ProProfs Blog

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Why Is There A Buzz Around Customer Loyalty? Tweet this.

Gamification 144

Gamification Customer retention Metrics Sales 144

Real Blue Sky

NOVEMBER 21, 2023

As we delve into five dynamic strategies for brand growth, we’ll explore how prioritizing customer retention can significantly boost profits. We’ll discuss the art of enhancing customer experiences to keep your customers not just satisfied but delighted and loyal.

Employee engagement 105

Employee engagement outsourcing Upselling Customer retention 105

JivoChat

APRIL 24, 2023

Since its inception and subsequent rise in the early 2000s, social media has been leveraged by brands large and small as a highly targeted marketing tool, and almost two decades since the launch of Facebook, these sites continue to revolutionize the way businesses approach advertising.

Advertising 75

Advertising Feedback Marketing B2B 75

Method:CRM

MARCH 13, 2023

No matter the industry, customer experience is a huge part of your business success. You should never neglect your customers’ wants and needs. If you do, you risk jeopardizing your relationships and the opportunity to develop new ones in the future. Enhancing the customer experience is crucial to your success.

Customer Experience 90

Customer Experience Self service Education Best practices 90

CSM Practice

DECEMBER 19, 2021

This saying applies to your Customer Success Technology stack more than anything else. The tools in your stack must work together to provide an exceptional customer experience. . You need to layout your journey first. What, why, and how are you going to solve the problem at hand needs to be explained.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

JivoChat

JUNE 29, 2023

A recent study revealed that 94% of consumers think of brand experience as a key factor influencing their purchase decision. With countless options at their fingertips, consumers seek more than just products—they crave an unforgettable brand experience. If the brand experience resonates with them, it will keep them coming for more!

Analytics 88

Analytics Chatbots Feedback Surveys 88

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. Knowing target users and analyzing their intents while interacting with your brand is the first queue to building a good user experience.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Callminer

NOVEMBER 18, 2020

Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Peter Mann.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

ChurnZero

JUNE 2, 2023

A Customer Success Manager at a Series-B stage SaaS company had just learned a key contact—their customer champion—was moving on to a new role. Her team had just finished working together to build a Customer Success playbook that included managing the departure of a customer champion.

SaaS 98

SaaS Accountability Personalization Sales 98

ProProfs Blog

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Surveys 167

Surveys Marketing Analytics Feedback 167

Callminer

APRIL 21, 2020

To find out what leadership activities today’s call center leaders find most valuable, we reached out to a panel of call center managers and business leaders and asked them to answer this question: “What are your favorite call center leadership activities?”. This also leads to being more productive and efficient in your work.

Call Center 182

Call Center Management Scripts Coaching 182

Nicereply

OCTOBER 24, 2023

It’s the heartbeat of your business success. Ever wondered what makes your favorite brands stand out in today’s competitive business arena? The harmony between a brand and its users, the very heart of customer experience (CX), has emerged as the keystone of modern commerce.

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

JivoChat

MAY 21, 2023

Instagram offers business owners and influencers an unmatched opportunity to grow their brands and build their communities. But posting high-quality content alone isn’t enough to heighten your online presence. You need people to engage with your posts, or your efforts might quickly fall through the cracks.

Metrics 75

Metrics Accountability Marketing Personalization 75

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. It also boosts customer satisfaction, increasing customer retention, loyalty, and overall brand affinity. Although brands usually control most customer touchpoints, a few areas are beyond their control.

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

Nicereply

SEPTEMBER 25, 2023

“Mastering NPS emails opens the door to understanding your customers’ experiences.” ” Are you looking to measure customer satisfaction and guide your brand’s success? Net Promoter Score (NPS) email surveys can be your most effective market research tool. Segment Your Audience 8.

Surveys 52

Surveys Feedback Best practices Personalization 52

OctopusTech

JULY 7, 2022

People sometimes post adult, hateful, violent, or spam content that does not abide by the community guidelines. . Here arises the need for content moderation to maintain the engagement of people on a large number of forums, communities, or different social networking sites to modify those undesirable pieces of content.

outsourcing 62

outsourcing Quality management Engineering Best practices 62

ProProfs Blog

MAY 28, 2020

No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty?

Customer Experience 139

Customer Experience Multi-channel support Feedback Customer Support 139

REVE Chat Blog

FEBRUARY 26, 2020

The polarity lies in how they focus on building customer relationships to the next scale. You need to invest your time to build and nurture them over a period. 79% of customers say that they want brands to show that they understand and care about them before they buy anything. What is the difference?

CRM 104

CRM Feedback Personalization Education 104

LiveChat

JANUARY 23, 2020

Whether it’s a chair you’re sitting on, a computer you’re using for work, or a favorite mug sitting on your desk. What’s the first thing that jumps into your mind when you think about those items? I think about the brands behind them. Those brands are the reasons why you choose one product over another.

Gamification 69

Gamification Feedback Education Entertainment 69

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? This is where customer success comes in. Customer success is the practice of ensuring that your customers achieve their desired outcomes while using your product or service.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

delighted

JANUARY 7, 2022

In this post, we’ll dive into why customer listening matters and how you can start leveraging feedback to create the experience your customers expect. . In this post, we’ll dive into why customer listening matters and how you can start leveraging feedback to create the experience your customers expect. .

Feedback 83

Feedback Customer Service Surveys Advertising 83

OctopusTech

AUGUST 31, 2023

Are you a business looking for a way to grow your customer base in your local area? Local SEO is the way of optimizing your website for local searches. Because around 46% Of people search on Google with local intent, with local SEO, you can get more local customers, improve your brand visibility, and increase revenue and sales.

Engineering 62

Engineering Advertising Sales Marketing 62

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. First, we’ll review the onboarding process and why it’s crucial.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

ProProfs Blog

NOVEMBER 26, 2021

Voice of customer survey is a key aspect of the VoC program that helps you understand your customers and propose effective actions to improve customer satisfaction, retain existing customers , and attract new leads. It helps you analyze what drives your customers’ buying decisions so that you can offer the products and services accordingly.

Surveys 78

Surveys Feedback Personalization Marketing 78

Global Response

FEBRUARY 19, 2023

Or is that customer success? Is there a difference between customer success vs. customer support? This is the team that responds to inbound customer communications, proves help desk support and takes care of customer issues throughout the entire customer journey. What is Customer Success? Or customer service?

Customer Support 62

Customer Support Metrics outsourcing Accountability 62

Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. Your team is one of the most important teams in your business because you have a direct line to customers, their concerns, and their insights.

Customer Support 67

Customer Support Contact Center Upselling Customer centricity 67

CustomerSuccessBox

NOVEMBER 24, 2021

If you provide enough value, then you earn the right to promote your company in order to recruit new customers. It’s the experience and benefits that your customers get for the price they paid. If they continue to receive value, they’ll continue the relationship with your brand. Demonstrating it should be your next step.

Upselling 52

Upselling Feedback Customer advocacy B2B 52

SharpenCX

SEPTEMBER 3, 2020

So much of leading a team is how you build trust and motivation with each person. You could have the best ideas for improved performance, but if you don’t support your team your business will suffer. That got me thinking, how you handle change when you implement new strategies in your contact center.

Contact Center 67

Contact Center Morale Customer Experience Customer Service 67

OctopusTech

AUGUST 14, 2023

Maybe you are looking for changes in your products and services, modification of theme, or you are just feeling that your website looks outdated as you are facing a decrease in the site’s traffic and conversion rates. But if you handle your site to the wrong company, then you might ruin your entire online business in some time.

Engineering 62

Engineering Sales Advertising Technology 62

aircall

AUGUST 14, 2022

When it comes to running a successful business, growth is inevitable. But one way to ensure you can scale without compromising on quality is to scale your customer support team too. But one way to ensure you can scale without compromising on quality is to scale your customer support team too. It’s not always easy though.

Customer Support 117

Customer Support Benchmark CRM Chatbots 117

Creative Virtual

JULY 8, 2021

Last year many of us were spending much more time at home than usual as we did our part to slow the spread of COVID-19 in our communities. If you’re at home anyway, why not try to tackle that project yourself? This created a surge of another kind, though: a wave of do-it-yourself project attempts. Probably not.

Chatbots 59

Chatbots Virtual Agent Self service Marketing 59

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. How can you make sure your ecommerce venture succeeds? In this guide, we’ll look at some strategies you can use to succeed in your ecommerce venture. Aliexpress. trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers. Pratibha Vuppuluri.

Management 207

Management Customer Service Consulting Consulting 207

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

OctopusTech

AUGUST 18, 2023

Hiring a skilled custom web development company is your best choice for creating a functional and exciting website. When you work with experts, they’ll take the time to learn about your company and its goals so that they can create a site that’s customized for you, and they’ll also make sure you have everything you need.

Construction 62

Construction Engineering APIs Enterprise 62

Method:CRM

MAY 1, 2023

You’ve gathered all the customer information you can dream of through your CRM system, but now what? Learning from your CRM and customer experience data is most valuable when it comes to understanding your customers and improving their satisfaction levels. Why do small businesses need customer service software?

CRM 93

CRM Customer Experience Self service Customer Support 93

ProProfs Blog

JANUARY 29, 2020

The current digitally dominant world has reduced the wait time to seconds , and no one wants to resort to old school methods of communicating with their favorite brands. But, why is that so, and what exactly is multi-channel customer service? But why does this multi-channel customer experience matter so much?

Multi-channel support 148

Multi-channel support Customer Service Customer Support Self service 148