technology-is-an-enabler-not-disruptor 
C3Centricity
SEPTEMBER 24, 2017
I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. Technology is an enabler; it’s customer-centricity that is the disruptor today.
C3Centricity
DECEMBER 20, 2021
Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation.
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CSM Magazine
MARCH 8, 2024
Endless AI possibilities for Customer Service – but caution remains From AI-driven avatars enhancing store and check-in experiences to AI-powered translation technology enabling multilingual customer support, the possibilities are endless. As CX professionals, we must also embrace a culture of continuous improvement.
Peter Lavers
FEBRUARY 21, 2019
It presented a huge opportunity to learn about emerging technologies, get one-on-one advice from experts, and hear about the successes and challenges faced by global business leaders and industry disruptors. This conference was as much about people as it was about technology! here are the top 10: #AI - Artificial Intelligence.
TechSee
DECEMBER 17, 2019
Price comparison websites and deal-related search engines enable customers to shop around for better prices and service packages. The customer service game has changed for energy, gas and water companies. Fred Johnson Sr. has been a Monolith Electric customer for 53 years. Besides, who has time to research alternate options? Fred Johnson Jr.
Beyond Philosophy
OCTOBER 25, 2019
The Airbnb story starts, as many things do, with technology. Businesses tend to take longer to adapt to technology than consumers, Dr. Michelli says. In this case, technology has provided a disruptor gap in the hotel business by changing customer behavior. The latest thing I am into is Airbnb.
Up Your Service
APRIL 1, 2018
This presentation will give you an insight into each of these Six Disruptors, and will point you towards the skills and the culture you must build to succeed with your customers, your company, and in your career. These Six Disruptors are not coming in a nice sequence that you can surf one at a time. Consider the situation in retail.
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