Jon Arnold

MAY 18, 2021

That was nice to see, and there’s more of the same in their latest report, Who’s Who in Unified Communications? They produce a series of “Who’s Who” reports, and I was included in last month’s report covering “Telecoms”. The reports are fairly similar, but different enough to be worth getting both.

Marketing 83

Marketing 83

VirtualPBX

OCTOBER 21, 2021

The team over at VirtualPBX was honored to receive recognition as the Unified Communications Solution Provider of the Year. While we are honored to receive the Unified Communications Solution Provider of the Year accolade from Mobile Breakthrough Awards, we’re not letting our foot off the gas pedal any time soon.

Personalization 96

Personalization Technology 96

Connect

AUGUST 17, 2020

Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform for the entire company – an easy and convenient way to collaborate and provide excellent user experience.

52

52

FluentStream

FEBRUARY 7, 2023

Read More The post The Benefits of Unified Communications for Small Businesses Beyond the Pandemic appeared first on FluentStream. Originally published by Small Business Currents During the pandemic, most organizations were required by social distancing mandates to adapt to remote or hybrid work.

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52

Hodusoft

JUNE 30, 2022

HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas. Today, Unified Communication is the new dimension of business communication that significantly contributes to customer experience. Unified Communication and Contact Centers.

Contact Center 52

Contact Center Contact center software CRM Feedback 52

CSM Magazine

JULY 30, 2021

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Unified communications systems (UCS) are therefore essential for business success.

Customer Service 52

Customer Service voip Call Logging CRM 52

Connect

MARCH 18, 2020

Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting the experience for staff too.

52

52

Connect

MARCH 5, 2020

Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting the experience for staff too.

52

52

Revation Systems

MAY 21, 2018

Connected devices and IoT have exploded in the marketplace, stressing the importance of convenience as the main focus of consumer communications. Read on to learn about unified communications (UC) trends and how they’re impacting consumer interactions everywhere. Growing Consumer Demand for Flexible Communications.

Multichannel 48

Multichannel Marketing Technology Customer Service 48

Revation Systems

JUNE 30, 2020

SAN FRANCISCO–( BUSINESS WIRE )– Revation Systems , a leader in cloud-based, compliant messaging and communications, today announced the latest release of its flagship platform, LinkLive. This is important because organizations can now empower their customers to communicate from anywhere at any time.”. LinkLive 9.1

Healthcare 62

Healthcare Banking Call flow Contact Center 62

Revation Systems

APRIL 30, 2020

SAN FRANCISCO–( BUSINESS WIRE )– Revation Systems , a leader in cloud-based, compliant messaging and communications, today announced that its unified communication system LinkLive Healthcare , is the backbone of the new the Arizona Department of Health Services (ADHS) Surge Line.

Healthcare 62

Healthcare Contact Center Government Management 62

Avaya

NOVEMBER 7, 2018

The platform delivers real-time notifications across every fathomable communication channel so that users are always in the know (think simultaneous ring on steroids). In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. Context-Driven Communications.

Enterprise 71

Enterprise Healthcare Technology Personalization 71

CSM Magazine

APRIL 20, 2021

Over the past year, the focus on Unified Communications has shifted from an area of increased interest to a necessity for business continuity. This means we can provide sophisticated workstream collaboration capabilities within a unified, integrated, all-in-one solution, with zero business disruption.

APIs 59

APIs Enterprise Technology Management 59

Connect

SEPTEMBER 26, 2019

Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC) essentially stays the same but the underlying technology, feature set, and business benefits are constantly improving.

Technology 40

Technology 40

Connect

SEPTEMBER 26, 2019

Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC) essentially stays the same but the underlying technology, feature set, and business benefits are constantly improving.

Technology 40

Technology 40

Revation Systems

DECEMBER 10, 2019

This sector in particular faces tremendous pressure to also meet increasing patient expectations with regard to communicating with their doctors — regardless of which channels they prefer to use. The ultimate solution for integrating patient/doctor communications lies in cloud-based omnichannel communications access.

Healthcare 62

Healthcare Call Center Technology Management 62

teleopti

OCTOBER 9, 2018

Teleopti TEM AB, global leverantör av lösningar för kostnadsuppföljning av företagstelefoni (Telecom Expense Management, TEM) meddelar idag att deras TEM-lösning Teleopti Pro är ett effektivt och viktigt hjälpmedel för att kunna följa upp företag och organisationers investeringar i unified communications.

Management 48

Management 48

FluentStream

MAY 21, 2019

As your business grows, communicating quickly and efficiently becomes both more important and more difficult. The whole point of a Unified Communications (UC) system is to alleviate those difficulties, but how effective are they really? Before we dive in, let’s. Read More.

40

40

FluentStream

MAY 21, 2019

As your business grows, communicating quickly and efficiently becomes both more important and more difficult. The whole point of a Unified Communications (UC) system is to alleviate those difficulties, but. The post Is a Unified Communications Solution Right for Your Business? appeared first on FluentStream.

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40

airespring

NOVEMBER 10, 2015

With a mobile device always within reach, employees need one more essential ingredient to get their jobs done wherever they are: cloud-based unified communications (UC) tools. Simply put, UC solutions streamline all communications into one central interface.

Banking 59

Banking Management 59

Edify

NOVEMBER 9, 2020

2020 and early 2021 will be a make-it-or-break-it period for many businesses. A staggering 100,000+ small businesses have already closed their doors forever since the pandemic escalated in March, reports the The Washington Post.

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64

ShepHyken

FEBRUARY 26, 2024

How does the future press release technique communicate the vision of a transformation to employees and stakeholders? Effective leaders communicate their vision clearly. Smart communication methods can inspire and mobilize employees. What causes organizational transformations to fail?

Customer Experience 231

Customer Experience Customer Service 231

NUSO

MARCH 19, 2020

Our Partner Program is built around supporting MSPs, VARs, IT companies, and service providers wanting to join the growing unified communications market. Ten years ago, this could significantly impede on business communications. But it’s 2020, and we are also living in the age of cloud communications.

Marketing 52

Marketing 52

Avaya

OCTOBER 21, 2016

Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. I’m still amazed at how fluidly and effortlessly I can communicate with colleagues from around the world, from any device. Effective communication is important in our mobile world.

Technology 52

Technology Surveys 52

Connect

JULY 15, 2019

There is no doubt that Unified Communications (UC) make a workplace more convenient for its employees. UC platforms such as Microsoft Teams and Cisco Webex Teams make remote collaborative working much easier and faster.

Metrics 42

Metrics 42

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 42

contact center solutions Self service Quality management APIs 42

Connect

NOVEMBER 20, 2018

Instant, digital communication has become the norm. Many of us can remember a time when email and instant messaging were revolutionising workplaces around the world. The ability to send a message to someone in another office or another country was remarkable. However, we’ve come a long way since that moment.

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41

ShepHyken

DECEMBER 18, 2023

Daily meetings involving all team members, regardless of their position, help to unify the company’s culture and values. This consistency in communication and empowerment fosters a workplace that is service-aware and dedicated to delivering outstanding customer experiences. ” Tune in!

Customer centricity 217

Customer centricity Feedback Customer Experience Customer Service 217

Connect

JANUARY 22, 2024

Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally. We deliver solutions and services that join up your employee and customer communications across platforms, across sites and across countries.

Cloud contact 94

Cloud contact Contact Center Marketing Customer Experience 94

Cyara

MARCH 5, 2024

Contact centers and unified communications (UC) services often rely on dual tone multi frequency (DTMF) for customer communications. As such, they need to know their calls are connecting properly and that customers can reach the correct departments.

Contact Center 76

Contact Center Interactive Voice Response Call Center 76

Cyara

MARCH 5, 2024

Contact centers and unified communications (UC) services often rely on dual tone multi frequency (DTMF) for customer communications. As such, they need to know their calls are connecting properly and that customers can reach the correct departments.

Contact Center 76

Contact Center Interactive Voice Response Call Center 76

Connect

JUNE 12, 2019

The internet-powered communication age. Communication has never been easier, and departments and teams are no longer restrained to one office. But this communication revolution has created challenges. Gone are the days of business teams working in the same office, the same building, or indeed the same country.

Technology 46

Technology 46

PanTerra

FEBRUARY 16, 2017

The Cloud PBX technology behind PanTerra’s VoIP/Unified Communications, empowers users to take advantage of cutting-edge features. Unified Communication gives law firms the ability to quickly and securely share confidential documents with clients in a HIPAA/Hitech Compliant portal.

voip 48

voip Surveys Technology 48