What Is Customer Sentiment Analysis — And Why Is It Important?
Playvox
SEPTEMBER 14, 2022
For instance, over a third of Millennials and Generation Z-ers started using web chat more since the beginning of the pandemic, compared to 15 percent of Baby Boomers, according to a Zendesk survey. The Importance of Proper Tagging in Sentiment Analysis. That’s where tagging support interactions comes in.
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