

It’s the acronym for Unified Communications as a Service. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate. By doing so, it enables agents to manage and handle customer communication across various platforms.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

FEBRUARY 16, 2024

The advanced call routing and handling capabilities of IP PBX and how it enables ITSPs to deliver excellent customer experiences with the help of cutting-edge features. In all, efficient call management helps ITSPs in- Ensuring seamless communication and meeting customer expectations. So, let’s get started.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. PSTN operates on circuit-switched technology, where dedicated physical circuits are established between callers to facilitate communication.

voip 59

voip Telecommunications Wireless CRM 59

Hodusoft

DECEMBER 30, 2021

Top Multi-Tenant IP PBX Features and Benefits to know in 2022. The multi-tenant IP PBX software (Internet Protocol Private Branch Exchange) is a complete communication and collaboration solution for small, mid-size, and large-scale businesses, providing integrated internet-based telephony. What is Multi-tenant IP PBX Software? .

voip 119

voip Call Logging Telecommunications Interactive Voice Response 119

NobelBiz

APRIL 16, 2024

Increased Customer Retention: By addressing customer needs proactively and providing convenient communication options, businesses can enhance customer retention rates significantly. Associate consumer data with their profiles across channels and access this data during interactions.

Contact Center 52

Contact Center CRM Call Center Best practices 52

ShepHyken

NOVEMBER 2, 2023

This week, we feature an article by Jessica Collier, VP of Growth Marketing at Assembly Software. Keep Your Teams Connected Ensuring that your customer service and sales team work in synergy also means helping them to communicate and interact easily and seamlessly.

Sales 142

Sales Customer Service CRM Marketing 142

Hodusoft

OCTOBER 3, 2023

HoduSoft Earns a Remarkable Spot in CIO Insider Magazine's Top 10 UC Providers of 2023 In today’s rapidly evolving communications technology landscape, a large number of organizations are shifting towards Unified Communications (UC) solutions. As per a report , The global market for unified communications was valued at $113.48

contact center solutions 52

contact center solutions Enterprise Technology Contact Center 52

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. PSTN operates on circuit-switched technology, where dedicated physical circuits are established between callers to facilitate communication.

voip 52

voip Telecommunications Wireless CRM 52

VirtualPBX

SEPTEMBER 14, 2022

If you are looking to switch to an internet-based phone system, understanding the key differences between Voip vs SIP Trunking will allow you to pick the best communication solution for your business. Session Initiation Protocol (SIP) entails sending unified communication services across the internet. What is SIP Trunking?

voip 98

voip Wireless Call flow Technology 98

TeamSupport

APRIL 23, 2024

TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Customer Support 52

Customer Support Technology Analytics Feedback 52

VirtualPBX

DECEMBER 7, 2022

Tis’ the season to excel at customer satisfaction, help your business prosper, and achieve greater results with effective business communication methods. Achieve effective Business communication with These VoIP Calling features. Effective business communications are near the top of the list. How cool is that?

voip 105

voip Call flow Enterprise Personalization 105

Comm100

APRIL 22, 2024

Live chat systems provide a seamless communication channel for real-time customer interactions. Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

VirtualPBX

JANUARY 11, 2024

Looking ahead to the unfolding year, 2024 holds even more transformative plans, featuring innovative solutions like real-time contact center and POTS replacement. Seamlessly integrating cutting-edge technology, this solution will ensure instant and efficient communication, fostering enhanced engagement and satisfaction.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

Hodusoft

JULY 13, 2023

ISPs, ITSPs, CSPs, and MSPs can assign extensions to any phone that supports internet protocol communication including the entire phone system, mobile apps, softphones, and other devices. This enables ISPs, ITSPs, and MSPs to provide their clients with the ability to scale their communication infrastructure without any constraints.

voip 59

voip Best practices Upselling Enterprise 59

Momentum Telecom

OCTOBER 23, 2023

Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay connected. Can Businesses Use Teams as a Voice Solution?

Wait times 105

Wait times CRM Customer Service Personalization 105

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Hodusoft

MARCH 21, 2024

That’s where HoduSoft, a leading provider of advanced communication solutions, steps in. To streamline processes, BPOs need to automate repetitive tasks, implement advanced call routing methods, and other features that can help improve overall performance. Here, HoduSoft comes into the picture.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Momentum Telecom

JULY 20, 2021

With the right communication tools and unified communications provider, your customers will have the tools needed to seamlessly adapt to these changes, without risking collaboration or communication. . Unified communications tools can help drive success in today’s new business environment.

Employee engagement 98

Employee engagement Technology Personalization voip 98

Momentum Telecom

JULY 20, 2021

Cloud communications is a critical component because one of the biggest challenges business leaders face is ensuring that all employees interact effectively, regardless of where they’re based. . . Why Are Cloud Communications Critical? . What Technologies Support a Hybrid Workforce? . Network Solutions .

Technology 92

Technology Service level Personalization Management 92

TeamSupport

APRIL 10, 2024

These features, working in synergy, ensure that every client interaction is a step towards building stronger, more meaningful relationships. With features like ticket automation, custom fields, and ticket escalation rules, your support team can handle client queries more efficiently, ensuring no client feels left behind.

Analytics 52

Analytics Upselling Sales Management 52

JustCall

APRIL 9, 2024

> Nextiva: It streamlines communication and offers personalized interactions with AI features. > Webex by Cisco: A cloud-based calling solution with call center features. > > PhoneBurner: A powerful predictive dialer with compliance features and copper wire quality. >

voip 40

voip Sales Scripts CRM 40

Spearline

DECEMBER 7, 2021

Like many things linked to technology, the communications landscape is constantly evolving. Once upon a time, the major modes of communication were generally bundled into a state institution. Communications service options available to businesses are more flexible and feature-rich than ever. Life is getting confusing.

voip 98

voip Contact Center APIs Government 98

Hodusoft

NOVEMBER 22, 2023

Using this software, BPOs can streamline customer interactions across various channels, offering a unified customer experience. An omnichannel contact center software is a platform, designed to unify all communication channels, including phone calls, text, emails, chats, and social media channels, into a single platform.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Hodusoft

SEPTEMBER 14, 2022

When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications. Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. Features of multi-tenant IP PBX software.

Multichannel 96

Multichannel Telecommunications voip Analytics 96

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Hodusoft

JUNE 30, 2022

HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas. Today, Unified Communication is the new dimension of business communication that significantly contributes to customer experience. Unified Communication and Contact Centers.

Contact Center 52

Contact Center Contact center software CRM Feedback 52

NobelBiz

JANUARY 9, 2024

Effective communication is pivotal for the business landscape. Companies compare Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) to find technologies that enhance communication while ensuring cost-efficiency and scalability. This streamlines communication and improves customer interaction.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

Momentum Telecom

MARCH 2, 2024

An estimated 70% of businesses will leverage cloud telephony services by the end of 2023 ,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Cloud voice solutions, such as unified communications as a service (UCaaS), move all the tools workers need to stay connected to the cloud.

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

Hodusoft

MARCH 6, 2024

Establishing a seamless and unified support system can help address this challenge, ensuring continuity and reliability for customers. Leveraging automation tools and streamlining communication channels along with key strategies can empower agents to overcome this challenge.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

JustCall

AUGUST 24, 2022

If your company is looking for a unified communication solution, then uCaaS or Unified Communications as a Service can be a good option. A unified communications platform helps integrate multiple communication channels in software or apps. It further improves business communication.

Interactive Voice Response 52

Interactive Voice Response voip APIs Analytics 52

Momentum Telecom

OCTOBER 19, 2023

Despite the rise in popularity of digital channels, phones are still the top dog in business communications. 52% of businesses still consider phone calls to be their primary communication tool. What communication channels do we use? Are there any problem areas in our communications?

voip 97

voip Analytics Management 97

Hodusoft

JANUARY 16, 2024

HoduSoft at 31st Convergence India Expo: Showcasing Next-Gen Communication Solutions The 31st Convergence India Expo is just around the corner, and HoduSoft is all set to make an impactful presence at this event. HoduSoft is highly committed to advancing communication technology.

Interactive Voice Response 52

Interactive Voice Response Contact center software contact center solutions Contact Center 52