artificial-intelligence Technology Related Topics 
ShepHyken
JANUARY 22, 2024
Top Takeaways: Staying ahead of industry trends involves embracing technology. Artificial intelligence (AI) plays a critical role in analyzing and improving customer service. Balancing technological innovation with the human touch ensures that customer needs are effectively met across various scenarios.
Callminer
SEPTEMBER 29, 2022
Artificial intelligence is a powerful tool for understanding and improving customer experiences. Read on to learn our suggested methods for incorporating this technology into your contact center.
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Fonolo
JANUARY 17, 2023
If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. To understand how artificial intelligence can impact CX, it’s helpful to break down the elements of a positive customer experience from a customer’s point of view.
Beyond Philosophy
JULY 18, 2020
Business leaders of today have to understand the technology of tomorrow. He believes that the future of Customer Experience management and the way to foster customer-driven growth is AI, and here’s why: AI is machine intelligence driven by algorithms. The Big Mistake People Make with AI. The goal is to mimic the human mind.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. How artificial intelligence can improve your organization's KPIs through machine learning. Join Tony Medrano, CEO of RapportBoost.ai Join Tony Medrano, CEO of RapportBoost.ai
Fonolo
JANUARY 12, 2023
The same holds when considering how artificial intelligence is changing the contact center. . Again: these tools employ automation and at least a bit of artificial intelligence. . Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. .
Abby Connect
FEBRUARY 26, 2024
But that doesn’t mean we don’t use smart technology to make your and your caller’s experiences even better. Abby Intelligence is our smart technology feature set, comprised of Abby Human Intelligence (A.H.I) and Abby Artificial Intelligence (A.A.I.) Our service is fundamentally human. working together.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. How these emerging technologies can improve engagement, reduce churn.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. Your Contact Center is the most customer focused area in your organization. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! Embrace automation, collaborate with new technology, and watch how you thrive! How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line.
Advertiser: ZoomInfo
On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
By the end of this webinar, you will know: How to overcome roadblocks to implementing artificial intelligence. What the top trends are, the best practices, and real-world use-cases in using these new technologies. How to form a clear strategy to succeed in using AI. February 26th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
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