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How Thomson Reuters delivers personalized content subscription plans at scale using Amazon Personalize

AWS Machine Learning

Thomson Reuters (TR) is one of the world’s most trusted information organizations for businesses and professionals. TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. Prior to building this centralized platform, TR had a legacy rules-based engine to generate renewal recommendations.

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Audit Phone Calls with Event Sourcing in.NET

Nexmo

yes" : "no")</td> </tr> } </tbody> </table> </div> Next, create a C# class at Models/IndexModel : using System.Collections.Generic; using CallAudit.Projections; namespace CallAudit.Models { public class IndexModel { public IEnumerable<Conversation> Conversations { get; set; } } }.

APIs 139
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Employee Engagement: Why is it Important?

Call Center Weekly

Some of which are: C ulture L eadership P urpose A ction Tr ansparency C ommitment R ecognition The purpose is to have an engaged culture, which will make people stay, and go above and beyond what is expected. Implementing strategies is more than just providing surveys.

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Call Recording for Comcast Business VoiceEdge

OrecX

OrecX has tested its Oreka TR recording solution with Comcast Business VoiceEdge in the Comcast lab and in a production environment with the Comcast advanced tech group. We now offer fully compliant and lab-tested Comcast VoiceEdge call recording.

APIs 71
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Create Custom Voicemail with Node.js, Express and Socket.io

Nexmo

Once the source has been set, it plays the audio: document.onclick = function(e) { let el = e.target; if (el.className 'play_btn') { audio.src = el.value; audio.play(); } if (el.className 'del_btn') { el.closest('tr').remove(); When a new voicemail event is emitted, the client will receive the data defined on the server.

Scripts 76
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Translate a Phone Call with Blazor, SignalR, and Azure

Nexmo

The final thing to do is add the TranslationComponent to the index.razor file. To do this, open Index.razor , remove its contents, other than the @page directive, and add: Configure the App.

APIs 118
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Advocacy: Definition for Customer Success

CSM Practice

identify w??? ng new customers thr?ugh In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. Identify Customer Cohorts. Segmenting ?u?t?m?r? h th?? ???