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CSM Magazine
SEPTEMBER 21, 2023
Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s set to transform customer service. This will enable contact centres across the UK to deliver improved customer service with significantly greater efficiency. Book a demo here.
Hodusoft
APRIL 12, 2023
How Contact Center Software Help Insurance Companies in Enhancing CX? With nearly three-fourths of customers expecting insurance companies to leverage new technologies for better communication, the need for cutting-edge tools such as omnichannel contact center software is needed more than ever before. Here are some stats.
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Hodusoft
APRIL 24, 2024
In 1980, work on the standard started at Bell Labs and was formally standardized in 1988 in the CCITT “Red Book” That year, the UN-based International Telecommunications Union (ITU) began recommending ISDN as a new system to deliver data. All phone lines in the UK would need to transition to a completely digital network.
Playvox
NOVEMBER 15, 2022
“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Employee burnout and dissatisfaction come at a high cost.
Hodusoft
MARCH 30, 2023
That’s because recent data suggest three out of every five customers prefer to establish contact with brands, particularly small and medium businesses, over the phone. Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system.
NICE inContact
JULY 5, 2019
I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. For the uninitiated, CCW is like those popular comic book fan conventions – except, instead of comic books, the hero is THE customer.
Comm100
AUGUST 10, 2022
You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. Devote agent time to higher-value inquiries. Their bot now handles 83% of all incoming chats.
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