Talkdesk

MARCH 16, 2021

Talkdesk and one of our customers, Upside Business Travel , have developed ways to support the small businesses most impacted, both with PPP loan distribution and forgiveness. Talkdesk gives Upside flexibility and scalability. This scalability and flexibility came in handy shortly after Upside implemented Talkdesk in February of 2020.

Banking 121

Banking Government Wait times Contact Center 121

Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Talkdesk CX Cloud™ is the market-leading, secure client banking solution designed to integrate every client engagement across channels and lines of business.

Banking 126

Banking Real estate Government Contact Center 126

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Cloud contact 68

Cloud contact Contact Center CRM Enterprise 68

Talkdesk

JANUARY 2, 2020

Talkdesk is again featured prominently in a report from Gartner, the world’s leading research and advisory company. “Talkdesk is purpose-built on a modern, cloud-native architecture. Talkdesk has an overall peer rating of 4.6 (out “The entire process by which we began our work with Talkdesk has been excellent.

Customer Service 66

Customer Service Multichannel Self service Contact Center 66

Talkdesk

APRIL 18, 2019

My search this time started on customer review sites to identify the leaders (by ratings and number of reviews). Then I read customer reviews, specifically the pros and cons of each solution. Reviews: 373 Gartner Peer Insights (North America). Reviews: 83 Gartner Peer Insights (Western Europe). Reviews: 319.

Cloud contact 13

Cloud contact Enterprise Contact Center Marketing 13

Talkdesk

JUNE 24, 2020

However, research from Harvard Business Review suggests that “the employees with the longest tenures in your company are also the least likely to be engaged.”. The post Boost productivity and reduce turnover for your contact center agents appeared first on Talkdesk.

Contact Center 119

Contact Center Morale Customer Service 119

Talkdesk

DECEMBER 18, 2020

Talkdesk analyzed contact volume from a representative group of our retail customers over the “Cyber Five” holiday shopping weekend (Thanksgiving through Cyber Monday) and found a 48% total increase year-over-year: Why so many returns this year? Salesforce also forecasts a 30% increase in service demand for the 2020 holiday season.

Personalization 106

Personalization Sales Customer Care Surveys 106

UJET

FEBRUARY 26, 2021

Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% 99% rate UJET with 4-or-5 stars (out of 5). *97% 97% satisfaction rate for Ease of Use. *97%

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

UJET

FEBRUARY 26, 2021

Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% 99% rate UJET with 4-or-5 stars (out of 5). *97% 97% satisfaction rate for Ease of Use. *97%

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

Talkdesk

MARCH 3, 2020

A recent article in Harvard Business Review, “ What’s Your Company’s Emergency Remote-Work Plan? ”, highlights the importance of business flexibility in times of crisis, noting the increase in remote working, establishing communications protocols and identifying technology needs as steps to respond to potential disruption. Want to learn more?

Contact Center 98

Contact Center Cloud contact Enterprise Technology 98

Talkdesk

JANUARY 7, 2019

It was a busy year for Talkdesk, who was Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market. Talkdesk also Raised $100 Million to Power the Contact Center of the Future , which is being used to accelerate enterprise platform innovation and global expansion.

Contact center software 45

Contact center software Cloud contact Contact Center Enterprise 45

Talkdesk

JUNE 8, 2020

Harvard Business Review found that 20% of staff turnover takes place within the first 45 days after joining a company. The post Onboarding contact center agents: A first impression that really counts appeared first on Talkdesk.

Contact Center 85

Contact Center Technology 85

Fonolo

OCTOBER 4, 2017

When I reviewed the event ( Avaya Did Good with their Spotlight Moment This Week ) I said “they made good use of a unique moment in their history…” and came away cautiously optimistic. Talkdesk is making strong gains. ” Avaya Making Good Progress During the Bankruptcy. In February, Avaya put on a great conference in Vegas.

Marketing 173

Marketing Call Center APIs Benchmark 173

UJET

FEBRUARY 26, 2021

Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% 99% rate UJET with 4-or-5 stars (out of 5). *97% 97% satisfaction rate for Ease of Use. *97%

Contact Center 56

Contact Center Cloud contact Customer Service Customer Experience 56

Talkdesk

AUGUST 11, 2017

GetApp just released their Call Center Category Leaders for Q3 2017 , and Talkdesk is among the leaders once again. These rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. star rating out of 5.

Call Center 40

Call Center Contact center software call center software Contact Center 40

Talkdesk

FEBRUARY 21, 2017

Independent business tool analyst GetApp just released their Call Center Leaders report for Q1 2017 and the results show Talkdesk rapidly climbing to the top of the industry. Talkdesk stands alone at the top of the security category, achieving a perfect 20/20 rating. Read all of Talkdesk’s reviews on GetApp to get more information.

Call Center 40

Call Center call center software call center solutions Customer Experience 40

Talkdesk

SEPTEMBER 13, 2018

Talkdesk, a leading provider of contact center solutions, has been named a “Hot Vendor” in the Intelligent Contact Center 2018 report by Aragon Research, Inc. Each year, Aragon Research reviews new trends occurring across multiple markets and identifies those vendors who are disrupting traditional models and strategies.

Contact Center 40

Contact Center contact center solutions Enterprise Sales 40

Talkdesk

APRIL 17, 2019

A study shared by Harvard Business Review revealed that “Poorly planned and stressful vacations eliminate the benefits of time away.” The same study cited in the Harvard Business Review found that planning a vacation early results in less stress. Discover the perfect place to stay by using Talkdesk customer Trivago.

Transportation 44

Transportation Call Center 44

Talkdesk

JANUARY 31, 2018

When Talkdesk puts together our long-term feature roadmap, we put a lot of thought into where contact center executives want to go in the future and build a product that will give them the tools they need to execute on their vision. That’s why Talkdesk allows customers to record calls. No one wants to do that. Voice Analytics.

Contact Center 56

Contact Center Customer Experience Surveys Analytics 56

Talkdesk

OCTOBER 12, 2017

One of the most satisfying things about an innovative product like Talkdesk is that other innovative companies use our contact center platform and we get to watch them grow. Luckily, Talkdesk is built specifically for that purpose. Talkdesk is a company that has had success at scale, a perfect option for a company with plans to grow.

Contact Center 40

Contact Center Contact center software Engineering Analytics 40

Talkdesk

OCTOBER 2, 2017

When Talkdesk launched AppConnect earlier this year, the goal was simple: give customers a an easy opportunity to try new solutions in their contact center. Talkdesk and TalkIQ are teaming up to offer you an extended 45-day free trial of premium features and promotional discounted price (up to 50% discount, based on volume)!

Contact Center 40

Contact Center Coaching Accountability Analytics 40

Talkdesk

AUGUST 10, 2017

Talkdesk’s goal is to equip those agents with the right tools to make those interactions as beneficial as possible. Once inside a call, agents can utilize Callbar , the fastest, most flexible way to handle Talkdesk calls. Another way that Talkdesk helps agents is by giving them access to real-time metrics about their conversations.

Contact Center 40

Contact Center Metrics CRM Feedback 40

Talkdesk

JANUARY 6, 2021

President and CEO of Jefferson Health (Philadelphia) told Becker Hospital Review that, “this is healthcare’s Amazon moment. The post 5 stages to launch next-gen CX for the post-pandemic healthcare consumer appeared first on Talkdesk. Stephen Klasko, MD.

Healthcare 71

Healthcare Cloud contact Contact Center Call Center 71

Talkdesk

NOVEMBER 7, 2017

Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring. To learn more about Vivino’s experience with Talkdesk, watch their video case study.

Contact Center 0

Contact Center Analytics Customer Support Personalization 0

Talkdesk

FEBRUARY 13, 2020

From a recent study in Harvard Business Review , “The cost of a do-it-yourself transaction is measured in pennies, while the average cost of a live service interaction (phone, e-mail, or webchat) is more than $7 for a B2C company and more than $13 for a B2B company.”

Virtual Agent 54

Virtual Agent Customer Experience B2C Self service 54

Talkdesk

FEBRUARY 15, 2017

As part of our February 2017 product release, we’re thrilled to announce that Callbar can now provide computer telephony integration (CTI) with any integration available in Talkdesk! Callbar CTI can now be integrated with any Talkdesk integration that supports syncing contacts. Read on to learn more about this exciting release.

Call Logging 40

Call Logging CRM call center software Call Center 40

Talkdesk

NOVEMBER 7, 2017

Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring. To learn more about Vivino’s experience with Talkdesk, watch their video case study.

Contact Center 40

Contact Center Analytics Customer Support Personalization 40

Talkdesk

JANUARY 24, 2018

To help understand the modern contact center industry as thoroughly as possible, the team at Talkdesk reviewed Deloitte’s 2017 Global Contact Center Survey. At Talkdesk, what we see when we look at the future of customer interactions is an increase in the customer’s ability to self serve.

Contact Center 46

Contact Center Surveys Chatbots Accountability 46

Talkdesk

JANUARY 24, 2018

To help understand the modern contact center industry as thoroughly as possible, the team at Talkdesk reviewed Deloitte’s 2017 Global Contact Center Survey. At Talkdesk, what we see when we look at the future of customer interactions is an increase in the customer’s ability to self serve.

Contact Center 46

Contact Center Surveys Chatbots Accountability 46

Talkdesk

JUNE 20, 2017

It’s up to a manager to review that outlier and pinpoint their successes so the rest of the team can be coached. Talkdesk supervisors have a unique tool at their disposal to allow managers to study their top sales reps: call recordings. The post How to Replicate the Production of Your Best Sales Rep appeared first on Talkdesk.

Sales 40

Sales Coaching call center software Best practices 40

Talkdesk

JULY 16, 2019

Quality assurance reviewers may give feedback based on only one or two recorded calls, which the agent may not see as representative of their overall performance. Inherent bias can become an issue, as one call may be seen in different ways by different reviewers. appeared first on Talkdesk.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

Talkdesk

MAY 26, 2020

Make sure you consistently update your call center software with this unique customer information, review it before reaching out and listen to recordings from previous calls to capture the most precise context. The post 9 valuable tips to build rapport over the phone appeared first on Talkdesk.

Call Center 90

Call Center call center software Scripts Personalization 90

Talkdesk

SEPTEMBER 15, 2015

Come sit with us here in the Talkdesk corral as we explore the weekly round-up of customer service insights. At Talkdesk, we appreciate the simple pleasures. Customer Experience Magazine ran an article by Felicity Wade-Palmer on the importance of customer reviews, with a specific eye to the travel and hospitality sector.

B2C 45

B2C call center software Call Center Customer Service 45

Talkdesk

SEPTEMBER 2, 2015

At Talkdesk, our mission is to revolutionize the customer experience. Surveypal aims to bridge this divide by collecting and aggregating survey data for organizations to review and improve their customer service practices. Zetterberg went on to describe how these integrations were easily set up within Talkdesk.

Best practices 68

Best practices Customer Service Surveys call center software 68

Talkdesk

FEBRUARY 8, 2019

Review the most used knowledgebase articles or FAQs at your site. The post How to Develop a Quick Start Guide That Prevents Calls and Emails appeared first on Talkdesk. Here are three detailed tips for identifying the content for your Quick Start Guide. Tips 1 and 2 are for existing products.

Self service 72

Self service Contact Center Personalization Sales 72

Customer Service Life

AUGUST 26, 2019

My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance and speech and text analytics, news from Zendesk and Freshworks, and some vendors to consider if emerging messaging channels are key to your customer engagement strategy in the coming months.

Technology 74

Technology Chatbots Analytics Contact Center 74

Talkdesk

FEBRUARY 14, 2018

Editor’s Note: This piece was originally written by Brian Cantor, Digital Director and Principal Analyst at CCW, for CCW and Talkdesk’s Special Report: Agent Performance. This can be issued as a “grade” (following management’s qualitative review) or as a score (based on using analytics to compare overlap between interactions).

Contact Center 40

Contact Center Metrics Average Handle Time Self service 40