this-is-how-you-can-tell-youre-a-customer-service-professional 
CSM Magazine
MARCH 26, 2024
Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple. Can you tell me more about how this has impacted you?”
ShepHyken
AUGUST 31, 2021
Creating Consistent Exceptional Customer Experiences. They discuss how to create experiences that customers want to talk about. Top Takeaways: An Experience Maker is that person in an organization that wears the customer hat at all times. They think through every business problem from a customer’s perspective.
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ShepHyken
APRIL 9, 2021
Did you know 90% of Americans consider customer service as the key factor when deciding whether to do business with a company? Did you know 90% of Americans consider customer service as the key factor when deciding whether to do business with a company? Customer Service Telephone Skills to Master.
Beyond Philosophy
MARCH 19, 2020
We encourage clients to research their customers all the time. Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone. Some of the research told us what we expected to hear, but some of the revelations might surprise you. You All Want Growth.
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It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. Forecasting is no easy task.
ShepHyken
APRIL 16, 2021
He shares some tips on how to grow your client list despite a global health and economic crisis, such as the COVID-19 pandemic. At times, it almost feels like the economy has ground to a halt and, as a result, clients aren’t eager to invest in new services. It’s time to find ways to tell them why you’re a good investment. .
ShepHyken
NOVEMBER 10, 2020
Optimize Your Feedback Loop. Collecting, Responding and Reacting to Customer Feedback. They discuss strategies for collecting customer reviews and feedback and what to do with it after you collect it. Top Takeaways: First you have to get customer feedback. Next you must respond to it.
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