Zappix
MAY 22, 2024
Burlington, MA (May 22, 2024) ( Businesswire )– Zappix, a leading provider of Digital Patient Engagement Solutions, today announced it has been named a Top 10 Patient Experience Solution Provider for 2024 by Healthcare Tech Outlook Magazine. This recognition underscores Zappix’s dedication to driving digital transformation in healthcare and delivering a superior patient experience.
TCN
MAY 22, 2024
In today’s digital landscape, contact centers are on the front line for addressing customer queries, The post How to Use Analytics to Maximize Your Contact Center Performance appeared first on TCN.
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Cisco - Contact Center
MAY 22, 2024
Discover the Future of Tech at Cisco Live 2024. Connect with subject matter experts and explore trends in Government, Education, and Healthcare. This premier event promises to be full of ideas and innovation, with a rich lineup of sessions designed to propel digital growth. Get ready to explore and be part of an exciting adventure into the future of technology.
CSM Magazine
MAY 22, 2024
Are you tired of the same old SEO tactics that seem to get you nowhere in the vast digital landscape? It’s time to move beyond keywords and tap into the strategic power of professional SEO. In the ever-evolving world of online content, staying ahead of the game requires a fresh approach. Let’s explore how a seo expert can elevate your digital presence and drive tangible results. 1.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Concentrix
MAY 22, 2024
June 20, 2024 | 3:30PM – 9:00PM CET Join the European Trust & Safety Community! As Trust and Safety is becoming a major concern for digital players all over the world, sharing experience and best practices with actors faced with common challenges is key to developing the industry on a regional level.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
MAY 22, 2024
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry. The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight. The AppFoundry listing makes it easier for organisations to access Sabio’s transformative approach to monitoring the wellbeing of agents in the contact centre.
CSM Magazine
MAY 22, 2024
Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.” The report sheds light on the latest developments in Contact Center Workforce Optimization (WFO), Workforce Engagement Management (WEM) and how Zenarate AI Coach is uniquely designed to support these vital strategic initiatives.
CSM Magazine
MAY 22, 2024
In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools. Salesforce CPQ (Configure Price Quote) is a tool that can significantly boost sales productivity and profitability by automating pricing, configuration, and quoting processes.
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