twilio-alternative 
Fonolo
OCTOBER 4, 2017
Twilio is gaining ground as an alternative to “traditional” vendors. Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. Five9 finished a major revamp of their platform, adopting the new approach of “microservices”. See Five9 Preps for Digital Era. More Reading.
Fonolo
JANUARY 9, 2018
In particular, there is tension between groups inside Genesys who feel that taking their existing technology and “cloudifying” it is a good (or even better) alternative to the incoming PureCloud technology from InIn. Who is Twilio-Powered? Three of the four “challengers” in the chart are built on top of the Twilio API.
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CSM Magazine
MAY 5, 2023
And where friction is inevitable, offer proactive messages or alternative service options to reduce frustration. This requires an emphasis on seamless end-to-end journey design, rather than just the technologies chosen to deliver it.
Fonolo
MARCH 28, 2018
We expect vendors to gently sunset their on-premise products as the cloud alternatives shuffle forward. See my earlier post Amazon, Twilio, and Vonage Lead the Way to Pure Consumption Pricing. They list Twilio as one of their examples.). That cloud transition, once the great disruptor, is itself getting disrupted.
Fonolo
JANUARY 9, 2019
Twilio vs. Vonage. Is Twilio’s lead in CPaaS unsurmountable? This is a great story to follow because the two companies are so different – Twilio, the freshly IPO’d Silicon Valley darling, vs. Apple Business Chat is moving slow as molasses. Is Google going to make RCS relevant as an SMS alternative? novelty bias)?
Fonolo
JANUARY 16, 2018
For all the attention we pay to the newer cloud-based alternatives, the majority of the calls are handled via on-premise equipment. Another difference is the dominant role played by the Amazon and Twilio platforms in “cloud world”, which was the explored in last week’s post The Hidden Power Structure of Cloud Call Center Vendors.
CSM Magazine
FEBRUARY 6, 2023
Alternatively, if you are based in Spain, my Spanish colleagues are hosting AI and Customer Experience experts in Madrid to discuss GPT3 and its potential impact on customer service. You find out more and register here. You can find out more on that event here.
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