Uberizing the Utilities Sector in the Fourth Industrial Revolution
CSM Magazine
NOVEMBER 5, 2019
We are in the fourth industrial revolution: the IConomy. Everything is digital, on-demand and putting consumers in control.Today’s consumers are becoming accustomed to the customer experiences delivered by the likes of Deliveroo, Amazon Prime and Uber. Translating this evolution into the field services sector: CX 1.0
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