CSM Magazine

JULY 21, 2021

Payroll processing—are you up to speed? If you’re an employer, you probably know that payroll processing can be an arduous and time-sucking task. Payroll processing may require you to follow certain steps, like inputting employee information, double-checking your entries, and generating pay stubs.

Accountability 52

Accountability Technology Management 52

Callminer

MARCH 9, 2020

Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. This article describes how the process can be simplified with software and what you can do get the best scheduling solution for your organization.

Best practices 182

Best practices Call Center Analytics Metrics 182

CSM Magazine

APRIL 18, 2023

Find New Ways to Nurture your Staff—and the Contact Centre Here are five top tips for getting started: 1. Start by uncovering the biggest hurdles to CX in your organisation. When it comes to agent skills, remember that how you make your customers feel is just as important as whether you solve their problems.

Coaching 52

Coaching Analytics Contact Center outsourcing 52

Playvox

NOVEMBER 15, 2022

On top of that, most customer support centers now offer service channels beyond voice — such as e-mail, chat, and messaging — that require different ways of forecasting, scheduling, and reporting on interactions with customers. Coach And Develop Your Customer Service And Support Team. Automate Reports.

Management 86

Management Schedule adherence Coaching Contact Center 86

Call Experts

FEBRUARY 6, 2019

They are able to speak with a real person or utilize an automated call-out line to explain the details related to missing work and any other information management would require. This data is then instantly emailed or reported back to your custom portal for HR or supervisors. Managers find the process more reliable.

outsourcing 61

outsourcing Call Center Answering services Benchmark 61

InGenius

DECEMBER 19, 2019

The lack of perceived value has led organizations to use tools that aren't fit for the job and to roll out processes that result in outdated content, weeks of approvals, and old content that's dusted off as a last resort. But KM done right can be a tremendous vehicle to help you deliver positive, sustainable value for your business.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Comm100

NOVEMBER 5, 2020

For your company to thrive, your departments and the teams that comprise them must be on the same page at all times. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Choose your knowledge base type.

Metrics 52

Metrics Customer Service Scripts Surveys 52