task-manager 
Pipkins
JULY 22, 2019
These deviation reports allow managers to quickly assess where workers need to be reassigned – outbound to inbound calls if the call volume increases or assign other tasks for workers handling inbound calls if the call volume plummets. It was large – but so was all the other animals Hercules was tasked to kill or capture.
Aspect
DECEMBER 6, 2019
But there are some ways to get some time back, especially when it comes to scheduling , forecasting and real -time workforce management. . Check out our latest infographic to see the 5 time-intensive tasks your WFM software should be doing for you. . It’s frustrating. Now is the time to work smarter, not harder.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
JUNE 5, 2023
A robust task management platform is your solution and this is where Asana Task Manager enters into the picture. Asana Task Manager is an excellent platform that helps streamline workflows and keep tasks organized in one place. Are you one and do you want to make your life (work) easier?
Beyond Philosophy
DECEMBER 2, 2023
AI presents opportunities to shift some routine tasks from human employees to virtual ones. However, shifting of tasks should mean reducing head count. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. Moreover, we should be realistic about the power of AI.
Advertiser: ZoomInfo
of companies achieved a score indicating maturity in data management practices in the space.". Check out this latest report to gain insight into best practices (and benefits) for B2B data management including how: Automating tasks and improving data quality would increase sales staff satisfaction and productivity.
ShepHyken
SEPTEMBER 3, 2021
This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. What is a CX management platform? CX management software is an AI-driven, cloud-based platform that optimizes technical operations related to customer service. .
ShepHyken
MAY 21, 2021
Content Manager at TextMagic , a cost-effective, efficient, and secure way to communicate. Managing your customer service team in a way that enables employees to focus on their tasks, work effectively with their colleagues and maintain a healthy work-life balance requires the right tools and approach. . Team Apps and IM .
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Advertisement
Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Advertiser: ZoomInfo
It's no secret that hiring for a senior management position is a tough task for recruiters, and remaining open to changes and seeking better ways to source candidates is critical. That is why building a strong framework for executive hiring that maximizes efficiencies while minimizing cost and time to hire is important.
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
Setting aside the large costs involved in high rates of employee turnover that can result from lack of employee satisfaction and engagement, the positive results of good Workforce Engagement Management include increased performance and productivity as well as enhanced customer satisfaction and loyalty. What is Workforce Engagement Management?
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
69 
Let's personalize your content