CSM Magazine

JUNE 23, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. With its data taken from over 32,000 companies across the UK, PCI Pal is ranked as the 56th fastest growing company in the country.

Government 52

Government SaaS Marketing Technology 52

Select VoiceCom Blog

NOVEMBER 29, 2023

United Kingdom The UK BPO industry is anticipated to generate US $24.04 The UK’s investment in technical talent underlines its competitiveness, as it is now a growing technology hub with cost benefits and high-quality solutions. Native English speakers also enhance communication quality, and UK-based companies drive efficiency.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

Eptica

SEPTEMBER 10, 2020

Author: Trevor Davies, Head of Products, Enghouse Interactive According to research by Contact Babel for the UK Contact Centre Decision-Makers Guide, 95% of contact centres now use call recording technology and only 1% said that they have no intention of introducing call recording in the future.

Quality management 74

Quality management Analytics Technology Marketing 74

CSM Magazine

AUGUST 16, 2022

The implementation includes 8×8 Secure Pay , an essential XCaaS component powered by PCI Pal , which provides an important layer of security and compliance for credit card payments over the phone. It allows us to provide an easy and secure experience for our customers while maintaining compliance with PCI data security standards.

APIs 52

APIs Cloud contact CRM Service level 52

CSM Magazine

JUNE 17, 2022

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks , and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution.

Customer Support 52

Customer Support Technology Customer Service 52

CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. Judges have shortlisted PCI Pal’s new Pay By Bank digitally-native payment product for the Best POS Solution category.

Banking 52

Banking SaaS Technology Marketing 52

CSM Magazine

DECEMBER 13, 2022

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Tim Peach, Finance Operations Manager from JT said; “Encoded provided us with the suite of solutions that we needed to give us secure payment choices that benefit our customers.

Customer Experience 52

Customer Experience Finance Government Interactive Voice Response 52

CSM Magazine

MARCH 9, 2022

PCI Pal – the global provider of cloud-based secure payment solutions – has been announced as the one of the best-performing UK tech scale-up companies, ranked 21 st , at the annual Megabuyte Emerging Stars awards. The awards identify the UK’s best-performing scale-up technology companies, as defined by a Megabuyte Scorecard rating.

Benchmark 52

Benchmark Government SaaS Technology 52

CSM Magazine

APRIL 20, 2022

Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal. The organisation selected Talkdesk as its contact centre partner, and PCI Pal to provide an integrated, cloud-based secure payment solution, PCI Pal Agent Assist.

Engineering 52

Engineering Technology Customer Service Management 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026. What is IP PBX Software?

voip 52

voip CRM Analytics Telecommunications 52

OrecX

SEPTEMBER 10, 2018

Two years ago, the European Parliament and the Council of the European Union approved the most sweeping changes to EU and UK data protection laws in over two decades—the General Data Protection Regulation (GDPR). Penalties for Non-Compliance. Both data controllers and processors must ensure they are in compliance to avoid penalties. [2].

Contact Center 70

Contact Center Government Healthcare Banking 70

Eckoh

JANUARY 21, 2020

Similar hidden dangers exist in the PCI DSS compliance market. There may be providers or compliance solutions that offer to secure your payments and give you broad promises about de-scoping, but their solutions only tackle surface-level threats and often rely on compensating controls. The dangers of de-risking.

Contact Center 59

Contact Center Marketing 59

AWS Machine Learning

DECEMBER 7, 2023

Getir was founded in 2015 and operates in Turkey, the UK, the Netherlands, Germany, and the United States. This solution also led to an 90% improvement in prediction accuracy across Turkey and several European countries. This tool significantly expedited the process for our team, particularly in algorithmic modeling.

Management 97

Management Engineering Analytics Construction 97

CSM Magazine

FEBRUARY 5, 2021

Energy metering company Providor has transformed its business with the latest mobile technology to become one of the UK’s primary smart metering companies. . Realising that their existing systems were not up to the job to meet their ambitious business expansion plans, the company reviewed the top solutions on offer.

Wireless 52

Wireless Engineering CRM Enterprise 52

CSM Magazine

SEPTEMBER 22, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, has announced the launch of its Pay By Bank open banking solution for contact centres. The first iteration of the service gives consumers the option to pay from any bank in the UK, with further global regions to be launched shortly.

Banking 52

Banking SaaS Technology Customer Service 52

CSM Magazine

DECEMBER 2, 2021

The company provides solutions for both domestic and commercial properties with a range of services from fire and intruder alarms to CCTV, access control, automatic gates, fabrication and emergency lighting. Future implementation will address the stringent fire and security compliance reporting. About BigChange.

Technology 52

Technology Engineering CRM Enterprise 52

Aspect

DECEMBER 24, 2018

. As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. ® earlier this year.

Chatbots 59

Chatbots Finance APIs Self service 59

AWS Machine Learning

JANUARY 12, 2023

Overview of solution. This module implements an observability solution, including application logs, application performance monitoring (APM), and metrics. The Very Group’s solution takes logs from Amazon CloudWatch and Amazon Elastic Container Service (Amazon ECS) and passes cleansed versions to Elasticsearch to be indexed.

Engineering 105

Engineering APIs Accountability Metrics 105

CSM Magazine

NOVEMBER 24, 2020

PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’. The Card and Payments Awards remains one of the leading networking events of the year for the UK and Irish card and payments industry.

Technology 52

Technology Marketing Customer Service 52

Eckoh

MARCH 23, 2020

In our latest webinar, Ashley Burton, Eckoh’s UK Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation? Where compliance fits in. Get the latest insight on…. A decade of change. PCI DSS vs GDPR.

Contact Center 40

Contact Center Marketing Customer Experience Customer Service 40

Hodusoft

NOVEMBER 2, 2023

To define UCaaS, is a cloud-based communication and collaboration solution that integrates various forms of communication into a single platform. Cost savings: Cloud-based PBX systems , as part of UCaaS, can significantly reduce hardware and maintenance costs compared to traditional on-premises PBX solutions.

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52

CSM Magazine

APRIL 2, 2020

PCI DSS compliance. To serve its growing customer base, Ecotricity has a multi-site contact centre in Stroud, UK, with 450 contact centre agents working across the business. It set about identifying a partner that could implement a PCI-compliant solution, with minimal disruption to the company’s existing processes.

Interactive Voice Response 52

Interactive Voice Response Self service Consulting Consulting 52

CSM Magazine

JULY 27, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. It is the responsibility of any organisation that takes card payments – no matter what size – to safeguard that data.

Finance 52

Finance Government SaaS Marketing 52

CSM Magazine

MAY 13, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, is delighted to have supported UK-based retailer Halfords in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS).

Cloud contact 52

Cloud contact Government SaaS CRM 52

CSM Magazine

APRIL 27, 2023

Located north of Wolverhampton in the Midlands, UK, the county of Staffordshire is divided into eight districts, of which South Staffordshire is one. The Compliance Challenge In May 2020, the Council was launching a new paid-for Garden Waste Collection service. Here, residents use a special payment reference to input their details.

Interactive Voice Response 52

Interactive Voice Response Accountability Personalization Management 52

CSM Magazine

JUNE 23, 2020

Speech recognition software is becoming a key technology in our everyday lives, with 25% of Google searches made on the Android app being made via voice searches. Innovations such as automated compliance monitoring, emotion detection and biometric security functions are able to help call centres by making existing processes more efficient.

Technology 52

Technology Business Process Outsourcing Banking Consulting 52

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. Solution overview In this prototype, we stored the original media files in a specified Amazon Simple Storage Service (Amazon S3) bucket.

Technology 93

Technology Scripts Engineering Entertainment 93

CSM Magazine

JULY 14, 2022

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. WEM to the rescue: one solution – additional revenue. Just be sure to check the label: is it true or fake cloud?

Management 59

Management Agent Empowerment Analytics Cloud contact 59

Eckoh

JUNE 25, 2020

A recent survey has found that 71% of UK contact centers were not fully ready for remote working during the COVID-19 lockdown. [3] Your employees' security awareness and vigilance is critical to your protection and compliance — and should now play a greater role in company culture. Let's take a look at each of these.

Contact Center 52

Contact Center Technology Personalization Surveys 52

Creative Virtual

FEBRUARY 18, 2020

By Gary Williams, Director of Sales and Consultancy UK and Ireland, Spitch. Solution areas – Omnichannel, self-service, IVR call steering, compliance monitoring, voice identification and much much more. The post A Partnership for Industry-Leading Voicebot Solutions appeared first on Creative Virtual. Watch this space….

Interactive Voice Response 52

Interactive Voice Response Self service Consulting Consulting 52

CSM Magazine

JANUARY 30, 2019

For the second year running, PCI Pal , the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence for its role in helping organisations across the globe meet the challenges of PCI DSS compliance.

Entertainment 40

Entertainment Best practices Sales Marketing 40

CSM Magazine

JUNE 9, 2020

Silverbear, the UK and Ireland’s membership CRM expert, has gone to the top of the class after winning a contract to support the Teaching Council, the professional standards body for the teaching profession in Ireland, as it transitions towards becoming a digital organisation.

CRM 52

CRM Management Technology Customer Service 52

CSM Magazine

JANUARY 26, 2022

With homeworking the environment couldn’t be managed in the same way as before, PCI DSS compliance became a challenge and we saw a shift towards e-commerce. If a company is processing or accepting customer card data, it will look for a one touch payment solution. Looking ahead. Having a digital first strategy will be top of any agenda.

Banking 59

Banking Finance Interactive Voice Response Technology 59

AWS Machine Learning

JULY 25, 2023

While organizations are looking to use the power of these FMs, they also want the FM-based solutions to be running in their own protected environments. Amazon SageMaker JumpStart is an ML hub offering algorithms, models, and ML solutions. The following is an architecture diagram of the solution.

APIs 79

APIs Healthcare Accountability Engineering 79

Creative Virtual

APRIL 18, 2023

Especially considering that it has been part of our every-day lives for so long already. Face-ID to open our mobile phones – AI. At Creative Virtual we have been at the forefront of helping businesses build better customer and employee experiences with innovative conversational AI solutions for nearly 20 years.

Government 52

Government Morale Transportation Technology 52

Eckoh

SEPTEMBER 10, 2019

For contact centers, selecting the wrong PCI DSS compliance solution can prove just as uncomfortable — and with painful consequences. billion by 2020 [1] in the UK and over 60% of this is happening in the contact center. [2]. What you're really buying into There are many aspects of a PCI DSS secure payment solution to consider.

Contact Center 40

Contact Center Upselling Technology Customer Experience 40

CSM Magazine

OCTOBER 7, 2019

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week. million PRM passengers a year in the UK, 1.2 At OmniServ, we work closely with a wide range of organizations to ensure we understand the needs of our customer groups.

Customer Service 40

Customer Service Morale Government Banking 40