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BigChange Smart Route Optimiser Promises to Reduce Operating Costs

CSM Magazine

BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions. The route optimiser is used as part of the job scheduling feature that matches the most suitable resources, based on factors such as location, skills and availability, to new jobs.

Finance 52
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Adopting a Graph-Based Approach to Overcome ChatGPT’s Constraints

CSM Magazine

Jim Webber, Chief Scientist at Neo4j, believes that to get reliable answers, it is time to bolster ChatGPT with smart data. For example, UK energy provider Octopus Energy has said that 44% of its customer service emails are now being answered by AI. And energy is far from being the only sector using ChatGPT to help customer service.

APIs 59
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Everything You Need to Know About Building Rapport Over Phone

Hodusoft

A study conducted by a group of researchers in the UK found that people don’t need to see a smile but can perceive the sound of different types of smiles when they’re interacting with someone on the phone. Agents are more productive and receptive when they match customers’ energy and speed.

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15 Best Shopify Plugins to Boost Store Sales

JivoChat

Customize the interface to match your store’s branding and colors. The drag-and-drop interface lets you customize thank you pages and forms to match your store’s branding. Free US shipping for orders over $100” or “Free UK shipping for orders over £75”). cheapest item for free, free shipping, etc.). 30-day free trial.

Sales 52
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Who’s In Charge?

C Space

Most CEOs would claim to be steering their business, but the smart ones are starting to realize that it’s the customers who are really setting the direction. We’ve spent the last five years working with more than 100,000 US and UK consumers to understand this behavior better. Who’s In Charge? Jessica DeVlieger. Who's In Charge?

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Knowing and growing: How data-driven tech is the future of marketing

Infinity

There’s no shortage of personalisation opportunities with the right data, and brands who are smart can get highly granular with how they are cataloguing their audiences. Milan Sud | Head of Innovation, AXA Partners UK & Ireland ( Source ). The possibility of having a wasted, bloated budget is heightened too.

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Brand Move Roundup

C Space

Moves that create value for communities, customers and employees are both bold and smart. The UK government has flagged hand washing as an effective way to stop the coronavirus and other illnesses spreading. Reputations can be made by activating brand purpose during a crisis – and just as quickly lost by perceived opportunism.