ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

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ProProfs Blog

NOVEMBER 15, 2021

What if I tell you that you could achieve the same by sending out business surveys questions while spending negligible time and money. . And this could be simply done by conducting business surveys. Collecting feedback via business surveys not only helps you advance your business, but also helps save a lot of time, money, and effort.

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Surveys Feedback Morale Customer effort 144

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. What is NPS? That’s all you need!

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Surveys Best practices Feedback Personalization 98

ProProfs Blog

MARCH 6, 2020

Which survey to use? Customer Satisfaction (CSAT) is a measure of how well a business is able to meet customer expectations with their service. This is often measured using CSAT surveys that are sent shortly after an interaction with the customer. . A Robust CSAT Survey Tool to Your Rescue. When to use it? Stay tuned!

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Customer centricity Surveys Analytics Sales 152

Fonolo

DECEMBER 9, 2021

GET YOUR FREE SCORECARD TEMPLATE. FACT: According to research from Statista , the majority of employees surveyed believed learning and development is important to career success (76% of Gen Z’s, 61% of Millennials, and 56% of Gen X’s). Ask each agent to have a self-assessment prepared for your meeting. . Average hold time.

Contact Center 81

Contact Center Schedule adherence Abandon rate Average Handle Time 81

GetFeedback

JUNE 13, 2019

Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys. By replacing open text forms with structured surveys, businesses can guide employees through a standardized input process and remove factors that may cause errors. How do GetFeedback Flow Templates work? Rapid Lead Qualification.

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Surveys Consulting Consulting Upselling 68

Totango

SEPTEMBER 13, 2022

A customer success playbook is a set of best practices, key performance indicators, workflows, templates, and monitoring tools designed to ensure that clients achieve desired outcomes from using your product at each stage of their customer journey. These serve as customer success playbook templates you can customize for specific scenarios.

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SaaS Upselling Best practices Customer retention 86

ProProfs Blog

JANUARY 7, 2021

This is exactly where product surveys come in and help you understand what users think of your product. This blog lists some top product survey questions that can help you get started. . What Are Product Surveys? Product surveys are tools used by organizations to learn what their users think of their products. .

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Surveys Marketing Feedback Advertising 88

ProProfs Blog

MARCH 26, 2021

Customer feedback is one of the easiest ways to understand customer satisfaction. Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on.

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Feedback Surveys Customer retention Metrics 78

JustCall

OCTOBER 17, 2023

This is why real-time feedback is critical for a brand that practices active listening and customer empathy. If your company is not using automated survey tools to understand customer sentiments, you may be missing out on crucial insights that can improve and elevate your brand. This is why real-time feedback is crucial.

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Surveys Feedback Metrics Construction 52

ProProfs Blog

JUNE 25, 2021

Qualtrics is one of the most sought after survey maker software in the market. Versatile features like interesting question types , survey scheduling option, survey reminders, and advanced analytics features are all that you need to create a basic survey in a hassle-free manner. In-Depth but Complex Survey Analysis.

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Surveys Enterprise Analytics Personalization 78

delighted

JANUARY 7, 2021

Why are surveys crucial for developing my customer journey map? Understanding the customer from an empathetic, bird’s eye view means having a deeper insight into their needs at every touchpoint so you can improve CX processes to meet their expectations. Using survey data to boost your customer journey map.

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Journey mapping Surveys Advertising Feedback 98

CSM Magazine

JANUARY 27, 2023

When a board comes together for a meeting, it is essential to ensure it is productive, efficient, and leads to the intended results because board committees have demanding workloads. These meetings require careful organization, high-level teamwork and cross-departmental collaboration. Even the need for frequent meetings is diminished.

Real estate 52

Real estate Government Healthcare Surveys 52

delighted

SEPTEMBER 13, 2019

Customizable survey templates make short work of getting insightful customer feedback. Some teams want to collect feedback from their customers, but don’t know what to ask, how to ask, and when/where to survey their customers. Customer survey templates take the guesswork out of deciding what to ask customers.

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Surveys Feedback Best practices Benchmark 45

Netomi

SEPTEMBER 4, 2021

In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including: . Customer satisfaction surveys defined . Are these surveys still relevant? . Types of surveys . Customer satisfaction survey templates and examples. What is a Customer Satisfaction Survey?

Surveys 52

Surveys Benchmark Best practices Feedback 52

ProProfs Blog

APRIL 17, 2020

The answer to these questions is – Asking Event Survey Questions! You can use the power of event surveys to know about attendees’ interests and expectations before the event and measure its success to know how much you were able to understand their expectations. Post Event Survey Questions. Mid Event Questions.

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Surveys SaaS Feedback Advertising 125

delighted

MARCH 23, 2021

Close the loop on customer feedback. When you understand customer sentiment and what they like/dislike, you can refine your approach and better meet their needs. There are plenty of customer survey templates to use when gathering feedback, but the most popular brand-loyalty metric is known as Net Promoter Score.

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Customer retention Feedback Surveys Benchmark 116

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Surveys 52

Surveys Education Transportation Customer effort 52

JustCall

OCTOBER 25, 2023

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. From traditional phone calls to online customer resolutions, brands have to manage multiple communication channels and meet customer expectations for each inquiry.

Surveys 52

Surveys Best practices Feedback Metrics 52

Comm100

JANUARY 9, 2018

However, knowing whether or not you are delivering service that meets their expectations can be difficult if you don’t reach out to them. That is why you need to consider ways of getting feedback from your customers through effective customer satisfaction surveys. 5 Top Benefits of Customer Satisfaction Surveys.

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Surveys Feedback Benchmark Banking 82

delighted

DECEMBER 14, 2021

Here’s what you need to know about the customer lifecycle, its five stages, and why it matters – and why gathering feedback matters – in the big picture of improving your customer experience. Does your product or service meet their needs? But there’s another way to get even more personal: ask for their customer feedback.

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Surveys Feedback Customer retention Customer effort 99

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 64

Feedback Analytics Surveys Customer Support 64

ProProfs Blog

OCTOBER 30, 2021

Apart from this, you can conduct regular user experience surveys to take the pulse of your software or website users. UX surveys are only as good as the questions you ask your participants. To help you navigate this, I bring a list of 10 user experience surveys questions you should never forget to ask. How to Conduct UX Surveys.

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Surveys Best practices Construction Analytics 139

delighted

APRIL 13, 2022

Surveys : Likely the easiest way to gather qualitative or quantitative data, surveys allow you to deliver your research questions to your audience quickly and easily gather data for analysis. Examples of quantitative survey questions. Let’s review some of the most common quantitative survey question types.

Surveys 78

Surveys Customer effort Feedback Metrics 78

ProProfs Blog

APRIL 21, 2020

You are reading this blog because you think feedback is important, don’t you? So you may know that unsatisfactory customer experiences are behind customer churn, but does getting your customers to answer lengthy feedback forms do any magic? The trick lies in asking the right customer satisfaction survey questions.

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Surveys Customer Support Feedback Advertising 120

Nicereply

NOVEMBER 16, 2023

28 examples of open-ended questions Questions for team meetings: What steps could enhance our meeting’s effectiveness? How does our meeting structure support or hinder our goals? What topics should be prioritized in our next meeting? How can we make our meetings more engaging and productive?

Feedback 59

Feedback Surveys Benchmark Customer centricity 59

ProProfs Blog

DECEMBER 14, 2020

That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses.

Surveys 78

Surveys Marketing Enterprise Feedback 78

ProProfs Blog

DECEMBER 14, 2020

That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses.

Surveys 78

Surveys Marketing Enterprise Feedback 78

delighted

AUGUST 16, 2021

In this post, we’ll explore the importance of actionable VoC feedback, common VoC methodologies, impactful VoC questions to ask your customer, and review how all of it can make a significant, positive impact on your business. – Voice of the Customer (VoC): Customer feedback for a future-proof business. Did you know?

Surveys 93

Surveys Feedback Journey mapping Customer Support 93

Interaction Metrics

DECEMBER 13, 2023

Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. To solve this, here’s our guide to implementing a workplace diversity survey that will give you actionable results and lay the foundation for a successful DEI program.

Surveys 62

Surveys Benchmark Feedback Best practices 62

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Surveys 45

Surveys Education Transportation Metrics 45

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 52

Feedback Analytics Surveys Customer Support 52

SharpenCX

NOVEMBER 10, 2021

How do you find new technology that meets the needs of your team and your customers? With ever-changing trends and the challenges to meet new customer expectations , you have to account for tons of factors. Do you get enough immediate feedback on your interactions to properly grow and develop? Ask your agents: .

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Cloud contact Contact Center Technology Accountability 128

ProProfs Blog

JANUARY 18, 2022

Even though there are endless ways to ask survey questions – rating scales have always been the most popular. So people will not get frustrated when they see your surveys. . Survey takers are typically asked to choose from multiple options scaled between two extremes such as Unsatisfied to Satisfied. Graphic Scale.

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Surveys Best practices Feedback Customer Service 142

Satrix Solutions

AUGUST 31, 2020

I genuinely enjoy being asked, partially because we have so many great examples , but more because it reveals an important mindset of the prospective buyer: they understand why feedback from relevant groups should always be considered when making important decisions. Actioning Customer and Employee Feedback.

Feedback 78

Feedback Employee engagement Coaching Best practices 78

ProProfs Blog

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

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Surveys Transportation Government Management 153

GetFeedback

AUGUST 14, 2019

But the fast-food chain could do the same thing and meet your expectations without issue, leading to a satisfied customer. . Invite them into the feedback loop by sharing the complaints and comments they hear from customers. Your expectations are what create your feeling of satisfaction. Of course not. See the example below.

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Metrics Journey mapping Surveys Feedback 109