CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Turn Contact Centre Representatives Into Brand Ambassadors.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size. By Gary DeAsi It’s no surprise that customer experience is now a make-or-break factor for business success. Only 2% say it’s not so important.

Management 89

Management Analytics Metrics Chief Customer Officer 89

Amity

JUNE 12, 2017

This is part one of a three-part blog post: Part one : Provides the case for the new Customer Maturity dimension and why it is so critical for sophisticated CS teams. This is part one of a three-part blog post: Part one : Provides the case for the new Customer Maturity dimension and why it is so critical for sophisticated CS teams.

APIs 54

APIs Automotive Enterprise Benchmark 54

JivoChat

JULY 29, 2021

People expect helpful, responsive customer service online. And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI).

Chatbots 52

Chatbots Sales APIs Enterprise 52

JustCall

APRIL 5, 2023

Top Features Comparison Here is a feature-by-feature comparison of JustCall vs. CloudCall: JustCall CloudCall Virtual Phone Numbers Available. Two names that crop up in this context are Just Call and Cloud Call, both of which play a role in smart business communication. CloudCall: JustCall CloudCall Virtual Phone Numbers Available.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. The top three social networks for Gen Zers are Instagram, Facebook and Snapchat, followed by Pinterest, Tumblr and WhatsApp. Value availability and transparency.

Gamification 72

Gamification Feedback Enterprise Coaching 72

Totango

OCTOBER 29, 2019

Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. This should be someone you can trust with the important job of establishing and cultivating relationships with top-tier clients. So, how can you create a team that will give you the results you want?

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

Squelch

OCTOBER 11, 2019

The San Francisco Showcase took place on October 3 at The Masonic , a historic venue at the top of Nob Hill — which led to an unanticipated workout for at least a few attendees. Probably the best example, though, of Zendesk Showcase’s characteristic splash was the closing speaker: Olympic figure skater and LGBTQ activist Adam Rippon.

APIs 40

APIs Coaching Enterprise Customer Support 40

OctopusTech

AUGUST 18, 2023

In today’s digital world, a website represents an essential component of any business’s system. However, there is more to developing a website professionally than just putting some pages together. Hiring a skilled custom web development company is your best choice for creating a functional and exciting website.

Construction 62

Construction Engineering APIs Enterprise 62

AWS Machine Learning

NOVEMBER 21, 2022

With the advancement of natural language processing (NLP) and machine learning (ML) techniques, we can uncover valuable insights and connections from these textual documents quickly and with high accuracy, thereby helping companies make quality business decisions on time. Fully managed NLP services have also accelerated the adoption of NLP.

Scripts 71

Scripts Metrics APIs Healthcare 71

Education Services Group

JULY 28, 2019

It makes sense that we divide our customers and prospects into various groups based upon their specific needs or shared characteristics. These distinct separations help B2B businesses to connect customer needs with characteristics. You wouldn’t ask your accountant for help with child care.

Accountability 40

Accountability Journey mapping Marketing Upselling 40

REVE Chat Blog

NOVEMBER 21, 2019

No matter if you are a small business or a big enterprise, acquiring customers with lead generation ideas play a vital part of any business strategy. . No matter if you are a small business or a big enterprise, acquiring customers with lead generation ideas play a vital part of any business strategy. . What is Lead generation? .

Best practices 77

Best practices B2B Sales Chatbots 77

Squelch

JULY 23, 2019

Private companies known as Application Service Providers hosted and rented enterprise software, which was deployed in their own data centers without purchasing licensing. Typically it can take from one to three years for companies to recoup their costs to acquire a new customer. After all, people are in business to make money.

Customer centricity 53

Customer centricity SaaS Chief Customer Officer Sales 53

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Using personas, a practice highly recommended by CX experts means multiple journeys should be analyzed. I’ll discuss personas in more detail below. At a high level, the difference is obvious.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Russel Lolacher

MAY 30, 2022

Connect with Gregg on his platforms: Website. In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. PLAY AND SUBSCRIBE. Or, listen on: Apple Podcasts. KEY TAKEAWAYS.

Airlines 52

Airlines Employee engagement Finance Personalization 52

Squelch

JULY 23, 2019

Private companies known as Application Service Providers hosted and rented enterprise software, which was deployed in their own data centers without purchasing licensing. Typically it can take from one to three years for companies to recoup their costs to acquire a new customer. After all, people are in business to make money.

Customer centricity 40

Customer centricity SaaS Chief Customer Officer Sales 40

NobelBiz

MAY 22, 2022

We’ve relied on the knowledge of three experts with decades of experience in the contact center space and call center workforce management in particular. The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. However, this proved to be a double-edged sword.

call center workforce 52

call center workforce Call Center Management Gamification 52

HireIQ

AUGUST 5, 2020

For this article, I wanted to zero-in on three areas key to strategic planning for the post-COVID era—collecting and using customer data, human resources (hiring, performance management and retention), and data security. We are now midway through the third quarter of a year that will surely be remembered as one of the most chaotic in history.

Analytics 52

Analytics Contact Center Call Center Enterprise 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Without further ado, let’s dive in.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

APRIL 4, 2024

Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports.

Engineering 74

Engineering Advertising Enterprise Analytics 74

AWS Machine Learning

MAY 2, 2023

One of the most popular models available today is XGBoost. With the ability to solve various problems such as classification and regression, XGBoost has become a popular option that also falls into the category of tree-based models. In this post, we dive deep to see how Amazon SageMaker can serve these models using NVIDIA Triton Inference Server.

Scripts 64

Scripts Engineering Enterprise Construction 64

AWS Machine Learning

NOVEMBER 30, 2023

To do this, we’re investing and rapidly innovating to provide the most comprehensive set of capabilities across the three layers of the generative AI stack. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

APIs 125

APIs Enterprise Best practices Technology 125

AWS Machine Learning

NOVEMBER 29, 2023

In the last few years Large Language Models (LLMs) have risen to prominence as outstanding tools capable of understanding, generating and manipulating text with unprecedented proficiency. However, harnessing this potential while ensuring the responsible and effective use of these models hinges on the critical process of LLM evaluation.

Benchmark 82

Benchmark Metrics Engineering APIs 82

AWS Machine Learning

APRIL 13, 2023

AWS has the broadest and deepest portfolio of AI and ML services at all three layers of the stack. Just recently, generative AI applications like ChatGPT have captured widespread attention and imagination. Just recently, generative AI applications like ChatGPT have captured widespread attention and imagination.

APIs 145

APIs Engineering Best practices Entertainment 145