CCNG

SEPTEMBER 20, 2023

In a recent virtual member town hall discussion led by Dan Smitley (the Strategy and Optimization Czar at Call Design), the focus was on an essential topic in the contact center industry: the intricate interplay between Employee Experience (EX), Customer Experience (CX), and Financial Strength.

Contact Center 195

Contact Center CCNG Metrics Employee engagement 195

JivoChat

FEBRUARY 15, 2023

There are many examples of topics you might need to advocate for and you need to be able to do it both verbally and written. As a student in college, you may need to write essays & titles about life topics. Problem-Solving and Creativity Even though these are two separate skill sets, they are so deeply intertwined.

Marketing 75

Marketing Personalization Technology 75

JivoChat

JANUARY 30, 2023

Workload: 29 hours Certificate: includes a certificate of completion Main topics: How to become a graphic designer Graphic design theory The history of graphic design styles Adobe Photoshop Adobe Illustrator Logo design Branding theory Adobe InDesign Access type: full lifetime access 2.

Marketing 75

Marketing 75

JivoChat

AUGUST 28, 2023

This technology is called natural language processing (NLP), and it allows AI to write essays on various topics. Artificial intelligence can never replace the unrivaled creative value of professional essay writers. ChatGPT can mimic intelligence, but it cannot mimic the creative presentation of information.

Technology 75

Technology Personalization 75

ShepHyken

SEPTEMBER 18, 2019

I have addressed this topic in several other ways. Employees must be empowered to say yes whenever possible or to find creative solutions to make customers happy when the answer must be no. That’s why I’ve been intrigued for years by Cameron Mitchell’s philosophy—and also the title of his book— Yes is the Answer! What is the Question?

Customer Service 330

Customer Service Customer Care 330

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Five creative ways to use AI for sentiment analysis AI has opened up opportunities for sentiment analysis beyond its conventional applications. Unveil and predict market trends AI goes beyond customer data analysis.

Feedback 83

Feedback Banking Chatbots Automotive 83

CCNG

JULY 10, 2020

As we navigate through our new challenges we are also learning about great acts of humanity, community, creativity, and leadership. I've interviewed numerous executives on the topic of leadership in the contact center. But, there's something about a common enemy or a universal challenge that brings out the best of us. Inspires us.

CCNG 195

CCNG Contact Center Customer Care Customer Service 195

ShepHyken

MARCH 28, 2022

My Comment: Let’s kick off this week’s Top Five Roundup with an excellent article that appeared in Harvard Business Review, and the topic is the employee experience. Get creative and find ways to reward customers immediately, versus making them accumulate points to get their perks. But who claims credit for these successes?

Customer Service 163

Customer Service Entertainment Personalization Customer Experience 163

Beyond Philosophy

OCTOBER 9, 2021

Harari does an excellent job showing different viewpoints for long held and widespread beliefs that cause the reader to stop and reconsider their views on the topic. The inspiration for this episode was book by Yuval Noah Harari’s Sapiens: A Brief History of Humankind. Please tell us how we are doing! Complete this short survey.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

ShepHyken

FEBRUARY 28, 2022

Cx Trends for 2022: Comfort, Creativity, Convergence, Change by Carina Rolley. We expect to see a stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new focus on creative work that leverages data insights. It’s not just more of the same.

Customer Service 177

Customer Service Customer Experience Personalization Sales 177

JivoChat

NOVEMBER 6, 2022

If you are looking for creative Instagram reel ideas, you are in the right place. Plan your content, try multiple reel types, and analyze the feedback you will receive to identify the topics and formats your audience like the most. When the subject is creative Instagram reel ideas, Before and after reels are a success.

Scripts 75

Scripts Accountability Feedback Personalization 75

ShepHyken

JULY 31, 2017

10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. This article sheds some light on the topic with a few reasons it can happen, along with some strategies and tactics on how to avoid them. This time he shares three simple ideas on the hot topic of customer engagement.

Customer Service 0

Customer Service Benchmark SaaS Technology 0

Totango

MARCH 1, 2022

Try to sign up for 1-2 webinars per month on topics that interest you. It enables you to be creative at work and also in your everyday life. . RD : My main interest has always been creativity. I loved art as a child and I love sewing as an adult, so I knew I wanted to do something creative in my career.

Education 104

Education Technology Engineering Enterprise 104

ShepHyken

NOVEMBER 15, 2021

Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. My Comment: I know, metrics aren’t the most exciting topic, but this article is quick and to the point, sharing some important measurements you’ll want to consider.

Customer Service 184

Customer Service Metrics Call Center Customer Experience 184

Creative Virtual

MARCH 27, 2023

Unsurprisingly, ChatGPT was a big topic. The two top topics – Agent Assist and Voice Bots After years (decades?) In a way, organisations are now looking for something that Creative Virtual has been suggesting and recommending since its founding. The quality of the conversations at the SOGEDES booth was outstanding.

Virtual Agent 52

Virtual Agent Education Self service Management 52

CCNG

MARCH 1, 2022

Once Mary is in the virtual meeting, she can talk about a topic or a slide. You can give them credit for a particular slide, for the analytics in the graph, or even the illustration on the slide if it’s really creative. You can invite them in through a link in a chat at the precise moment you need them to join the meeting.

CCNG 195

CCNG Engineering Consulting Consulting 195

JustCall

APRIL 15, 2024

Repetitive, monotonous tasks Call after call on the same topics and issues become extremely repetitive. Lack of autonomy and creative outlets Management policies give agents little to no autonomy to solve problems creatively. ” Reward quality service, creativity in handling tough calls, and going the extra mile.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Beyond Philosophy

MARCH 26, 2021

It creates a mindset shift where your people spend time thinking creatively and specifically how to make customers feel a certain way. Here is another place for you to be creative in your assessment. This activity pushes the idea forward in the organization in a couple of ways: It generates specific steps that you can use.

Journey mapping 300

Journey mapping B2B Customer emotions Personalization 300

Quality Contact Solutions

JANUARY 27, 2022

The topic of increasing sales is so prevalent that thousands of books and articles are published. All these avenues provide great information if you’re like me, but the real benefit is they inspire me to think creatively about improving or tailoring new techniques to my specific product or service selling strategy to increase sales.

Sales 98

Sales Upselling B2C Best practices 98

CSM Magazine

JUNE 15, 2021

If you want to surprise the teacher with your knowledge and creative approach to writing essays, pay attention to the following structural parts of the paper – it will show you how to write a good customer essay service essay. Suppose your teacher asks you to write a customer service essay on the topic of customer support.

Customer Service 59

Customer Service Education Customer Support Personalization 59

JivoChat

NOVEMBER 26, 2022

It can approach different topics and be used for multiple purposes. This template uses soft colors like peach, which matches the topic. The photo on the top of the page emphasizes de topic of the email The text is well-structured, so the reader won’t find it difficult to find the information they need, . The Fashion.

Real estate 75

Real estate Sales 75

Creative Virtual

FEBRUARY 15, 2023

Titled Virtual Viewpoint , I use this column to share my thoughts on a variety of technology related topics as well as my recent experiences. While Creative Virtual’s V-Person solutions successfully automate digital customer service, forcing all customers to only self-serve with a virtual agent is never a good CX decision.

Virtual Agent 59

Virtual Agent Chatbots Consulting Consulting 59

Totango

MAY 17, 2023

I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr. Generative AI could not have stormed onto the scene at a better time—and the opportunities for it to enhance our products and our own productivity were clearly a hot topic at TSIA. Here are three insights I took away from TSIA.

Sales 109

Sales Marketing Metrics APIs 109

CSM Magazine

DECEMBER 14, 2021

Choose A Topic And Title Wisely. If you don’t, then it’s time to sit down and become creative. Perhaps there’s a topic in which you excel that you can share with others. Perhaps there’s a topic in which you excel that you can share with others. Do Your Research And Be Creative.

Consulting 52

Consulting Consulting Marketing Customer Service 52

Lumoa

NOVEMBER 15, 2017

No surprise, the main discussion topic at #LumoaAnniversary was Customer Experience. The increasing role of machine learning in all business fields, including customer experience, was the presentation topic of Tommi Vilkamo , eCraft. On 14 November 2016, exactly one year ago, Lumoame Oy was registered in Helsinki.

Feedback 121

Feedback Metrics Customer Experience Technology 121

JivoChat

JUNE 12, 2022

You will be able to develop stunning website layouts and use your creativity to innovate and allow users to have a great user experience when navigating through the pages you create. Main topics: . Main topics: Sketching . Main topics: . Main topics: Webflow. Main topics: . Workload: 11 hours. User flows.

Feedback 75

Feedback Best practices Marketing 75

ShepHyken

JULY 31, 2017

10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. This article sheds some light on the topic with a few reasons it can happen, along with some strategies and tactics on how to avoid them. This time he shares three simple ideas on the hot topic of customer engagement.

Customer Service 131

Customer Service Benchmark SaaS Technology 131

TechSee

AUGUST 14, 2023

He regularly advises companies on topics such as contact center sales skills, coaching skills, and handling irate customers. She specializes in practical, creative approaches to contact center training, employee development, performance management, and contact center quality. You can explore some of Scott’s recent articles here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JivoChat

JUNE 14, 2022

To create good videos, it takes not only mastering the editing tools but also having the creativity to understand how to make the best cuts, choose the soundtrack, select the best takes, and so on. Main topics: Starting a project. Main topics: . Main topics: . Main topics: Become a pro video editor.

Advertising 75

Advertising Marketing 75

AWS Machine Learning

JULY 20, 2022

Amazon Comprehend performs topic modeling to extract common themes from the collection of articles. Amazon Comprehend performs topic modeling to extract common themes from the collection of articles. With the Amazon Comprehend topic modeling API, you analyze all the article texts using the Latent Dirichlet Allocation (LDA) model.

Advertising 79

Advertising APIs Automotive industry standards 79

JivoChat

JUNE 26, 2022

Main topics: What is copywriting. Main topics: What is copywriting. Main topics: Power up your portfolio. You will learn how to persuade and overcome customer objections, develop creative sales techniques, and create responsive websites on WordPress. . Main topics: . Workload: 3 hours. Call to action. Power words.

B2C 75

B2C B2B Sales Best practices 75

JivoChat

MARCH 21, 2023

You can make polls about different topics, including discovering the type of content your public wants to see on your Facebook page, for example. If you still feel the need to make a poll for your timeline, there are profiles that use their creativity by making a question and asking users to react according to the answer they identify with.

Accountability 75

Accountability Marketing Personalization Surveys 75

Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! The analysts at ISG found Creative Virtual to be a clear Leader based on our comprehensive solution portfolio and industry experience, emphasizing our long history of developing and delivering conversational AI solutions that provide real results.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

VirtualPBX

DECEMBER 17, 2019

This week’s blog will take a look at an often-requested topic of discussion: how to answer the phone at work. Of course, there are many approaches to the practice – ranging from professional to Buddy the Elf (who we admire for his creativity and expeditious approach to office procedures). Creative Ways to Answer the Phone at Work.

Scripts 90

Scripts Enterprise Personalization 90

ShepHyken

JANUARY 1, 2018

My Comment: This article falls on the topic of your company’s culture. It focuses on some of the fun and creative titles that companies now assign their employees. (Moneyish) Companies are advertising for tech, sales and customer service jobs with quirky sounding job titles.

Customer Service 0

Customer Service Advertising Customer Support Marketing 0

Comm100

JUNE 6, 2023

It’s also important to reduce the stigma around the topic. Colleges can do this by encouraging an open dialogue about mental health by organizing events, guest lectures, or panel discussions on mental health-related topics. In the past few years, more centers are thinking creatively about how to meet the demand.

Education 52

Education Wait times Personalization Surveys 52

JivoChat

NOVEMBER 15, 2022

Put your creativity to work, and create a username that is related to you or the topics you intend to approach in your Tweets. Another alternative to creating the perfect Twitter username is to include keywords related to the topics you will approach. Use Keywords Related To Your Area.

75

75