Talkdesk

FEBRUARY 10, 2021

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. More details on these new solution packages are below, and you can always find Talkdesk for Salesforce on Salesforce AppExchange —the world’s leading enterprise cloud marketplace.

industry solution 80

industry solution Healthcare Contact Center Enterprise 80

JustCall

NOVEMBER 25, 2022

Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses. For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Balto

MAY 25, 2022

Visit the Talkdesk website to watch the on-demand recording. Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown , a semi-annual competition run by Talkdesk®, Inc., Talkdesk and the other contestants put on an exciting show,” said Kerr.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

Balto

JUNE 30, 2022

Marc Bernstein, CEO of Balto and Matt Halliday, EVP of Sales & Marketing at American Homes 4 Rent, co-presented a workshop Tuesday afternoon titled, “From Cost Center to Profit Center: Why Agent Experience Is Your Biggest Lever to Drive Efficiency and Growth in 2022.”. Talkdesk Passport to Partners. Prepping for CCW.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

Talkdesk

MARCH 30, 2020

At Talkdesk®, we envision a modern contact center that empowers agents to engage with customers any time, anywhere, using any device. In light of current events, we’re temporarily expanding our Mobile Agent offering to every Talkdesk customer to help your businesses continue to operate and provide the best customer service.

Contact Center 90

Contact Center Sales Customer Service 90

Talkdesk

OCTOBER 14, 2020

Leveraging enterprise-grade customer engagement platforms like Talkdesk that securely integrate with customer data systems, marketing automation platforms and core systems will empower banks to create specialized repayment programs. Talkdesk has over 30 security certifications to guard your data at the server level to the operator level.

Banking 105

Banking Finance APIs Healthcare 105

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Cloud contact 68

Cloud contact Contact Center CRM Enterprise 68

Talkdesk

MAY 12, 2020

Ease of use, scalability, seamless integration options and simple customization capabilities were some of the advantages that made Ion Solar move its customer, sales and support operations to find a place in the sun with Talkdesk CX Cloud. The post Ion Solar shifts to remote work in two hours with Talkdesk appeared first on Talkdesk.

Contact Center 79

Contact Center CRM Sales Customer Support 79

Talkdesk

MARCH 20, 2020

Fortunately, Talkdesk ® offers innovative and unique options to address this challenge: Talkdesk Now : Enables the industry’s fastest move to the cloud – companies can deploy a powerful, comprehensive cloud contact center solution in as little as 24 hours. . It’s already happening. Sign up by May 1, 2020. .

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Talkdesk

NOVEMBER 26, 2019

Wow, what a week Talkdesk had at our VIP Lounge in Tropisueño (photos) , during Dreamforce, November 19-22, 2019! End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts.

Contact Center 78

Contact Center Sales Personalization Customer Service 78

Talkdesk

JANUARY 2, 2020

Talkdesk is again featured prominently in a report from Gartner, the world’s leading research and advisory company. “We are thrilled to be mentioned in this report by Gartner and will use it as motivation to widen the gap between Talkdesk and our CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk.

Customer Service 66

Customer Service Multichannel Self service Contact Center 66

Talkdesk

APRIL 2, 2020

The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. You will hear from Talkdesk top executives and from visionary Dennis Snow, former Walt Disney World CX leader.

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

Talkdesk

APRIL 7, 2020

Opentalk 2020 Virtual includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk® executives and CX visionaries, as well as on-demand breakouts featuring Talkdesk experts, customers and industry leaders. Save the date! Four specific strategies for wowing customers every time.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

Talkdesk

AUGUST 28, 2020

MEDFAR was able to accomplish this because they were using a cloud-based service from Talkdesk®. To rapidly accommodate the increased volume of calls, MEDFAR shifted its sales team, already well trained in its products, to answer support calls. We didn’t think work-from-home (WFH) for our contact center agents was possible.

Healthcare 124

Healthcare Contact Center Technical Support CRM 124

Talkdesk

JANUARY 15, 2020

Do you have an interesting story to share regarding customer experience and/or sales success? appeared first on Talkdesk. Are you an outstanding storyteller and possess an innovative spirit? Are you keen on taking the reality of customer support to the next level? Then look no further – you have just arrived at the right place!

Contact Center 86

Contact Center Sales Customer Support Customer Experience 86

Talkdesk

APRIL 24, 2020

A Fortune 100 healthcare leader is the latest addition to a number of enterprises moving to Talkdesk® Enterprise Cloud Contact Center. Talkdesk’s new customer previously relied on a combination of aging on-premises systems for its contact center operations. Want to know more? Go through this Fortune 100 company’s press story.

Healthcare 58

Healthcare Cloud contact Enterprise Contact Center 58

Callminer

DECEMBER 17, 2019

Sales Pursuits. Should your company need to put more effort into handling sales-related activities such as order management and appointment scheduling, it can help tremendously to pass this work on to a dedicated team. In fact, these centers vary in form and focus, depending on a given company’s objectives and use case.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Talkdesk

MARCH 19, 2020

One of the reasons I joined Talkdesk® was its passion for customer service. As uncertain as recent weeks have been, our focus on supporting Talkdesk customers has remained true and unwavering. Talkdesk is offering the fastest way to move the contact center to the cloud. It was predictable and comfortable.

Cloud contact 70

Cloud contact Contact Center Sales Technology 70

Talkdesk

DECEMBER 18, 2020

Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales. For brands with high-end items, consider a policy that implements a personal touchpoint from one of your customer care representatives shortly after the sale.

Personalization 106

Personalization Sales Customer Care Surveys 106

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Some Best Speech Analytics Software. Increase the productivity and efficiency of teams.

Analytics 52

Analytics Coaching Call Center APIs 52

Talkdesk

MARCH 31, 2020

This transition should cover all aspects of an organization, including people and culture, marketing and sales, infrastructure and tools. With the new and improved Talkdesk ® Flexible Deployment options, migrating to the cloud does not have to be so challenging.

Customer centricity 56

Customer centricity Contact Center Technology Sales 56

Talkdesk

FEBRUARY 25, 2019

Opentalk18 , Talkdesk’s CX industry event, was filled to the brim with sales and customer experience leaders from nearly every industry. Thousands of attendees joined experts in the sales, service and CX tracks to learn how they can start creating magic moments with their customers.

Sales 80

Sales Analytics Customer Experience Call Center 80

Talkdesk

DECEMBER 10, 2020

85% of CX professionals cite repositioning contact centers as profit centers – by combining service with sales – as a priority. We talked to almost 900 consumers and hundreds of customer experience (CX) professionals to understand the changing landscape of CX in financial services and insurance. The CX stakes are rising.

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

Fonolo

APRIL 6, 2020

Perfect for any remote sales team, the cloud-based service not only allows you to manage it through an app but it allows you to use local numbers from at least 75 countries in the world. HubSpot’s Help Desk Software is integrated with Aircall and is built in tandem with HubSpot’s sales and marketing software.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Talkdesk

FEBRUARY 25, 2020

Companies must focus on the customer at every interaction, including sales, marketing, support and others. Talkdesk® believes that a successful digital transformation is a strategy that applies to all stages of a business. How can Talkdesk help you? Becoming customer-centric is key for organizations to survive.

Cloud contact 56

Cloud contact contact center solutions Customer centricity Contact Center 56

Talkdesk

NOVEMBER 7, 2019

Since 2011 Talkdesk’s mission has been to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows companies to adapt their contact centers to the evolving needs of their customers.

CRM 45

CRM Contact Center Enterprise Call Center 45

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? An auto dialer basically is a system that automatically calls a list(s) of phone numbers to target customers/prospects or allow sales agents to leave messages. A wise decision! In this blog, we will deep-dive to understand the auto dialer functionality.

Scripts 52

Scripts Sales CRM Contact Center 52

Talkdesk

DECEMBER 11, 2017

Inside sales professionals are familiar with this situation: Days after your first inquiry, your prospect finally completes the scheduling process and is nailed down for a demo of your product. You agree, knowing full well you’ve blown your chance at making a sale. I don’t see anything,” the prospect asks to reschedule the demo.

Sales 49

Sales 49

Talkdesk

DECEMBER 11, 2017

Inside sales professionals are familiar with this situation: Days after your first inquiry, your prospect finally completes the scheduling process and is nailed down for a demo of your product. You agree, knowing full well you’ve blown your chance at making a sale. I don’t see anything,” the prospect asks to reschedule the demo.

Sales 40

Sales 40

Talkdesk

AUGUST 31, 2020

sales, service, market research, etc.) The post 25 Questions to Ask Before Investing in Call Center Outsourcing appeared first on Talkdesk. Call center outsourcing is a hot topic on both ends of the phone – company and customer. And both groups have reasons to celebrate and hesitate. What is call center outsourcing?

outsourcing 100

outsourcing Call Center call center software Sales 100

Talkdesk

OCTOBER 18, 2018

For the second year in a row, Talkdesk is recognized as a Visionary by Gartner in the 2018 Magic Quadrant for Contact Center as a Service, North America , and highest among Visionaries on the Ability to Execute scale. Talkdesk is a great partner with a great product.

Contact Center 56

Contact Center Multichannel Call Center Sales 56

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. Choosing Talkdesk. The reality at Humach.

Interactive Voice Response 60

Interactive Voice Response Management Self service Contact Center 60

Talkdesk

MARCH 30, 2020

It affects every aspect of the business from human resources and security, to sales and marketing. The post Going digital in the contact center: What you should know appeared first on Talkdesk. For a customer-centric business such as the contact center, digital transformation plays an especially important role.

Contact Center 83

Contact Center Customer centricity Chatbots Technology 83

CSM Magazine

MAY 12, 2023

PCI Pal achieved average annual sales growth of 64.79% according to the figures by Growth Index (GX), which are based on a rigorous financial analysis of the annual growth of a total of 32,000 companies in the UK over a two-year period. Partners include Genesys, Talkdesk, Amazon Connect, Worldpay, 8×8, Vonage, Freshworks, and Capita.

Government 52

Government SaaS Sales Marketing 52

Talkdesk

JULY 10, 2019

Talkdesk customer Chillisauce is one of the U.K.’s Prior to using Talkdesk, Chillisauce was using an on-premises solution that was very high maintenance and difficult to configure. When Chillisauce evaluated Talkdesk, they were impressed with how easy it was to use on the admin side and the depth of integrations offered.

Contact Center 48

Contact Center contact center solutions Analytics Metrics 48

Talkdesk

SEPTEMBER 2, 2020

appeared first on Talkdesk. The call center industry is constantly looking for new ways to improve customer experience (CX). Managing expectations for AI is not easy and requires answers to the following questions: What is AI and what is not? What are realistic expectations for AI?

Contact Center 67

Contact Center Call Center Sales Marketing 67

Talkdesk

OCTOBER 4, 2018

Latin America’s leading e-commerce technology company, Mercado Libre, selected Talkdesk Enterprise Contact Center Platform to power and optimize their customer service and sales teams. Mercado Libre will deploy Talkdesk to their teams in Argentina, Mexico, Chile, Colombia and Brazil. “As

Customer Service 40

Customer Service Enterprise Contact Center Sales 40