suite employee-experience 
Beyond Philosophy
DECEMBER 2, 2023
Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. Click here to learn more about Beyond Philosophy’s Suite of Services.
ShepHyken
JUNE 5, 2023
Employee experience (EX) has a significant impact not only on customer experience but on overall business growth. If you are going to do something for your customers to enhance their experience, make sure you recognize its intended or unintended impact on your employees. They are your true north.”
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CCNG
APRIL 3, 2024
For too long, organizations have paid lip service to platitudes like "we're all in this together" and "our employees are our greatest asset." Yet endemic workplace disengagement, high attrition rates and poor customer experience metrics reveal these are often empty slogans. employees trust the leadership of their organization.
Beyond Philosophy
MARCH 18, 2023
However, one fad that will never go out of style is treating your employees as the valuable resource they are. So, to answer our own question, Employee Experience is not just a fad and is definitely the future of a successful organization. He wanted to know how to build an excellent Employee Experience.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
ShepHyken
AUGUST 21, 2020
He shares 5 habits of companies that went through dramatic transformation and still managed to improve the customer experience. 5 Habits of Companies that Improve Customer Experience Through Change. Prioritize human needs (customers, partners and employees). Revise culture starting with the C-Suite. Adopt new behaviors.
ShepHyken
JUNE 25, 2021
She writes about how leaders can lead by example and model the change that they wish to see from their employees. Troy is a sharp-dressed man; when it comes to work/business, he is always dressed in a suit. Instead, he just showed up at the dealership every day in a suit. How do leaders drive (lasting) change? .
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Creating a seamless customer and employee experience requires a full suite of functionality.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
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