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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

Does your organization have formal environmental policies and practices? Depending on the size of the outsourcers involved in your RFP bid, you may find varying levels of formality in their policies and practices. With this in mind, your RFP must address the topic of environmental stewardship.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses.

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Your Every Move is Being Watched. Why Aren’t You As Scared As I Am?

Beyond Philosophy

However, when it comes to privacy, we have very little of it these days. We discussed privacy, or rather our lack of it, on a recent podcast. The Psychology of Privacy. A couple of different theoretical frameworks surround the psychology of privacy. On some level, needing privacy is universal for people.

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The Ethical Considerations of Working with Call Center Outsourcing Companies

Global Response

Of course, some elements are non-negotiables, but many other elements can vary in terms of what’s fair for everyone involved. Outsourcing is a common business practice—but is it a good one? Some companies may wonder if working with an outsourcing company—especially in another country—is even ethical.

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5 Templates for Dealing With Terms of Service Issues

Nicereply

When it comes to Terms of Service, people tend to fall into one of two camps. Or, you agonize over every line before you even consider accepting any terms. Although a Deloitte study found that 91% of consumers don’t even read terms of service agreements, they’re still a lightning rod topic around the world. Second, be brief.

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How to Give Support to Vulnerable Customers: Essential Tips and Guide

CSM Magazine

Financial vulnerabilities : Those facing financial struggles or precarious living conditions may be more susceptible to fraud, scams, or high-pressure sales tactics. Financial vulnerabilities : Those facing financial struggles or precarious living conditions may be more susceptible to fraud, scams, or high-pressure sales tactics.

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Why You Should Always Read the Privacy Policies

CSM Magazine

With so much data being exchanged and collected by all sorts of companies while people are surfing the Web, the importance of Privacy Policies are becoming more evident to everyone. Let’s explain what Privacy Policies are encompassing and why it’s important to read these important documents. What is a Privacy Policy?