CCNG

NOVEMBER 16, 2022

Success is dependent on a commitment to evaluating the business through the eyes of your customers together with strong, cross functional leadership and collaboration. Consider all the new products and services that didn’t exist 3, 5, or 10 years ago, that now answer a previously unmet customer need.

Customer Experience 195

Customer Experience CCNG Customer centricity Big data 195

CCNG

JANUARY 10, 2024

Information that can be updated and delivered instantaneously by an agent to a customer looks like a productivity boost as well as a driver of positive customer experiences. Mitigating Risk Mitigating risk is a top priority for leaders today since class action lawsuits are a real possibility when there is a problem with a product or service.

Technology 195

Technology CCNG Coaching Contact Center 195

ShepHyken

AUGUST 29, 2022

My Comment: This week, customer loyalty seemed to be the big topic. I read numerous articles on the topic, so I decided to make customer loyalty the theme. Retail Customer Experience) Top brands know that providing a great in-store experience is key when it comes to brick-and-mortar success.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Automotive 99

Automotive Journey mapping Self service Sales 99

ShepHyken

SEPTEMBER 4, 2023

Magazine) Customer retention is a crucial aspect of any successful business. My Comment: And as long as we’re talking about customer retention, here is another excellent article on the topic. My Comment: Onboarding customers at the beginning of the relationship is crucial to their success with your products and services.

Customer Service 167

Customer Service Customer retention SaaS Best practices 167

C3Centricity

FEBRUARY 13, 2024

I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition.

Feedback 90

Feedback Surveys Marketing Customer Experience 90

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Enterprise 103

Enterprise Best practices Marketing Sales 103

Totango

MAY 17, 2023

I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr. VP of Customer Success at Veriforce, Andy Kearney. In the first generation of customer success, CSMs became a catch-all for any activity requiring customer interaction. Here are three insights I took away from TSIA.

Sales 106

Sales Marketing Metrics APIs 106

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. These results should be the North Star that brings your marketing, customer success, and even your sales team together ,” Karen explained.

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 89

Sales Enterprise Best practices Metrics 89

Lumoa

OCTOBER 5, 2022

We believe the voice of the customer is paramount to a businesses success. New incremental topic modeling. We have launched a new iteration of our AI when creating Topics. Topics you deleted will not be recreated by AI, even if there would be enough feedback to warrant a Topic being created.

CRM 83

CRM Feedback Surveys 83

VirtualPBX

DECEMBER 27, 2023

With just four days left, it’s not too late to reshape your business phone system and set the stage for success in 2024. Today's Topic: CRM Integrations Transform Your Communication and Productivity with VirtualPBX CRM Integrations Today’s focus is on CRM Integrations , a game-changer for business communication.

CRM 104

CRM voip Management Customer Experience 104

VirtualPBX

AUGUST 10, 2023

As the business landscape continues to evolve, embracing innovative communication channels like text messaging will undoubtedly be a cornerstone of success, fostering meaningful connections and driving growth in the digital age. Your insights will shape the future of our product.” Check it out at [Link].”

Healthcare 98

Healthcare Call Center Accountability Surveys 98

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! Is the customer journey mapping exercise a worthwhile effort?

Journey mapping 97

Journey mapping Construction B2B Education 97

Lumoa

DECEMBER 17, 2022

New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics. The AI will attempt to add keywords to Topics that you have created manually, to make them more accurate for future data that comes in. New Insights logic on the Impact page! and we can get you started! and we can get you started!

Feedback 83

Feedback Surveys APIs Marketing 83

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

SaaS 98

SaaS Best practices Gamification Feedback 98

Spearline

MAY 19, 2022

For the full webinar experience click here Successful deployment of WebRTC applications Watch a replay of our live webinar from Wednesday May 11 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of Bloggeek.me The key elements for a successful WebRTC application deployment. Keep an eye out for our future webinars.

98

98

TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. She has led CX for giants such as Whitbread, Sainsbury’s, and Compass Group as well as providing clients worldwide with groundbreaking products, services, and experience design services as a consultant.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Lumoa

JANUARY 17, 2023

New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics. The AI will attempt to add keywords to Topics that you have created manually, to make them more accurate for future data that comes in. New Insights logic on the Impact page! and we can get you started! and we can get you started!

Feedback 83

Feedback Surveys APIs Marketing 83

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. Customers pay for licenses upfront before they can use the product. Your team is averaging 45 minutes a day in our product.

Accountability 98

Accountability SaaS Upselling Metrics 98

JivoChat

FEBRUARY 8, 2023

Other topics approached are Twitter marketing, LinkedIn ads, and how to use Google Business. Workload: 11 hours Certificate: includes a certificate of completion Main topics: Social media marketing introduction Facebook Instagram Twitter Pinterest Google Ads Google My Business YouTube LinkedIn Landing Pages Web 2.0 Workload: 7.5

Marketing 75

Marketing Advertising Accountability Analytics 75

VirtualPBX

AUGUST 15, 2023

In today’s fast-paced business landscape, effective communication is key to success. Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies.

Best practices 98

Best practices Marketing Feedback Sales 98

AWS Machine Learning

APRIL 4, 2024

However, delivering truly personalized recommendations presents several key challenges: Capturing diverse user interests – News can span many topics and even within specific topics, readers can have varied interests. This results in customized news feeds that surface the topics and sources most relevant to an individual user.

Personalization 79

Personalization APIs Engineering Metrics 79

JivoChat

FEBRUARY 13, 2023

You will learn copywriting as well and get access to multiple templates to sell your products and services. You will understand how to automate emails as well, to optimize your work and become more productive. Workload: 4.5 The course also approaches how to achieve open rates over 50% and boost your clicks and responses too.

Marketing 75

Marketing B2B B2C Chatbots 75

JivoChat

FEBRUARY 15, 2023

Do you want to work in this field and help companies and organizations promote their products and services? So, what are the skills needed in marketing that will help you be a successful worker in this domain? Here are some soft skills marketing you could work on improving so that you maximize your success chances.

Marketing 75

Marketing Personalization Technology 75

AWS Machine Learning

SEPTEMBER 13, 2022

Statistics show that the majority of shoppers use reviews to determine what products to buy and which services to use. As per Spiegel Research Centre , the purchase likelihood for a product with five reviews is 270% greater than the purchase likelihood of a product with no reviews. The topics are represented as clusters.

APIs 67

APIs Metrics Scripts Accountability 67

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough.

Banking 98

Banking Scripts Morale Personalization 98

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. Call center dashboards play a vital role in contact centers.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. Therefore, you can never fully determine it.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Upselling 97

Upselling Metrics SaaS Sales 97

Netomi

JULY 13, 2022

Incorporate greetings, escalations, and conversation topics that are helpful, natural and persuasive, and align with the personality of your chatbot. Integration with your company’s knowledge base , so that if the AI is not trained on a particular topic, it can easily source and surface relevant materials for the customer.

Chatbots 105

Chatbots Airlines Best practices Personalization 105

JivoChat

FEBRUARY 15, 2023

It has become a platform where you can engage with your target audience, increase visibility, and sell your products and services too. Other topics covered in this Instagram course are copywriting, sales psychology, and how to turn followers into customers. Workload: 7.5 Workload: 6.5 Workload: 22.5

Accountability 75

Accountability Marketing Analytics Sales 75

Totango

FEBRUARY 23, 2024

Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days. On a recent episode of the MarTech Podcast, Karen talked about her first 60 days at Totango and the steps she took to ensure a smooth transition and set herself and her newly united team up for success.

Marketing 97

Marketing Enterprise Sales 97