GetFeedback

AUGUST 26, 2019

Download our free Customer Satisfaction Score (CSAT) toolkit for customer satisfaction best practices, a free CSAT survey template, and much more.

Best practices 60

Best practices Surveys 60

JustCall

AUGUST 5, 2020

An important part of the sales toolkit, Sales analytics, and reporting tools give you a detailed view of your sales performance. The post 14 Best Sales Tools to Build the Ultimate Sales Toolkit appeared first on Justcall Blog. Sales Analytics and Reporting Tools . Cloud Phone System for Remote Teams | Maintain Business Continuity.

Sales 98

Sales CRM Analytics Accountability 98

Amity

JUNE 26, 2017

Below are the 5 elements of a proactive Customer Success Manager’s toolkit. Add these 5 things to your toolkit, invest in them over time and continuously, and you’ll get to a solution that actually fits within your business. Prioritize your customers. Organize your work. Categorize your customers. Automate your processes.

Accountability 72

Accountability Metrics Sales Management 72

Beyond Philosophy

OCTOBER 21, 2023

Brand is a tool in your toolkit that can adjust your strategy and deliver the experience that wins over the hearts and minds of customers and keeps them coming back for more. Beard’s question brings up some interesting concepts regarding brands, their origins, their evolution, and their existence for organizations today.

Customer Experience 195

Customer Experience 195

Help Scout

AUGUST 22, 2023

The essential list of hardware and software for digital nomads to stay productive on the move. Read the full article

40

40

GetFeedback

FEBRUARY 6, 2020

Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.

Best practices 60

Best practices Surveys 60

Injixo

MAY 17, 2022

Machine learning, artificial intelligence (AI), and sophisticated optimization algorithms are already part of our daily lives. Do you use a navigation app on your smartphone? Or facial recognition in your camera app? Do you use online spelling and grammar checkers when writing documents? If so, you’re using AI.

52

52

Avoxi

DECEMBER 14, 2022

Preventing Toll Fraud from Dismantling Your VoIP Operations Buy Online Get a Free Demo → Get Yours: Telecom Security Guide [Free Toolkit] Toll fraud… It's something you never want to deal with, but with its ever-growing prevalence, it’s something you can’t risk ignoring either.

voip 117

voip Contact Center 117

Help Scout

AUGUST 22, 2023

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way. Read the full article

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75

SharpenCX

AUGUST 25, 2021

Download your digital transformation toolkit today to align leaders on digital projects for a better customer experience and tangible ROI. Get Your Toolkit Here. These platforms are built for our connected world, where customers expect more. . The post What is CCaaS?

Customer Service 128

Customer Service Technical Support Contact Center Coaching 128

ClientSuccess

MARCH 8, 2023

You can learn more about optimizing your customer communication strategy with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations eBook: Customer Success as a Culture: Marketing Leaders Edition Toolkit: Sales, Marketing & Customer Success Alignment Toolkit The post Tips for Writing Effective (..)

Personalization 79

Personalization Feedback Marketing Sales 79

SharpenCX

AUGUST 19, 2021

>> Download Now: A toolkit to align company leaders on your digital projects. Download your digital transformation toolkit today to align leaders on digital projects for a better customer experience and tangible ROI. Get Your Toolkit Here.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Toister Performance Solutions

MARCH 30, 2023

Page 10 of The Service Culture Handbook Toolkit contains a template you can use to create your training plan. Key point: Incorporating the "Do" portion in your learning design gives you an opportunity to observe whether or not employees understand each concept.

Construction 87

Construction Best practices Personalization Customer Service 87

Beyond Philosophy

NOVEMBER 13, 2021

She also shares how understanding Scarcity and how it drives customer responses can make it an important tool in your marketing toolkit—but only if you know how to use it well. She explains how Scarcity has different types and we have various ways we respond to it. Key Ideas to Improve your Customer Experience.

Consulting 195

Consulting Consulting Marketing Surveys 195

ClientSuccess

SEPTEMBER 7, 2022

Toolkit: Customer Success Metrics Toolkit. You can learn more about the different types of customer success metrics – including the ones that can be most beneficial to you, your customers, and your business – with these additional resources from ClientSuccess : Webinar: 5 Metrics that Matter to Customer Success and Product Teams.

SaaS 89

SaaS Metrics Analytics Accountability 89

Fonolo

NOVEMBER 16, 2023

A well-designed chatbot can be a powerful addition to your call center toolkit. This is good news because we know for certain that customers want self-service options. Zendesk reports that 67% will choose self-service over a live agent for simple problems.

Interactive Voice Response 75

Interactive Voice Response Chatbots Self service Contact Center 75

ClientSuccess

JULY 20, 2022

Toolkit: Customer Journey Toolkit. You can get more tips with these additional resources from ClientSuccess : Webinar: Account Reviews: Simple but Strategic Ways to Successfully Navigate Customer Partnerships Together. eBook: 3 Steps To Putting Your Customer First This Year. appeared first on ClientSuccess.

Feedback 89

Feedback Surveys Accountability 89

VirtualPBX

DECEMBER 15, 2022

Or Text "Toolkit" to 888.825.0800. Lastly, it’s advisable to allow the agent to remain on the call after a barge takes place so that they can learn from management. Elevate Your Business This Holiday Season and Save! Scan The QR Code To Get 15% Off Any of our Business Phone Plans​.

Call Center 98

Call Center Customer Support Management 98

SharpenCX

NOVEMBER 4, 2021

This kind of personal info is a gold mine for hackers and fraud activity. . >> Download Now: Your digital transformation toolkit to improve your contact center. Get your digital transformation toolkit today Align leaders on digital projects for a better CX Get Your Toolkit Here.

Call Center 128

Call Center call center software Interactive Voice Response Analytics 128

ClientSuccess

DECEMBER 19, 2022

Toolkit: Customer Onboarding Toolkit. Check out these related ClientSuccess resources: Webinar: Designing the Playbooks to Power Your Customer Journey. eBook: CSM from the Trenches: Implementing Customer Success. The post Be Sure Your CSM Team Has These 5 Playbooks appeared first on ClientSuccess.

Upselling 72

Upselling Education Best practices Sales 72

ClientSuccess

NOVEMBER 2, 2020

The 2020 Customer Success Trends Toolkit. Everyone loves a good toolkit, especially customer success managers. Toolkits combine industry trends, metrics, and data with actionable steps for success, making them a key resource for any customer success team looking for continued success. More Toolkits!

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

Concentrix

JULY 12, 2023

KeepAppy is the new and innovative wellness app from Concentrix that offers a comprehensive toolkit for managing and maintaining mental wellbeing, […]

Management 48

Management 48

ClientSuccess

OCTOBER 12, 2022

Toolkit: Churn Management Toolkit. You can learn more about finding the right customer success solution for your organization here and check out these related resources: . Webinar: Designing the Playbooks to Power Your Customer Journey. eBook: CSM from the Trenches: Implementing Customer Success. Start Here!

SaaS 76

SaaS Upselling Metrics CRM 76

ClientSuccess

AUGUST 23, 2022

Toolkit: Customer Journey Toolkit. You can learn more about leveraging customer success metrics, including Customer Effort Score, with these additional resources from ClientSuccess : Webinar: How to Build a Health Score that Actually Works. eBook: 3 Steps To Putting Your Customer First This Year.

Customer effort 79

Customer effort Metrics SaaS Surveys 79

ClientSuccess

JULY 26, 2022

Toolkit: Customer Success Metrics Toolkit. You can learn more about gathering and using customer data with these additional resources from ClientSuccess : Webinar: Guide to Customer Success Metrics. eBook: Ultimate Guide to Customer Success Metrics.

Metrics 77

Metrics Feedback Surveys Accountability 77

ClientSuccess

AUGUST 10, 2022

Toolkit: Customer Success Metrics Toolkit. You can get more insights on customer success KPIs and the metrics your team should be tracking with these additional resources from ClientSuccess : Webinar: 5 Metrics that Matter to Customer Success and Product Teams. eBook: Ultimate Guide to Customer Success Metrics.

Metrics 78

Metrics SaaS Customer retention Accountability 78

LiveVox

SEPTEMBER 6, 2019

Having a consolidated view of consent across channels is a must for heavily regulated industries. Here are the three consent management common elements to getting consent right in a multichannel environment.

Multichannel 40

Multichannel Management 40

ShepHyken

SEPTEMBER 15, 2017

The 2017 Warc Toolkit, produced in association with Deloitte Digital, reports that 58% of CMOs around the world predict within the next five years, AI will need to be a necessary part of marketing strategies in order for a brand to succeed.

Marketing 483

Marketing Advertising Big data Personalization 483

ShepHyken

JANUARY 3, 2022

Make sure everyone in your company has a toolkit and playbook to make a terrific impression. How to Train Your Customer Support Agents To Provide Better Service by Kimberly Zhang. Entrepreneur) Customer service begins and ends with the way your employees treat browsers and buyers. That’s a big part of what we do at Shepard Presentations.)

Customer Service 179

Customer Service Government Customer Support Coaching 179

ClientSuccess

OCTOBER 25, 2022

Toolkit: Customer Journey Toolkit. You can learn more about hosting strategic customer reviews and meetings with these additional resources from ClientSuccess : Webinar: Account Reviews: Simple but Strategic Ways to Successfully Navigate Customer Partnerships Together. eBook: CSM from the Trenches: Implementing Customer Success.

Accountability 74

Accountability Upselling Metrics Sales 74

ClientSuccess

SEPTEMBER 13, 2022

Toolkit: Customer Success Metrics Toolkit. You can learn more about customer success data tracking with these additional resources from ClientSuccess: Webinar: 5 Metrics that Matter to Customer Success and Product Teams. eBook: How to Nail Your Onboarding Process.

Benchmark 76

Benchmark Metrics Education Accountability 76

ClientSuccess

NOVEMBER 24, 2020

Toolkit: Customer Success Trends Toolkit. Interested in learning more? Check out these resources: . Webinar & Report: The State of Customer Success in 2020. Report: Top Customer Success Executives Predict 2020 Trends. The post 3 Important Predictions for Customer Success in 2021 appeared first on ClientSuccess.

SaaS 113

SaaS Finance Metrics CRM 113

ClientSuccess

FEBRUARY 7, 2022

Toolkit: Churn Management Toolkit. You can learn more about Customer Health Scoring and other metrics with these additional ClientSuccess resources: . Webinar: How to Build a Health Score that Actually Works. eBook: 3 Steps To Putting Your Customer First This Year.

Upselling 81

Upselling Metrics Personalization Management 81

ClientSuccess

NOVEMBER 2, 2022

Toolkit: Churn Management Toolkit. You can learn more about implementing customer retention efforts with these additional resources from ClientSuccess : Webinar: How to Build Customer Relationships that Unlock NRR. eBook: 5 Ways To Surprise & Delight Your Customers. The post Ready to Boost Customer Retention? 3 Tips That Can Help!

Customer retention 70

Customer retention Upselling SaaS Accountability 70

ClientSuccess

MARCH 22, 2022

Toolkit: Customer Success Maturity Toolkit. You can learn more about building strategic customer success plans with these additional resources from ClientSuccess : Webinar: Customer Goals – How to Identify, Track, and Achieve. eBook: 8 Ways To Ensure That Your Startup Is Customer Success Focused.

Surveys 79

Surveys Feedback 79

ClientSuccess

NOVEMBER 9, 2022

Toolkit: Customer Success Metrics Toolkit. Webinar: Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and Outreach. eBook: CSM from the Trenches: Implementing Customer Success. The post 3 Customer Success Operations Considerations appeared first on ClientSuccess.

SaaS 68

SaaS Metrics CRM Sales 68

ClientSuccess

JANUARY 4, 2021

Check out these additional resources from ClientSuccess: Toolkit: Customer Journey Toolkit. Want to learn more about building and managing the different stages of the customer journey? Webinar: The Customer Success Maturity Model. eBook: Implementing Customer Success.

Customer centricity 104

Customer centricity Accountability Metrics Sales 104