RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen!

Contact Center 40

Contact Center Scripts Sales Metrics 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? How can two Chatbots with the same range of abilities deliver two completely different customer experiences? For example, let’s say you’re using a fictional airline’s Chatbot, AirMaria.

Journey mapping 45

Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? How can two Chatbots with the same range of abilities deliver two completely different customer experiences? For example, let’s say you’re using a fictional airline’s Chatbot, AirMaria.

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40