ProProfs Blog

DECEMBER 6, 2021

This is what we’re going to discuss in this post – tools similar to Wufoo so that you can upgrade the way you build online forms, share them with your audience, and collect data. With that in mind, in this post, I’ll present some of the best Wufoo alternatives and will discuss each of these alternatives in further detail.

Surveys 78

Surveys Enterprise Feedback CRM 78

Lumoa

OCTOBER 5, 2022

You can invite as many people as you want to see your customers feedback, at no additional cost. Filter assigned feedback on the Impact Page. Lumoa has offered a way to close the loop with your customers by using the Events page for some time. The post Product News – September 2022 appeared first on Lumoa.

CRM 83

CRM Feedback Surveys 83

Nicereply

MAY 16, 2023

Using email templates for customer onboarding can help streamline the process and provide your clients with a consistent and positive experience. In this blog post, we’ll show you how to streamline your process with seven customer onboarding email templates. But don’t worry, we’ve got you covered.

Upselling 52

Upselling Feedback Best practices Personalization 52

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Surveys 78

Surveys Feedback Real estate Enterprise 78

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

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Surveys SaaS Feedback Advertising 125

Nicereply

OCTOBER 3, 2023

Engaging customers through feedback can make them feel valued and listened to, deepening the relationship and fostering a partnership. Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Why do businesses need specific software for customer satisfaction surveys?

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Surveys Customer centricity Analytics Feedback 52

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

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Feedback Surveys Benchmark Sales 124

ProProfs Blog

NOVEMBER 22, 2021

Student survey questions help school administrators to periodically collect feedback and suggestions from the students to improve student engagement. This can be simply done by frequently sending out student surveys. Why Student Surveys? What are Student Surveys Questions? Student Engagement Survey Questions.

Surveys 78

Surveys Feedback Education Transportation 78

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

Upselling 101

Upselling Surveys Analytics Customer retention 101

ProProfs Blog

JANUARY 28, 2021

Finding the right channels and tone to communicate with your customers will not only get you the feedback you’re seeking but will also open new doors between you – the product owner – and the people who are using your product. Testimonials vs Reviews vs Feedback: How They Work? Include Testimonial Questions in Surveys.

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Feedback Surveys Customer Support Sales 148

ProProfs Blog

FEBRUARY 21, 2019

After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey?

Surveys 111

Surveys Feedback Marketing Technology 111

Lumoa

SEPTEMBER 11, 2023

Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

CCNG

JULY 20, 2022

Caregiver Paid Time Off provides 10 business days paid time off for employees who need to care for an immediate family member in the event of a serious medical condition that results from an injury or illness. Based on the number of LinkedIn postings from existing employees, they are excited about these new work environment arrangements.

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CCNG Consulting Consulting Contact Center 195

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

ProProfs Blog

SEPTEMBER 17, 2021

The answer is simple: Ask them for feedback via website surveys. . Dive into this blog to explore 35 website survey questions along with their examples and tips and learn everything you should know about these surveys. . What are Website Surveys ? Benefits of Website Surveys. Let’s begin!

Surveys 78

Surveys Feedback Construction Marketing 78

Netomi

SEPTEMBER 4, 2021

In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including: . Customer satisfaction surveys defined . Are these surveys still relevant? . Types of surveys . Customer satisfaction survey templates and examples. What is a Customer Satisfaction Survey?

Surveys 52

Surveys Benchmark Best practices Feedback 52

delighted

DECEMBER 14, 2021

Here’s what you need to know about the customer lifecycle, its five stages, and why it matters – and why gathering feedback matters – in the big picture of improving your customer experience. We mentioned above that different events might occur at different stages of the customer lifecycle. What is the customer lifecycle?

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Surveys Feedback Customer retention Customer effort 99

ProProfs Blog

DECEMBER 14, 2021

At times, a simple yes or no could be sufficient when you need to survey customers, employees, or target audiences about their perceptions and opinions. However, when you are required to dig deeper into the respondent’s thoughts, you’ll need a different survey option. Such surveys make complex opinions simple to understand.

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Surveys Feedback Customer Support Employee engagement 78

Interaction Metrics

DECEMBER 13, 2023

Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. To solve this, here’s our guide to implementing a workplace diversity survey that will give you actionable results and lay the foundation for a successful DEI program.

Surveys 62

Surveys Benchmark Feedback Best practices 62

GetFeedback

DECEMBER 26, 2018

The most common way is by sending customer satisfaction (CSAT) surveys, which ask customers to rate their experiences and share open-ended feedback. A CSAT survey gives unhappy customers a convenient channel to voice their issues, and it gives the company an opportunity to regain that customer’s trust before it’s too late.

Surveys 114

Surveys Feedback Metrics Sales 114

ProProfs Blog

JANUARY 4, 2022

In addition to this, qualitative data can help you encourage discussions, monitor changes in customer behavior and attitudes, conduct meaningful interviews or surveys , and a lot more. . Qualitative data is usually gathered from surveys, interviews, observations, or focus groups. or “ What can we do to improve our future events? ”

Surveys 78

Surveys Feedback Personalization Education 78

Lumoa

SEPTEMBER 11, 2023

Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Totango

AUGUST 11, 2022

Social media posts. Customer satisfaction and feedback surveys. Elicit frequent feedback. Elicit Frequent Feedback. Customer feedback helps you verify that your customer success strategy is having the desired effect on your client relationships. Examples include: Search engine queries and ads. FAQ searches.

SaaS 105

SaaS Journey mapping B2B Feedback 105

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same. Let’s get started! So let’s automate part of this daily practice!

Scripts 98

Scripts Accountability Feedback Marketing 98

delighted

OCTOBER 21, 2021

Perhaps you’ve posted on LinkedIn about a project your team just wrapped up, and how proud you are to work with such a motivated and talented group of people? Use surveys to ask for employee feedback. Finally, close out your survey with a Thank you page. Or, ever donned a company-branded tee when running errands?

Surveys 91

Surveys Employee engagement Feedback Personalization 91

ProProfs Blog

JUNE 11, 2020

All these decisions are now made after they collect customer feedback and research every factor that might be responsible for the success or failure of the venture. The answer is pretty easy if you think about it, you see the feedback of others who used that product right there. before coming to a decision.

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Surveys Metrics Feedback Marketing 97

ProProfs Blog

JUNE 19, 2020

These customers tend to repeat their purchase and act as brand advocates at various events/situations. Net Promoter Score is primarily obtained through surveys. A typical NPS survey looks like this: The customer is asked to give a rating from a mark of 0 (not at all likely) to 10 ( extremely likely). How Is It Calculated?

Benchmark 117

Benchmark Surveys Feedback Entertainment 117

ProProfs Blog

APRIL 25, 2019

# Ask for Customer Feedback and Work Towards Implementing It. Make use of Net Promoter Score software to track customer trends and collect actionable feedback. The availability of survey tools has made it easier to access templates for net promoter scores and other customer metrics. Try Survey Maker Software for Free.

Customer retention 99

Customer retention Gamification Surveys Feedback 99

GetFeedback

MARCH 13, 2019

This post will cover the top ways you can turn NPS Detractors into Promoters and improve your company’s overall customer experience. Strong NPS survey design. The first part of building a successful NPS program involves making sure your online surveys are strong and built correctly. Focus on building a successful NPS program.

Real estate 74

Real estate Surveys CRM Feedback 74

Totango

FEBRUARY 23, 2022

It includes their pre-purchase, purchase, and post-purchase experiences. Flagging events that require action. You can find online templates to help you develop each of these map types. Use tools such as customer surveys and analysis of your customer data to help you flesh out customer personas. Describing your customers.

SaaS 110

SaaS Journey mapping Upselling Best practices 110

Toister Performance Solutions

JULY 25, 2019

This post looks at why customer follow-up is important, when you should follow-up, and how to remember to follow-up when you have a busy schedule like I do. Companies often gain far more customer feedback when they follow up after a service interaction. So I sent her my typical advice for situations like this: check your spam folder.

CRM 74

CRM Customer emotions Feedback Personalization 74

delighted

APRIL 21, 2020

Mobile app surveys can be essential for building a better app experience as well as promoting your app. The design and timing of your survey can make or break your feedback program. Not only will you get app-specific feedback, you’ll also hear from a broader portion of your user base. Net Promoter Score (NPS) question.

Best practices 52

Best practices Surveys Feedback Finance 52

SharpenCX

SEPTEMBER 22, 2021

The survey asks guests to rate six elements of their stay: accuracy of information, communication from the host, cleanliness, convenience of location, ease of check-in, and the overall value. . At these events, the company learns what customers think of their policies. Example #2: They include their customers in decision making.

Customer Experience 128

Customer Experience Self service Contact Center Call Center 128

AskNicely

JANUARY 17, 2017

Ensure you’re collecting NPS feedback on a regular basis – how else will you know how happy and loyal your customers are? Collecting feedback is a great start, but it also pays to think about when – what are the best points in your customers’ life cycles to collect feedback? 2) Plug things together.

Feedback 79

Feedback Surveys SaaS Marketing 79

ProProfs Blog

JUNE 25, 2021

These are popup surveys in action! Organizations worldwide are increasingly using popup surveys to collect real time feedback from their website visitors or target audience. So, what makes it different from a normal longform survey? Unlike a normal survey, popup surveys appear at a predetermined time on the website.

Surveys 78

Surveys Feedback Chatbots Customer Support 78

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same. Let’s get started! So let’s automate part of this daily practice!

Scripts 75

Scripts Accountability Feedback Marketing 75

ProProfs Blog

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

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Surveys Transportation Government Management 153