TechSee

MAY 18, 2023

Companies across all industries are searching for innovative ways to streamline operations and enhance the customer experience. In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). That answer is down to a few key reasons.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

TechSee

DECEMBER 4, 2018

As a leading provider of intelligent visual engagement, TechSee is at the forefront of the digital CX transformation. With over 400 million customers, Vodafone is the 4th largest global mobile operator, and the 9 th largest telecom by total revenue: US $64.5 TechSee-Vodafone partnership. M annually. The Results.

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Telecommunications Self service Technical Support Call Center 95

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. The churn rate is calculated by dividing the number of customers lost by the total number of customers. Customer churn formula.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

TechSee

SEPTEMBER 29, 2020

It uses data-based projections, brainstorming, and common sense to preempt customers’ next questions by thinking laterally and anticipating future problems the customer is likely to experience. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.

Call Center 196

Call Center Self service Gamification Contact Center 196

TechSee

NOVEMBER 16, 2020

When contact center agents and field technicians are able to collaborate as a team , not only do problems get solved more quickly and efficiently, but customers benefit from a more efficient and effortless service experience. The post 6 Habits of Organizations with Successful Remote Support appeared first on TechSee.

Self service 109

Self service Best practices Contact Center Technical Support 109

TechSee

MAY 1, 2018

86% of utilities already use AI in customer engagement applications, call center service and support, or digital marketing platforms, far exceeding AI use in other areas of operation. AI transforming the CX for utility customers appeared first on Techsee. Virtual Assistants for Smart Home Products.

Analytics 132

Analytics Call Center Chatbots Customer Support 132

TechSee

JANUARY 18, 2021

And that’s just one of our goals at TechSee (hopefully also stopping you from tearing your hair out). . TechSee has been out there since 2015 and fully engaged ever since, motivated to drive change. TechSee’s Delivery Team: Bound for excellence, motivated for success. And we’re totally up for the challenge.

Contact Center 109

Contact Center Chatbots Metrics Management 109