Beyond Philosophy

NOVEMBER 29, 0002

In the immensely popular ABQ, patrons were invited to cook their own cocktails assisted by HAZMAT-suited faux-meth-lab worker-bartenders. And the answer holds: were I eating in a room with Boris, I’d very much like it if the donnishly-rumpled London mayor kept his excellent Savile Row blue suit firmly buckled about him.

Customer Experience 284

Customer Experience Consulting Consulting Analytics 284

Beyond Philosophy

AUGUST 5, 2023

To learn more about Beyond Philosophy’s Suite of Services Click here. The post How perception plays a critical role in building a great Customer Experience appeared first on Beyond Philosophy. Click HERE to learn more about Professor Ryan Hamilton of Emory University.

Customer Experience 195

Customer Experience Feedback Surveys 195

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7

Advertising 52

Advertising Wait times CRM Personalization 52

Steve DiGioia

JANUARY 18, 2021

And how does this affect the customer experience? The McDonald’s Hot Coffee Case and the Customer Experience. “In The risk had repeatedly been brought to its attention through numerous other claims and suits. How Was My McDonald’s Customer Experience? My experience was awful. Think about this….

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

Beyond Philosophy

JULY 17, 2021

After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Key Ideas to Improve your Customer Experience.

Marketing 273

Marketing Customer Experience Consulting Consulting 273

Beyond Philosophy

SEPTEMBER 3, 2022

In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations. To that end, in this episode we share the five rules of a successful customer experience implementation. Key Ideas to Improve your Customer Experience. Please tell us how we are doing!

Customer Experience 284

Customer Experience Consulting Consulting Metrics 284

Beyond Philosophy

MAY 11, 2016

As Customer Experience consultants, we can tell you that this kind of press, particularly when you see the tax breaks these massive corporations already get, is not beneficial for your brand. The post C Suites Shudder As Panama Papers Go Online appeared first on. To read the full media briefing, download the pdf here.

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

Beyond Philosophy

OCTOBER 8, 2022

In this episode, we talk with special guest Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , about using video in a Customer Experience. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources. Please tell us how we are doing!

Customer Experience 221

Customer Experience Contact Center Consulting Consulting 221

ShepHyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

Beyond Philosophy

JULY 3, 2021

Whatever the reason may be, you have outsourced part of your Customer Experience. After all, customers do not distinguish between the part of the experience you provide and the part your third-party does. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

outsourcing 273

outsourcing Customer Experience Consulting Consulting 273

ShepHyken

DECEMBER 2, 2022

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. Steve Miller is the Head of Customer Success at Cirrus.

Customer Experience 173

Customer Experience Contact Center contact center solutions Technology 173

ClearAction

MAY 25, 2023

Growth via Massive Customer Experience Savings Lynn Hunsaker Customer experience savings are NOT about automation or slashing value to customers! Your enterprise goals are to continually increase value to investors, so by definition, you must continually increase value to customers. Well, you CAN!

Customer Experience 118

Customer Experience Chief Customer Officer Enterprise Accountability 118

Playvox

APRIL 5, 2022

Most companies aspire to excellence in customer experience (CX). But without getting contact center performance right, all other CX elements – such as marketing, user experience, etc. After all, the employee experience drives the customer experience. The key point is that WEM suites represent an evolution.

Contact Center 77

Contact Center Coaching Metrics Average Handle Time 77

Beyond Philosophy

JULY 24, 2021

I have used it to help organizations that hire us to improve their Customer Experiences to build their teams. In other words, we have a strategy for creating successful Customer Experience teams that we know works. In this episode, we share the five rules for building successful Customer Experience teams.

Customer Experience 195

Customer Experience Consulting Consulting Surveys 195

Beyond Philosophy

JUNE 12, 2021

These things are part of three news stories that can provide insight into improving your Customer Experience. Like you can learn from other people’s experiences, you can learn from other people’s mistakes. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

Customer Experience 259

Customer Experience Consulting Consulting Surveys 259

Beyond Philosophy

JANUARY 2, 2019

I recently read two pieces of research about Customer Experience that worried me. The first was from Nunwood , a UK-based research company with a Customer Experience index, and it showed that improvements in Customer Experience were not happening. The C-Suite want to see a return.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

Beyond Philosophy

OCTOBER 23, 2021

Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy , that changed the way at looked at the future of business.

Customer Experience 195

Customer Experience Consulting Consulting Customer emotions 195

Beyond Philosophy

MAY 8, 2021

We also explain what happens to your relationships with customers when you lie to them. Key Ideas to Improve your Customer Experience. Colin explains that most people lie in Customer Experiences to get the sale or to avoid upsetting the customer. Customer Experience Information & Resources.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

Beyond Philosophy

DECEMBER 14, 2018

It seems from two recent surveys that despite all the money and resources that have been ploughed into improving Customers Experience, this is not having any effect? What will happen next is that CEO’s and the C-Suite will start to remove their support for these changes. What is the problem and what can be done about it?

Customer Experience 287

Customer Experience Surveys 287

ShepHyken

JUNE 1, 2023

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot , the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience.

Analytics 156

Analytics Customer Experience Feedback Chatbots 156

Beyond Philosophy

APRIL 24, 2021

He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve moments in their Customer Experience. We created a fictional restaurant called Hamilton’s Fine Dining, which, you can imagine, had no budget at all for Customer Experience Design.

Customer Experience 221

Customer Experience Consulting Consulting Enterprise 221

Beyond Philosophy

JANUARY 23, 2021

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

Customer Experience 221

Customer Experience Consulting Consulting Surveys 221

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Beyond Philosophy

JULY 22, 2021

For example, one of the recent debates asked the question, is Customer Experience the new marketing? . Sherman is the Director of Customer Experience and employee engagement by day and the founder of DoingCXRight.com by night. In my view, I do not think Customer Experience replaces traditional marketing.

Marketing 221

Marketing Customer Experience Consulting Consulting 221

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. Learn more about the Alvaria Workforce Engagement Management (WEM) Suite. Reshaping Customer Experience.

Transportation 78

Transportation Management Employee engagement Consulting 78

Beyond Philosophy

JANUARY 15, 2022

In this episode, we talk with the Managing Director of the ACSI, David VanAmburg about what has been going on over the past ten years in Customer Experience. Key Ideas to Improve your Customer Experience. Then, following that was Customer Relationship Management (CRM). Please tell us how we are doing!

Customer Experience 170

Customer Experience CRM Consulting Consulting 170

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

CSM Magazine

APRIL 6, 2021

Vivantio launches new service management product suite to serve. Vivantio , a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with the needs of growing B2B service firms. growing B2B service firms.

B2B 81

B2B Management Enterprise Customer Service 81

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). Smart companies are spotlighting the employee experience, as much if not more, than they are on the customer experience. They have learned that it’s just as important to attract and keep good employees as it is to attract and keep customers.

Customer Experience 120

Customer Experience Chatbots Government Technology 120

CustomerSuccessBox

FEBRUARY 25, 2022

Let’s find out why and how should you convince your C-suite leaders to invest in Customer Success tech. However, due to competing internal priorities and finances, your executive team (C-suite leaders) may not recognize the benefit of a new software solution right away. Customer interactions should be reinvented.

Finance 52

Finance B2B CRM Personalization 52

ShepHyken

FEBRUARY 21, 2020

He shares tactics to help ensure a point-of-sale system will enhance the customer experience. In today’s highly competitive and constantly advancing retail industry, there is no place for ordinary customer service. Give customers a reason why they should keep coming back to you rather than exploring other stores.

Sales 238

Sales Customer Experience Marketing Personalization 238