Beyond Philosophy

MAY 20, 2015

For several years, up through its purchase by Oracle in 2012, RightNow Technologies commissioned a study (conducted by Harris Interactive), where they stated that great customer service (which they labeled as experience) influences downstream purchasing decisions – at least in online retail. and nine other countries.

Airlines 400

Airlines Wait times Self service Enterprise 400

airespring

OCTOBER 2, 2018

As with every new technology, we must do a bit of work to make quick sense of the changes if we want to keep up. So, get familiar with some of the names for new technologies and they will start to make more sense. 3GPP sets the standards, or Releases for all mobile wireless worldwide. 5G is a millimeter waves (MMW) technology.

Wireless 48

Wireless Technology Telecommunications Engineering 48

airespring

OCTOBER 2, 2018

As with every new technology, we must do a bit of work to make quick sense of the changes if we want to keep up. So, dive in with me and get familiar with a bit of background, and way to make sense of the new technologies and understand their names. 3GPP sets the standards, or Releases for all mobile wireless worldwide.

Wireless 48

Wireless Technology Telecommunications Engineering 48

Inbenta

DECEMBER 21, 2023

The White House’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence , released on October 30, 2023, signalled a new regulatory regime for the fast-growing field of AI. This could include the creation of new government institutions to oversee the technology and the companies that use it.

Government 52

Government Finance Healthcare Accountability 52

ChurnZero

NOVEMBER 30, 2023

Yet when OpenAI, the company behind ChatGPT, released its large language model (LLM) to the public, the tone changed. Suddenly, the rise of AI seemed to be more science than fiction, leading to a vigorous debate as to whether or not technology will replace human labor. The argument that AI will replace customer success.

Management 52

Management Chief Customer Officer Government Healthcare 52

Taylor Reach Group

FEBRUARY 26, 2019

The process of implementing any new technology in your Contact Center can often be daunting. What is the best process for establishing which technologies are best aligned with your organizational goals and needs? You have determined you wish to source new technology, now what? What will this technology allow us to do?

Best practices 85

Best practices Contact Center Technology Consulting 85

Fonolo

JULY 7, 2020

Business professionals, take note! There is something reassuring about speaking to an expert on the line, and that reassurance can’t be replaced by an FAQ or press release. This may involve revisiting your call center’s operational structure or adapting new technology channels that can streamline the process.

Call Center 112

Call Center Healthcare Management Technology 112

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. USD) to lower barriers to entry. the rate of 35-54s.

Entertainment 69

Entertainment Education Technology Marketing 69

Vistio

SEPTEMBER 20, 2021

And we’re really focused on mid-market and helping clients at an advisory level really understand the interconnectedness of the decisions they make and the tradeoffs around all of the vendors available in the market, which there are many, and the technologies are all really good. And how do we use technology to enable that?

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

Fonolo

OCTOBER 29, 2019

It’s hard to get clear, objective data about the overall state of self-service technology. In addition, you always have to account for bias in that reporting: Vendors are going to highlight the data that makes their technology look good. Data released last week allows us to do just that. It’s planned for release in mid November.

Self service 80

Self service Call Center Interactive Voice Response Chatbots 80

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide.

Self service 102

Self service APIs Transportation Contact Center 102

AWS Machine Learning

DECEMBER 8, 2022

This competition released the xBD dataset , one of the largest and highest-quality publicly available datasets of high-resolution satellite imagery annotated with building location and damage scores (classes) before and after natural disasters. Note that we did resize all the input images from 1024 to 512 pixels. Model deployment.

Government 72

Government Technology 72

AWS Machine Learning

JANUARY 16, 2024

ASR technology finds utility in transcription services, voice assistants, and enhancing accessibility for individuals with hearing impairments. They can include model parameters, configuration files, pre-processing components, as well as metadata, such as version details, authorship, and any notes related to its performance.

Scripts 101

Scripts Metrics Best practices Accountability 101

TechSee

MARCH 5, 2020

Agents must also spend time on After Call Work (ACW), which includes tasks such as logging the call’s purpose and outcome, writing notes on actions taken, scheduling follow-up activities and updating the company’s internal knowledge base. The Visual Solution. Collaboration is key.

Call Center 145

Call Center Average Handle Time Contact Center Metrics 145

Certified Languages International

JANUARY 3, 2021

In fact, many got through the worst of the health emergency by relying on technology to connect with others and to take care of basics like ordering food, staying in touch with family, and even consulting with a physician. Looking back at 2020, we have all come a long way as we adapted to life during a global pandemic. Shift your mindset.

Education 91

Education Technology Consulting Consulting 91

AWS Machine Learning

JUNE 28, 2022

Lastly, the technology we have developed to create the new male NTTS voices can also be used for Brand Voices. In the following scenario, we generate audio samples for an IVR system (“For English, please press one”): Thanks to this release, you can now expand the use case to deliver a consistent audio experience in different languages.

Interactive Voice Response 67

Interactive Voice Response Engineering Education Contact Center 67

Certified Languages International

SEPTEMBER 21, 2020

Describing the complicated steps to connect an interpreter using Zoom at Zuckerberg San Francisco General Hospital, Dr. Elaine Khoong notes in The Verge, “You can navigate it, especially if you’re somebody who’s done a ton of Zoom, but it’s not easy to navigate, especially in the middle of a visit.” We make 3-way video calls easy.

Healthcare 98

Healthcare Technology Personalization 98

Fonolo

OCTOBER 29, 2019

It’s hard to get clear, objective data about the overall state of self-service technology. In addition, you always have to account for bias in that reporting: Vendors are going to highlight the data that makes their technology look good. Data released last week allows us to do just that. It’s planned for release in mid November.

Self service 52

Self service Call Center Interactive Voice Response Chatbots 52

ClientSuccess

AUGUST 21, 2019

In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity. Here, you can upload release notes, training guides, and more that customers can access on their own time.

SaaS 45

SaaS Best practices Accountability Personalization 45

AWS Machine Learning

DECEMBER 5, 2023

Large language model (LLM) training has become increasingly popular over the last year with the release of several publicly available models such as Llama2, Falcon, and StarCoder. Note that there are variants of sharded data parallelism where only the optimizer states and gradients are sharded, but not the model parameters.

Benchmark 83

Benchmark Engineering Scripts Metrics 83

EPIC Connections

DECEMBER 20, 2018

But, as we all know, adding new technology starts with a thorough search, careful selection and effective implementation of the chosen technology. To lay the groundwork for a data driven decision, you must identify the business and technology requirements. On-Premise : The technology is physically located on-site.

Contact Center 28

Contact Center Technology Interactive Voice Response Self service 28

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. One of these new notions is the foundation model (FM).

Engineering 102

Engineering Accountability Construction APIs 102

pindrop

NOVEMBER 19, 2020

These data points like accounts, calls, behaviors, devices, time, transactions, and phone numbers, as noted above, traditionally live in formats that make the discovery, modeling, and otherwise analysis of relationships simultaneously more complex and less useful. . What is Pindrop® Protect With Trace Technology?

Contact Center 98

Contact Center Analytics Interactive Voice Response Engineering 98

AWS Machine Learning

OCTOBER 27, 2022

Note that in this post, we use the terms GPU and accelerator interchangeably. Note that the scale is 100% per vCPU or GPU, so the utilization rate for an instance with 4 vCPUs/GPUs could be as high as 400%. With the release of heterogeneous clusters, we introduced the new sagemaker.instance_group.InstanceGroup class.

Scripts 69

Scripts Benchmark Metrics Transportation 69

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 Cost-Effective Solutions “Technology makes things faster and more cost-effective.” percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. Limits on the usage and release of health records. It is important to note that the PHI includes both electronic and physical records.

Contact center software 52

Contact center software Contact Center Healthcare Accountability 52

AWS Machine Learning

FEBRUARY 16, 2024

Code Llama Code Llama is a model released by Meta that is built on top of Llama 2. Note that by default, accept_eula is set to False. He holds PhD and MS degrees in Electrical Engineering from the University of Texas at Austin and an MS in Computer Science from Georgia Institute of Technology.

Engineering 109

Engineering Technology Management 109

AWS Machine Learning

DECEMBER 14, 2023

Solution overview Empowering customers to construct their own RAG-based AI assistant for prompt design on AWS is a testament to the versatility of modern technology. She specializes in serverless and machine learning solutions in her current role, and has a background in natural language processing technologies. Stable Diffusion XL 1.0

Entertainment 93

Entertainment Construction APIs Engineering 93

LiveVox

JULY 10, 2018

For 15+ years, LiveVox has been a leading provider of enterprise cloud contact center solutions and noted for being at the forefront of risk mitigation capabilities. With each platform release, we have been striving to provide cutting-edge technologies spanning Blended Inbound, Multichannel, Self Service, Agent.

Multichannel 40

Multichannel contact center solutions Cloud contact Self service 40

SmartAction

NOVEMBER 7, 2018

In the contact center, it isn’t often that a new category of technology emerges. Just over a year ago, Gartner was the first to categorize these solutions as Virtual Customer Assistants , releasing a Market Guide to shortlist the leaders and a product category on Gartner Peer Insights to share Gartner-vetted reviews about these leaders.

Self service 78

Self service Virtual Agent Contact Center Customer Support 78

AWS Machine Learning

NOVEMBER 15, 2023

The steps to implement the solution (as noted in the workflow diagram) are as follows: Create a notebook instance and specify the following: For Notebook instance type , choose ml.t3.medium. Note that you should create a minimally scoped execution role and policy in production. For Elastic Inference , choose none.

Scripts 86

Scripts Best practices Accountability Engineering 86

Quadient

JUNE 1, 2022

A Personal Note from Quadient's Sr. Their release is the culmination of hundreds of hours of intense product scrutiny designed to highlight the strengths and challenges of solution offerings. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Management 52

Management Telecommunications Marketing Technology 52

AWS Machine Learning

DECEMBER 5, 2023

Speed is of the essence, and adoption of LLM technologies can make or break a business’s competitive advantage. In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs.

Enterprise 95

Enterprise Engineering Technology Finance 95

VirtualPBX

DECEMBER 15, 2020

Note that not all two-factor authentication methods are equally secure. It’s worth pointing out, though, that as the technology develops, the time to crack complex passwords will decrease. Emojis can also be part of your password and the password manager company Myki has even released an emoji-only password generator.

Engineering 98

Engineering Accountability Management Technology 98

VirtualPBX

OCTOBER 1, 2020

These two codecs are a great example of how wideband and narrowband codecs function, and they demonstrate development of this technology over a period of several decades. 711 to note are these two points: It uses an 8 kHz sampling frequency, using 8 bits per sample. 722 was released as a wideband codec. Every time G.711

voip 98

voip Technology Management 98

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 88

Healthcare Government Engineering APIs 88

Fonolo

FEBRUARY 20, 2019

As Ashley McCown, president of PR firm Solomon McCown & Company, notes , “The longer the public has to wait for a response from a company or individual after a crisis, the harder it is to convince it that you’re taking the issue seriously.”. It lets them release the stress that builds up in from these interactions.

Call Center 89

Call Center Management Contact Center Gamification 89