Toister Performance Solutions

MARCH 30, 2023

Service Culture: a culture where employees act in service to customers. Training: helping employees build the knowledge, skills, and abilities to do their jobs. Put them all together: Service culture training is a process for helping employees know how to act in service to customers. What if you don't have a template?

Construction 87

Construction Best practices Personalization Customer Service 87

ClearAction

FEBRUARY 13, 2023

The closer you get to this ratio, the more magnetic your brand becomes for customers, employees, and investors. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

Toister Performance Solutions

JUNE 25, 2020

A new client is headquartered in Seattle, but they have employees all over the west coast and as far east as Denver. They used the step-by-step instructions from The Service Culture Handbook to guide them. Many companies don't have the option to bring employees together right now. Send out your one-question survey.

Advertising 83

Advertising Surveys Personalization Customer Experience 83

ProProfs Blog

JUNE 30, 2020

And while we try to set realistic goals, many employees still fail to deliver the best service experience. This is exactly what Jeff delves into and gives a surprising take on why employees aren’t delivering the best service to your customers. The Service Culture Handbook. The Customer Success Professional’s Handbook.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Toister Performance Solutions

AUGUST 8, 2019

A culture so powerful that your employees always seem to do the right thing. When I wrote The Service Culture Handbook , I explored how top companies and teams developed service cultures. Leaders who get their employees obsessed with service stayed focused and consistent over a long period of time. Are you interested?

Customer Service 72

Customer Service Employee engagement Advertising Contact Center 72

Kayako

JANUARY 24, 2018

Being brilliant at the basics and delivering better and more consistent outcomes for customers and employees seems like a great option and one that, I hope, we see more of.”. Jeff Toister is the bestselling author of The Service Culture Handbook. “AI will serve both customers and employees. adrianswinscoe.

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83

Comm100

NOVEMBER 5, 2020

It is an agent-facing tool that helps team members quickly answer specific questions about how a product works, a return policy, ongoing promotion, or–on a more personal note– information about employee benefits like health care and PTO (paid time off). Internal knowledge bases work a lot like external knowledge bases.

Metrics 52

Metrics Customer Service Scripts Surveys 52