support 
ShepHyken
JANUARY 8, 2024
What types of customer support tickets can be automated with the help of AI? How are large companies incorporating AI into their customer support platforms? What is the impact of AI automating simpler customer support tasks? How can AI help agents focus on high-value tasks in customer service?
CX Accelerator
MAY 25, 2022
Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. However, the support email address that I need to create has limitations that got me scratching my head. You may use some or all of them.
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TechSee
JUNE 1, 2023
Cochlear is also known for the quality of their medical device support. We sat down with Myra Arriaga, one of Cochlear’s device support specialists, to discuss her passion for ensuring her recipients have consistent access to hearing as well as with Adriana Rodriguez and her son Noel, a bilateral Cochlear recipient.
ShepHyken
MARCH 7, 2018
He had worked with support centers and we were discussing how important the team in a customer support center is to an organization. Yet, it surprised both of us just how low paid some of these support people are. The post Upgrade Your Customer Support Rep to a Customer Support Professional appeared first on Shep Hyken.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
ShepHyken
JUNE 26, 2019
In the old days – and even in modern times – if a customer wanted help or support, they picked up the phone and called for help. But there’s one mode of communication and customer support that hasn’t been talked about much. What I’m referring to is the concept of predictive customer support. Crisis averted!
ShepHyken
JULY 3, 2019
Just last week I wrote about the concept of predictive customer support. Now, we take a slightly different angle with the concept of proactive customer support. However, before the customer can even ask about the problem, the support agent must ask the standard questions to confirm the customer is who they say they are.
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When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
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Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts. A great customer experience drives customer loyalty.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Establishing a global support community comes with many many questions. Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. What are the key metrics to measure?
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Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.
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Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.
Speaker: Irit Eizips, CEO, CSM Practice
Customer service, including contact center support and other customer facing teams must then: track the right customer data to prove value was achieved, and track the right KPIs to continuously improve their customer success strategy.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. One of the most visible changes to companies as part of this transformation is the advent of customer success.
Advertiser: ZoomInfo
Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.
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