ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Surveys 125

Surveys SaaS Feedback Advertising 125

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Education 52

Education CRM Technology Analytics 52

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

ProProfs Blog

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. Create an event that people genuinely enjoy and remember, and you’ve got yourself a customer base that is both loyal and enthusiastic about being an advocate. But like every coin has two sides, so does hosting an event.

Advertising 111

Advertising Surveys Feedback Sales 111

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

ProProfs Blog

FEBRUARY 21, 2019

After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? How Do Post-Event Surveys Help a Company?

Surveys 111

Surveys Feedback Marketing Technology 111

Jon Arnold

SEPTEMBER 10, 2020

It's a compilation of Top 5 Moments from the Energy Thought Summit , and I'm in one of them. I was part of the first few ETS events, and in 2016, I hosted an open mic session there in Austin, complete with an off-the-street piano player to set the mood. Hey, if you need an event host down the road, I just may be your guy.

Technology 52

Technology 52

Jon Arnold

APRIL 15, 2021

We may not be travelling these days, but there are plenty of virtual events, along with news of note in the collaboration space. That’s the focus of our latest podcast at BCStrategies , so it makes for a good roundup of current events.

59

59

Guru

FEBRUARY 24, 2021

I never wanted to be an event planner, and yet, somehow, I’ve planned company events since the digital marketing startup for which I worked partnered with Facebook at the then-cool Ace Hotel (Facebook had just opened up their advertising API and the internet and our attention spans would never be the same).

APIs 62

APIs Advertising Accountability Marketing 62

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. The events create an ideal atmosphere for inspiration, ideation, strategy, and real-world application around customer success. The post Top Customer Success Events in 2022 appeared first on.

SaaS 52

SaaS contact center solutions B2B Contact Center 52

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders.

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

Jon Arnold

MARCH 14, 2023

As usual, I ran a running commentary during the event on LinkedIn, and if you follow me there, you can track that. Was a different setting than usual, but it was part of a broader branding effort, where they got to ring the closing bell - and, along with the industry analyst cohort, financial analysts were there as well.

Contact Center 59

Contact Center Analytics CRM Marketing 59

Jon Arnold

SEPTEMBER 21, 2021

Fall industry events are well underway now, and a big one from last week was Zoomtopia. Always lots to talk about with their event, as they keep pushing out on many fronts. Maybe too many if you ask me, but that’s the nature of the tech space these days, as there are no barriers with cloud, and Zoom is in a hurry to keep growing.

Contact Center 59

Contact Center 59

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Surveys 83

Surveys Transportation Feedback Marketing 83

Jon Arnold

FEBRUARY 10, 2020

Last week was quite the blur with back-to-back industry events, and am chairing another one this week. I was in the cohort of analysts attending both events, and there’s lots to talk about. I was in the cohort of analysts attending both events, and there’s lots to talk about. More to come.

Contact Center 73

Contact Center Technology Management 73

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. The next thing to look at is your platform for your event.

Education 52

Education Management Marketing 52

GetFeedback

APRIL 15, 2019

Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions.

Surveys 60

Surveys 60

Jon Arnold

JUNE 1, 2020

If you’re interested in the state of virtual events and what the future might hold for conferences, I’ve got two pieces of timely content to share here. I was part of that conversation, and my thoughts built on a recent No Jitter post of mine on the topic. Titled How do you do Virtual Events During COVID-19?

59

59

Ameyo

JUNE 24, 2019

Ameyo is excited to announce the launch of Conversations’19 with our first event leg starting from Africa. Conversations’19 brings Contact Center business leaders, Technology Experts, and thought leaders together on one single platform.

Contact Center 61

Contact Center Technology 61

Jon Arnold

MARCH 14, 2019

Was a long way to go for a one-day event, but the in-person updates were worth it. I’ve summarized my thoughts on that for my latest BCStrategies post, and you can read it here now. Sure is hectic leading up to Enterprise Connect next week, and I really wanted to get a writeup done now about last week’s RingCentral analyst day.

Enterprise 66

Enterprise Personalization 66

Jon Arnold

NOVEMBER 19, 2018

Sure was an interesting event last week at BroadSoft Connections. Otherwise, I hope you find my thoughts to be relevant, and as always, feedback and sharing are welcome. I managed to get a short post here on my blog with some photos before it was over, and followed that with a more reflective writeup wearing my BCStrategies hat.

Feedback 66

Feedback Management Contact Center 66

ConvergeOne

JANUARY 8, 2019

With Avaya ENGAGE quickly approaching, we decided to check in with ConvergeOne thought leaders— who will be presenting at 28 sessions during the event —to get a sense of what we can expect. These are the primary themes that emerged.

Customer Experience 68

Customer Experience 68

ShepHyken

AUGUST 28, 2023

Sending cards for special occasions, milestones, or even reminders for appointments can show thoughtfulness and attention to detail. A well-thought-out client journey map can ensure that personalized notes are sent at the right moments. Greeting cards can be used strategically to strengthen business relationships.

Personalization 173

Personalization Customer Experience Journey mapping Marketing 173

Myra Golden Media

SEPTEMBER 17, 2021

We thought we’d be done with COVID by now. I was supposed to be boarding a plane tomorrow to deliver the opening keynote for a large event in D.C. Yet, here we are. It’s now virtual. A workshop I’m facilitating in Tulsa in a few weeks is now online. My son’s school reinstated mask mandates this week.

Customer Experience 328

Customer Experience 328

Jon Arnold

JULY 29, 2019

While the event was mostly consumer-focused, there were some enterprise-based sessions - including mine - and there certainly was food for thought both around collaboration and contact center. Had a lot of takeaways from last week’s Voice Summit 2019 in Newark, and here’s my latest.

Enterprise 50

Enterprise Contact Center 50

bold360 Blog

JUNE 9, 2020

We flipped CXNext 2020 from an in-person event to a virtual event in just 6 weeks, and we’re so proud of everyone whose amazing work made that possible! Technology is even more powerful than we thought. Insights from our virtual event. Finally, we asked each of the moderators for ideas on how to improve our virtual event.

Customer Experience 52

Customer Experience Technology Personalization Call Center 52

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Jon Arnold

JUNE 15, 2018

I've been to this event a few times, and there's a lot to like about how they run it, along with what NEC is doing in the collaboration marketplace. Will have more thoughts to share later, but the main takeaway is that NEC continues to build quality products, continues to innovate on all fronts, and continues to compete successfully.

Contact Center 40

Contact Center Enterprise Analytics Marketing 40

bold360 Blog

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. Here are five great reasons to attend virtual events: 1. Register here.

Wait times 52

Wait times Customer Experience Customer Service 52

ShepHyken

FEBRUARY 13, 2019

It can be something as simple as a thank you note or as elaborate as a customer appreciation event. Send a thoughtful gift: By a thoughtful gift, I mean one that is very personalized. It should be obvious that you put thought into it. A customer appreciation event: These can be fun yet also expensive.

Personalization 309

Personalization Customer Service 309

Taylor Reach Group

JUNE 27, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON.

Contact Center 48

Contact Center Customer Experience Enterprise Analytics 48

Guru

FEBRUARY 27, 2020

Events are one of the longest standing tactics that companies use to connect with current and prospective customers. Despite an increasingly digital world, most marketers still believe in-person events are the single most effective channel for achieving business goals.

Marketing 62

Marketing Personalization 62

ShepHyken

DECEMBER 30, 2020

As we close out the year, I thought I’d break from the traditional customer service and experience topics and get a little personal – maybe even a little motivational. They thought they would be out by Christmas. I’m very optimistic about the future. But the word very doesn’t mean I’m overly optimistic. There’s a difference.

Finance 363

Finance Customer Service Personalization Management 363

Jon Arnold

FEBRUARY 22, 2018

ITExpo is certainly a different vibe from next month's uber-event, Enterprise Connect , and I've been posting about that here as well. Not too many analysts make it to both events, so I'll be doing a similar recap about Enterprise Connect for BCStrategies later next month.

Enterprise 40

Enterprise 40

Beyond Philosophy

MAY 13, 2023

08:50 Colin shares a story about how 30 years ago as a middle manager he went to a 360-degree feedback event that fundamentally changed how he thought about himself. 12:51 Ryan talks about how he likes that unlike intelligence, EQ is something you can work on and improve, no matter what you were given naturally.

Management 195

Management Feedback Customer Service Customer Experience 195

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51