Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” Chatbot: what is it exactly?

Chatbots 121

Chatbots Self service Feedback Customer centricity 121

Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. In the age of digital customer experience, customers expect fast and convenient interactions.

Healthcare 96

Healthcare Chatbots Morale Transportation 96

Netomi

FEBRUARY 21, 2024

One such innovation that has gained considerable momentum is the use of chatbots. These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. Chatbots have evolved significantly since the early days of simple automated responses.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Inbenta

JULY 29, 2021

8 airline chatbot use cases to achieve top-notch support. Airline chatbot examples. Create your own airline chatbot. Travelling has been getting harder and harder since Covid came around. . These situations call for superior airline customer service. Achieving top-notch airline support with chatbots.

Airlines 88

Airlines Chatbots Upselling Self service 88

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. The solutions are all based on a customer’s specific preferences, behaviors, and needs.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Meeting today’s high customer service expectations can be a challenge. What are the benefits of AI in customer service?

Customer Service 81

Customer Service Chatbots Healthcare Wait times 81

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Agents are often the only human connection brands have with their customers and prospects.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

AWS Machine Learning

OCTOBER 27, 2023

Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels.

Personalization 87

Personalization Marketing APIs Entertainment 87

Inbenta

AUGUST 11, 2022

Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market.

Chatbots 64

Chatbots Engineering Marketing Technology 64

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational.

Chatbots 100

Chatbots Enterprise APIs Best practices 100

Global Response

JANUARY 22, 2024

Early Stages of Call Center BPO Simple telephone services started in the mid-20th century to handle basic customer queries. Early Stages of Call Center BPO Simple telephone services started in the mid-20th century to handle basic customer queries. This significantly increased the number of calls companies received.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 123

Best practices Government Engineering Accountability 123

JustCall

AUGUST 8, 2023

In fact, AI shopping is no longer a futuristic concept—for the uninitiated. Image Source For instance, Amazon Go has brought forth the “Just Walk Out” shopping experience where customers don’t have to wait in line or scan any items at checkout. The experience is quick, friction-free, and super-convenient.

Chatbots 52

Chatbots Personalization Sales Engineering 52

Netomi

FEBRUARY 2, 2022

For the modern customer service representative, a day in the life can be pretty rough. Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into the day in the life. ??For Unfortunately, the state of the world today is not helping to calm the nerves of customers.

Call Center 52

Call Center Chatbots Employee engagement Accountability 52

CSM Magazine

NOVEMBER 1, 2022

Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels. CX leaders can use the report to better understand what consumers value most, where to focus their agent training efforts, and how to win over customers and prospects.

Telecommunications 52

Telecommunications Coaching Healthcare Multichannel 52

CSM Magazine

MARCH 18, 2021

Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. The Customer Success industry is changing because of computer science trends like AI, machine learning , and augmented reality.

Technology 52

Technology Chatbots Advertising Marketing 52

Enghouse Interactive

SEPTEMBER 17, 2021

Companies today need to be able to interact with customers on an expanding number of contact channels, from video calls and email to chat, social media and the phone. At the same time they need to deliver a joined-up, omnichannel experience, however people make contact. For customers it improves the experience.

Upselling 52

Upselling Chatbots Self service Marketing 52

Cisco - Contact Center

MAY 14, 2019

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. With all the news around AI, it’s easy to get lost in the hype versus reality. Five myths: AI is new. Five myths: AI is new.

Contact Center 111

Contact Center Self service contact center solutions Chatbots 111

Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Artificial intelligence is key to delivering the experience that today’s customers are demanding. AI helps brands to understand the intent behind consumer behavior. Faster service.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. In my experience, the major problems with booking travel happen at the worst possible time.

Self service 61

Self service Airlines Wait times Customer Care 61

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 102

Marketing APIs Engineering Analytics 102

CSM Magazine

JANUARY 12, 2021

applies a few real-life lessons to provide CX leaders with a practical pathway to AI success. Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. This means we have learned many valuable lessons and witnessed AI success first-hand.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Babelforce

FEBRUARY 4, 2021

She nods again and asks: ‘ Did you call their customer support line?’. It’s far from limited to younger customers though, and it’s not only consumers driving demand. But self-service can do a lot for you – possibly more than you think… #1 Improved customer experience. And happy customers stay put! #2

Self service 52

Self service Customer Support Chatbots Interactive Voice Response 52

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Engineering 104

Engineering Accountability Construction APIs 104

REVE Chat Blog

MARCH 11, 2020

Live chat reduces friction and is the better & faster way to communicate with customers. The live chat trends and insights show the significant growth of live chat, which is why it is a popular channel for businesses and customers. Forrester report says, “ More than 41% of customers expect live chat on your website ”.

Chatbots 64

Chatbots Real estate Sales Finance 64

Mindtouch

DECEMBER 6, 2018

The terms artificial intelligence (AI) and chatbot are becoming increasingly ubiquitous. This is due, in part, to the growing number online customer self-service experiences powered by one or both of these technologies. How often do we hear the terms chatbot and AI misused, or used interchangeably?

Self service 48

Self service Chatbots Real estate B2B 48

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. In my experience, the major problems with booking travel happen at the worst possible time.

Self service 48

Self service Airlines Wait times Customer Care 48

JivoChat

APRIL 28, 2021

Customer service is king. What many companies fail to realize is that there are many different types of customer service. An essential aspect of customer service is engaging with customers where they are when they need you. Reactive vs. Proactive Types of Customer Service. 8 Types of Customer Service Channels.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Fonolo

FEBRUARY 5, 2020

Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 90% of Americans view customer service as a signal to determine if they should do business with a company. Additionally, nearly half of Americans switch to a new company after having a poor experience with a vendor.

Customer Service 99

Customer Service B2C B2B Abandon rate 99

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Existing ways of contacting remote customer support 1.1.

B2B 52

B2B Customer Support Chatbots CRM 52

CSM Magazine

JUNE 1, 2018

In industries where companies depend on customer service excellence, success is driven by the right people, processes, and a cultural commitment to customer satisfaction. . Increasingly we see companies turning to artificial intelligence tools in order to, enable and drive an effective and friendly customer service operation.

Customer Service 70

Customer Service Airlines Morale Scripts 70

Nicereply

JULY 21, 2022

A good customer retention strategy is the top investment you can make for your business. It’s more profitable than acquiring new customers, and it costs less money to keep existing customers than to acquire new ones. Invesp found that acquiring a new customer can cost five times more than keeping an existing one.

Customer retention 64

Customer retention Advertising Personalization Chatbots 64

CSM Magazine

OCTOBER 4, 2019

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience. Many online retailers are already making use of the AI capabilities built into ecommerce platforms (for example, SAP Customer Experience or Salesforce Commerce Cloud).

Personalization 40

Personalization Chatbots Engineering Sales 40

OctopusTech

SEPTEMBER 13, 2023

Is your company looking to expand its customer support operations through an in-house team or is it searching for an external call center team? Today, companies are constantly searching for call center outsourcing providers to deliver consistently impeccable customer service and the one who fits in their budget.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Quiq

AUGUST 5, 2021

Share This Story When company leaders consider implementing live chat support , many in the contact center and the broader leadership team may wonder if customers will actually use it. When the platform offers an engaging experience, helpful agents on demand, and quick responses, those that want to message support will happily do so.

Chatbots 52

Chatbots Contact Center Personalization Customer Service 52