the-financial-imperative-of-best-in-class-service 
CSM Magazine
NOVEMBER 6, 2016
It’s around twenty years since businesses began to think seriously about customer service as a means of growing competitive advantage. The answer, of course, was great customer service. The answer, of course, was great customer service. What could they offer over and above their competitors? How could they steal market share?
CSM Magazine
SEPTEMBER 21, 2023
What are the best criteria to follow? In the helpdesk, service desk and ITSM software selection, no detail is trivial. Therefore, it is imperative to approach this undertaking with utmost diligence. Therefore, it is imperative to approach this undertaking with utmost diligence.
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Call Design
AUGUST 30, 2022
Intelligent automation can alleviate common challenges and bring greater quantifiable operational and financial benefits to contact centres by elevating pressures on service delivery and improving the bottom line. Intelligent automation empowers not only agents but the whole workplace environment. Improved Agent Productivity.
CSM Magazine
MAY 16, 2023
More businesses are recognising the value of outstanding customer service. For fintech companies in particular, quality Business to Business (B2B) customer support is crucial as it provides an opportunity for them to differentiate themselves from traditional bricks-and-mortar financial institutions.
Taylor Reach Group
OCTOBER 29, 2021
Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers. As a result, supervisors need to be trained in how to best lead a remote workforce.
Taylor Reach Group
FEBRUARY 27, 2021
TRG, an award-winning call and contact center customer experience and managed services consulting firm, will be providing a comprehensive assessment of the company’s current contact center processes and technology stack that supports their global contact center infrastructure. The Taylor Reach Group, Inc. About The Taylor Reach Group, Inc.
CSM Magazine
OCTOBER 25, 2022
As consumers demand greater services through digital channels, it’s time for organisations to turn their strategic attention towards a differentiated customer experience (CX). Best-in-class customer experiences have become essential to succeeding in the modern economy. Richard Farrell, CIO at Netcall explains.
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