AWS Machine Learning

DECEMBER 13, 2023

Although the requirements of continuous integration and continuous delivery (CI/CD) pipelines can be unique and reflect each organization’s needs, scaling MLOps practices across teams can be simplified by using managed orchestrations and tools that can accelerate the development process and remove the undifferentiated heavy lifting.

Construction 98

Construction Accountability Engineering Personalization 98

AWS Machine Learning

NOVEMBER 16, 2023

In the diagnostic imaging domain, Philips developed a multitude of ML applications for medical image reconstruction and interpretation, workflow management, and treatment optimization. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 86

Healthcare Government Engineering APIs 86

BlueOcean

MARCH 19, 2024

Trusting in the process, and in your new partner’s ability to achieve that seamless switch, can be tough. In this blog post, we’ll explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

outsourcing 71

outsourcing Customer Care Best practices Management 71

CSM Magazine

MARCH 6, 2024

This software gives managers peak productivity times and lesser-known bottlenecks that slow down processes. Improved Time Management Efficiency is key to managing time better. It’s all about using time wisely. This isn’t about breathing down people’s necks.

industry standards 52

industry standards Benchmark Coaching Accountability 52

CSM Magazine

APRIL 23, 2024

It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates. Additionally, intranets contribute to increased productivity by optimizing processes like employee orientation, knowledge sharing, and project coordination.

Enterprise 52

Enterprise Management 52

ChurnZero

MARCH 14, 2024

Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. Specific, Measurable, Achievable, Relevant, and Time-Bound) goals to ensure that your objectives are attainable. Set S.M.A.R.T.

Best practices 52

Best practices Accountability Management Metrics 52

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. If you’re reading this blog post, you are probably one of them.

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AWS Machine Learning

APRIL 24, 2024

Collect feedback from Amazon engineers in a pilot project After developing the solution described in A generative AI-powered solution on Amazon SageMaker to help Amazon EU Design and Construction , the Amazon D&C team deployed the solution and ran a pilot project with Amazon engineers. Some users simply left a note, such as “Great!”

Engineering 96

Engineering Feedback Construction Analytics 96

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. Old vs. New Intraday Management This is where real-time adaptive intraday management comes in.

Management 62

Management Gamification Contact Center Consulting 62

Global Response

MARCH 26, 2024

While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership. This includes GDPR for data protection and ISO certifications for quality management.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Real Blue Sky

FEBRUARY 2, 2023

A fractional CIO can provide the same strategic advice, planning, and guidance a full-time CIO would, but at a fraction of the cost. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives. What is a Fractional CIO?

industry standards 98

industry standards Consulting Consulting Technology 98

24-7 InTouch

APRIL 26, 2024

This blog explores how companies can synchronize AI adoption with effective risk management to foster a robust, safe, and customer-centric business environment. Successful adoption requires high-quality, well-managed, and ethically sourced data. Regular updates and maintenance ensure AI systems remain effective and safe over time.

Government 52

Government Customer centricity Technology Management 52

OctopusTech

MARCH 3, 2024

Many companies are now turning to outsourcing as a strategic approach to get their web projects executed faster and more cost-effectively. It provides access to expertise minus the headaches of hiring or managing an internal team. Companies maintain teams with in-demand skills like ReactJS, Node.js, Python, etc which you can utilize.

outsourcing 62

outsourcing Technical Support Government Metrics 62

CSM Magazine

OCTOBER 18, 2023

In the realm of project management, distinguishing between an Enterprise Project Management System and other types of businesses is essential for making informed decisions. Smaller businesses may manage less complex projects that don’t require the same degree of resource allocation and coordination.

Enterprise 52

Enterprise Management Analytics CRM 52

Joe Rawlinson

MARCH 5, 2022

Effective project management can be a great way to achieve your company’s goals. Businesses need efficient project managers to push out new products or catch up to major stakeholders in their industries. Here are a few tips to help you stay on top of your company’s projects.

SaaS 78

SaaS Analytics Surveys Personalization 78

BlueOcean

OCTOBER 23, 2023

How many full-time employees do you have? Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.) You’re welcome to pick and choose from the questions below, tailoring to your unique business needs. List Company Facts How long have you been in business?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

AWS Machine Learning

MARCH 29, 2024

In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time. The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience.

Cloud contact 90

Cloud contact Chatbots Contact Center APIs 90

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. For RAG-based applications, the accuracy of the generated responses from FMs depend on the context provided to the model.

APIs 101

APIs Construction Chatbots Accountability 101

SoliCall

NOVEMBER 2, 2023

They enhance communication, making it easier for remote teams to collaborate in real-time. Time Tracking and Productivity Monitoring : AI-powered time tracking tools like Toggl and RescueTime can help remote workers monitor how they spend their time. This helps them acquire new skills and stay relevant in their field.

SaaS 59

SaaS Technology At home agents Personalization 59

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. We use the following sample dataset.

APIs 77

APIs Scripts Management Accountability 77

CSM Magazine

JANUARY 22, 2024

If they send an email or make a call, they expect to receive a response in a reasonable time frame. Accounting companies should communicate clear time frames for responses. Accounting companies should communicate clear time frames for responses. Make sure to ensure project completion is within the agreed schedules.

Accountability 52

Accountability Customer Service Best practices Technology 52

Etech

FEBRUARY 18, 2020

Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business operations, there are often separate projects that require special attention, such as starting a new marketing project for a call center.

Call Center 114

Call Center Management Construction Surveys 114

Toister Performance Solutions

MAY 11, 2023

How will you know if this project is successful? I was working for a parking management company when I received a call from the CEO with an urgent request to deliver customer service training at one of our locations. How will you know if the project is successful? Some projects require you to dig a little deeper.

Customer Service 87

Customer Service Surveys Best practices Customer retention 87

Toister Performance Solutions

DECEMBER 7, 2023

It bothers you when employees' managers aren’t nearly as invested. These managers take a "fix my people" approach. The manager delegates customer service training to you and expects you to do all the work. It's a simple worksheet that you use to complete an action plan with the employees' manager before training.

Management 109

Management Customer Service Feedback Marketing 109

delighted

NOVEMBER 3, 2022

This is a guest contribution post by Christopher Beck, Senior Product Manager at GoodRX. Haven’t built or managed a product roadmap before? Haven’t built or managed a product roadmap before? Creating a product roadmap allows you to rationalize why each project – and its timeline – makes sense for your business.

Surveys 88

Surveys Feedback Management Marketing 88

NobelBiz

APRIL 2, 2024

Are customers becoming more and more demanding with time? They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. With the growing customer expectations, enterprises are under great pressure to deliver exceptional service.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Andrew Mcfarland

SEPTEMBER 24, 2022

To get project management experience, you can take on side projects, pursue a certification program, or take on a mentorship. You can also pursue a project management degree to enhance your skills further. Then, you can start applying to projects for higher positions, allowing you to learn on the job.

Management 62

Management Education Coaching Engineering 62

Andrew Mcfarland

SEPTEMBER 25, 2022

To get experience in project management, you can take on side projects, pursue a certification program, or take on a mentorship. You can also pursue a project management degree to enhance your skills further. Then, you can start applying to projects for higher positions, allowing you to learn on the job.

Management 62

Management Education Coaching Engineering 62

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. In this solution, HyperPod cluster instances use the LDAPS protocol to connect to the AWS Managed Microsoft AD via an NLB.

Scripts 84

Scripts Engineering Management Benchmark 84

DMG Consulting

MARCH 27, 2024

Enabled by the processing power of the cloud, next-gen WFM solutions can make real-time suggestions and changes in forecasts and schedules previously bogged down in administrative oversight, reducing overhead costs while significantly improving the CX and EX.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

OctopusTech

MARCH 27, 2024

Web hosting services provide stability to websites because they are always available, secure, and able to manage the numerous demands of their users. Free hosting — some organizations offer a free service, which is indicated for initial projects with fewer expectations.

Customer Support 62

Customer Support Management Technology Customer Experience 62

CSM Magazine

FEBRUARY 20, 2024

It’s a good idea to also schedule a meeting with the management team, stakeholders and workers to determine the requirements necessary for the premise. In other words, before you look for a qualified contractor, you’ll need to hire both an interior designer and an architect to help you complete your commercial building project.

Construction 52

Construction Management Sales Customer Service 52

Andrew Mcfarland

SEPTEMBER 25, 2022

Depending on how well it is managed, this value can be manipulated through an organization’s project management. All organizations conduct business-related activities, so determining this value is crucial to the success of a project. Business value is the net benefit to a customer created due to a project.

Management 62

Management Metrics Government Surveys 62

Andrew Mcfarland

SEPTEMBER 24, 2022

As a career choice, project management offers a diverse array of opportunities. Many different industries require project management. Getting a recognized project management qualification If you are interested in a career in project management, you can start by earning a recognized qualification.

Management 62

Management Construction Coaching Best practices 62

Andrew Mcfarland

SEPTEMBER 25, 2022

As a career choice, project management offers a diverse array of opportunities. Many different industries require project management. Getting a recognized project management qualification. If you are interested in a career in project management, you can start by earning a recognized qualification.

Management 62

Management Construction Coaching Best practices 62

CSM Magazine

MARCH 13, 2024

In a recently published case study , and with Sabio’s help, Sweaty Betty launched an integrated omni-channel customer relationship management (CRM) platform that provided agents with 360-degree customer views leading to a 66% decrease in first response times. “The live chat wasn’t an afterthought.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

UJET

AUGUST 5, 2020

Now after being in Munich for almost two years, I’ve had time to reflect on the benefits, drawbacks, and lessons learned about working remotely while living abroad. Remote Work Management. To navigate remotely working, I’ve developed a few tactics to help project manage my day. Learning and Sharing Market Information.

Personalization 133

Personalization Marketing Management Accountability 133