data-security Technology Related Topics 
Fonolo
OCTOBER 20, 2022
The great migration of contact centers transitioning from on-site to hybrid work environments isn’t slowing down–and an air-tight call center security strategy has never mattered more. Keeping your company’s data secure is essential, but it can seem like an overwhelming task. Let’s start at the beginning.
VirtualPBX
SEPTEMBER 8, 2023
In today’s digital age, businesses are more reliant than ever on technology to streamline operations and communicate with customers. However, this convenience comes with a significant responsibility: safeguarding sensitive customer data. Failing to protect this data can erode trust and damage your reputation.
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AWS Machine Learning
FEBRUARY 1, 2024
Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared.
Select VoiceCom Blog
OCTOBER 3, 2022
In case you didn’t know, data is now the world’s most valuable asset , surpassing oil. While there are multiple data types, one that companies can leverage is customer data. While there are multiple data types, one that companies can leverage is customer data. What is Customer Data?
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands. Providing data-driven coaching in live calls.
City Communications
MARCH 4, 2024
CIOs often look for specific qualities and outcomes when working with a technology agent. Here are the top five things that we heard from some of the CIOs we work with: Cost Savings : CIOs want an agent who can negotiate favorable pricing and terms, helping the organization save money on voice and data telecom services and equipment.
Spearline
JUNE 2, 2022
And, more specifically, what are the contact center technology trends for 2022? Tech is more important than ever The first trend to note is that technology, in general, is looking more important than ever to contact centers. Backing up this technology trend further, is CCW’s 2022 market study on the State of Contact Center Technology.
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands. Providing data-driven coaching in live calls.
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