CSM Magazine

MARCH 30, 2020

According to a study conducted by Bloomberg, eight out of every ten businesses fail within the first 18 months. Your business could easily join that statistic if you are not proactive. The good news is that there are things you can do to forestall such misfortune. Have mentors to guide you in leadership strategy.

Finance 52

Finance Marketing Surveys Management 52

C3Centricity

APRIL 2, 2018

What’s your gut response to the title question about eliminating Market Research Departments? Yes, if it is the traditional market research department. Who better than market research to help in its analysis? This research is now a few years old and the world is changing fast. It depends?

Marketing 70

Marketing Metrics Customer centricity Best practices 70

CrazyCall

MAY 13, 2019

Accurately created and executed sales forecast can make your business grow, even in lousy market condition. More notably since according to Aberdeen research 43% of sales leader compensation can depend on the accuracy of their sales forecast. Let me outline the basics of sales forecast for you. How much profit can you expect?

Sales 89

Sales Marketing Inbound sales Metrics 89

Customer Guru

JUNE 29, 2018

It was a great discussion, Raj, and I received some very honest feedback about Omoto from you. So, thank you for that. To give you a very brief background about Raj, Raj has a deep passion for market research, which he was doing in his early days after graduating from BITS Pilani. Now I’ll let Raj add to this.

Healthcare 76

Healthcare Customer Experience Management Feedback 76

C3Centricity

MARCH 2, 2020

There are many reasons why projects fail and I’ve experienced many of them over my career! You see, his company made a basic mistake in their calculations. If we had followed the seven-step roadmap I am going to share with you now. Why projects fail. So why do so few succeed and so many fail?

Management 71

Management Consulting Consulting Marketing 71

Balto

AUGUST 3, 2022

You get out what you put in.” This is not just a maxim for everyday life, but a truth we’ve uncovered when researching corporate spending plans. Humans are here to stay: executives believe that voice and other human-led channels aren’t going anywhere in the next ten years. How do you invest in it? Share on Twitter.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Lumoa

JULY 10, 2018

As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. However, in many cases the organizational silos are not the only reason for not acting on customer feedback. Will it positively impact our market share? Not always, but often. Emotions influence it.

Customer Experience 121

Customer Experience Metrics Banking Feedback 121

aircall

MARCH 8, 2021

When you search “cold calling guide” on Google, you see 116,000,000 results. Another quick search and you will find industry leaders, such as Dmitri Akhrin, president at CRMDialer & IRIS CRM, explaining that “cold calling can be effective when done correctly. Why is cold calling important to your business? .

Scripts 62

Scripts Sales Personalization Marketing 62

ProProfs Blog

DECEMBER 27, 2018

As an online surveyor, you may want to improve your survey rate. Before we answer this question for you, let us look into the reasons why people participate in surveys: Your target audience responds when taking the survey affects something it cares for. You can even insert images and videos in your survey.

Surveys 74

Surveys Feedback Marketing Management 74

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. The market has become more competitive, and people are demanding more quality and compliance.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Hodusoft

SEPTEMBER 6, 2023

Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. As per HubSpot’s State of Marketing Report , more than 61 percent of respondents said that generating quality leads is one of their biggest challenges. You would call them warm leads.

Call Center 96

Call Center call center software Scripts Best practices 96

Integrity Solutions

SEPTEMBER 28, 2023

When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor. In This Post You Will Learn: What Does Customer Service Mean?

Customer Service 110

Customer Service Coaching Contact Center Banking 110

Hodusoft

JUNE 14, 2023

Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. When the prospect is right in front of you, then it’s easy to charm them with a warm smile, speak with them, look directly into their eyes, read their body language, and answer their questions.

Contact center software 52

Contact center software Contact Center CRM call center software 52

Lumoa

APRIL 24, 2018

Now that we’re on the same page, I could go deeper into our small research. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score? Nevertheless, you probably already know that the score is just a number. What matters is why the score is as it is.

Consulting 135

Consulting Consulting Metrics Feedback 135

Hodusoft

AUGUST 9, 2023

Drucker once said “Do what you do best. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). Just imagine you are a business owner who is considering outsourcing customer service. Outsource the rest.”

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

ChurnZero

MAY 13, 2022

How do you make product and Customer Success work better together? That’s why it’s helpful to have foundational frameworks to focus your thinking and strategy despite the revolving door of expertise. If you ask those two teams what they want to accomplish, they’re going to say the same thing. Bring your numbers.

Chief Customer Officer 98

Chief Customer Officer Finance Feedback Surveys 98

Infinity

SEPTEMBER 17, 2019

You can’t win them all. But you can lose less. But people won’t be throwing a dart at a map to choose where to go, it’s a major decision that they will research. It’s imperative that you put the breaks on them, so we have looked at what’s causing people to give one star reviews, and what you can do about it.

Automotive 40

Automotive Sales CRM Marketing 40

Connecting the Dots

APRIL 21, 2017

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Scott, Mary, thank you both for being here today! Scott Broetzmann : Thank you.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

CSM Magazine

JULY 21, 2022

You didn’t have to make a call or walk to your colleague’s desk to communicate anymore. All you needed to do was type some letters on your keyboard, put together a message and send it. The best thing is that you can communicate with more than one person through a single email. By Enhancing Collaborations.

Enterprise 59

Enterprise Technology Employee engagement Management 59

Amity

APRIL 24, 2017

Can you tell us about your responsibilities at Loopio? How did you get started in Customer Success, and how has your path led you to your current role? When we started Loopio, my Co-founder Matt and I were building the product, and our third Co-founder Jafar was selling and getting initial traction in the market.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Why Customer Retention Matters. Essentially, you are only spending money to lose more money. It’s actually retaining an existing one.

Customer retention 110

Customer retention Analytics Airlines Personalization 110

Lumoa

APRIL 3, 2018

How do you make important or day-to-day consumer decisions in your life? Whom would you consult if you were choosing a hairdresser's saloon or a new car to buy? That proves that referral marketing plays more and more important role in business strategy. The question is, how can you measure it?

Benchmark 134

Benchmark Feedback Best practices Metrics 134