Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Meeting today’s high customer service expectations can be a challenge. What are the benefits of AI in customer service?

Customer Service 81

Customer Service Chatbots Healthcare Wait times 81

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. This applies to customers that use them out of the box, create foundation models from scratch, or fine-tune them. The following figure illustrates the topics we discuss.

Engineering 100

Engineering Accountability Construction APIs 100

AWS Machine Learning

APRIL 25, 2024

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. With enhanced understanding and more synthesized insights, organizations can make better informed strategic decisions, accelerate research, improve productivity, and increase their impact.

Metrics 94

Metrics Benchmark Government Calibration 94

Netomi

JULY 26, 2022

Along with this digitalization of financial services, the unbundling of services and a shift from working with one bank to using various apps and services for different financial needs is on the rise. This doesn’t mean that customer service becomes an afterthought – seven in 10 U.S.

Real estate 98

Real estate Banking Finance Customer advocacy 98

Eptica

JULY 8, 2020

Date: Wednesday, July 8, 2020 Author: Pauline Ashenden - Demand Generation Manager Why a consistent customer experience is so important (and how to deliver it). This delivers reassurance to customers, which is always been important but is now vital given the fast-changing nature of the current crisis.

Customer Experience 111

Customer Experience Brand ambassadors Banking Airlines 111

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Customer service chatbots don’t just benefit the end consumer. What is a chatbot.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

Eptica

MARCH 21, 2019

Author: Olivier Njamfa - CEO & Co-Founder Trust is central to any brand’s relationship with its customers. The study found that the key to creating trust is to simply to do what customers expect of you. The Eptica Digital Trust study aims to analyze just how successfully UK brands are achieving these fundamentals.

Multichannel 80

Multichannel Banking Self service Surveys 80

Eptica

NOVEMBER 1, 2017

Date: Wednesday, November 1, 2017 UK brands struggling with digital customer experience. But many companies – and even whole industry sectors - are struggling to cope with the sheer volume of customer contacts and queries. Published on: November 01, 2017.

Customer Experience 49

Customer Experience Multichannel Benchmark Advertising 49

CSM Magazine

MARCH 7, 2016

Despite its importance to consumers, email is falling behind social media when it comes to customer service, with UK brands answering just 38% of emailed questions, according to a new study. Social media cemented its position as the fastest channel for customer service.

Multichannel 40

Multichannel Entertainment Customer Service Banking 40