Playvox

FEBRUARY 16, 2024

From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. Defining the strategy upfront and understanding the considerations and challenges will help ensure successful implementation of automated AI in quality management.

Quality management 75

Quality management Contact Center Management Best practices 75

ShepHyken

NOVEMBER 14, 2022

If you find the right vendor, one who is focused on you and your organization’s success, you’ll quickly realize that it’s more of a partnership. Why Reducing Customer Effort Leads To Loyalty by Dan Gingiss. Dan sprinkles some great stories in with these topics. Dan Gingiss) You can’t expect your customers to know everything.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

COPC

APRIL 1, 2024

With the advent of generative AI (GenAI) and large language models (LLMs), we are in an era of exponential change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Over the past two decades, numerous strategies and tools have developed.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

AWS Machine Learning

JANUARY 5, 2024

It’s a reusable pipeline for setting up automated model training, generating predictions, creating a baseline for model monitoring and data monitoring, and creating and updating an endpoint based on previous model threshold value. Save model: This step creates a model from the trained model artifacts.

Management 108

Management APIs Engineering Government 108

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. All enabled by NobelBiz leading contact center technology.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Enterprise 103

Enterprise Best practices Marketing Sales 103

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations. Need help getting started?

Automotive 99

Automotive Journey mapping Self service Sales 99

CSM Magazine

FEBRUARY 22, 2024

In this article, you will learn more about how to use this Dripify software for generating high-quality leads and its incredible features. To understand more about this tool, let’s dive into its features: Ease in finding prospects There is no doubt about how wonderful it is to use LinkedIn to find good quality leads.

Accountability 52

Accountability Analytics Sales Enterprise 52

JivoChat

JULY 16, 2023

On the other, leads and customers are drowning in a deluge of marketing material — emails, tweets, LinkedIn posts, podcasts, YouTube videos, you name it. How often have you wanted to or ended up reading a clickbait-y article about the “15 best-kept secrets of the most successful people ever to have lived”?

Finance 75

Finance Healthcare Marketing Surveys 75

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Canada, Mexico, Philippines, India, and Europe.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

Fonolo

MARCH 2, 2023

While the world was pivoting from on-site to hybrid and remote workspaces, contact centers were also embracing cloud technology and upskilling agents to be among the first-generation of AI-native workers. The rise of artificial intelligence and its impact on self-service was a huge topic of interest. And not a moment too soon.

Contact Center 141

Contact Center Self service Chatbots Consulting 141

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

Nicereply

JANUARY 17, 2024

In this article, we will explore the definition of a double-barreled question, its problems, and how to steer away from it to ensure your surveys generate reliable and meaningful data. However, this apparent efficiency can lead to significant problems when it comes to data accuracy and interpretation.

Surveys 59

Surveys Feedback Customer advocacy Customer Service 59

Playvox

MARCH 7, 2024

Worldwide, we could collect diverse stories and testimonies of mothers, sisters, daughters, and caregivers, striving for success as leaders in a multigenerational workplace while overcoming cultural barriers in the places where they live. Use them to create a formula for your company’s success.

Best practices 87

Best practices Surveys Consulting Consulting 87

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Increasing their predictability with leading indicators.

Metrics 98

Metrics Journey mapping SaaS Sales 98

TeleDirect

DECEMBER 14, 2023

Do you know how many leads you are losing and how much every lost lead is costing your company? You can quickly calculate this figure by knowing the number of leads you receive in a given time and how many leads are converted into clients. Imagine cold calls turning into qualifying leads with appointments secured.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Posting job opportunities.

Best practices 115

Best practices SaaS B2B Marketing 115

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

SaaS 98

SaaS Best practices Gamification Feedback 98

Transparent BPO

DECEMBER 19, 2019

They cover a wide range of topics, from quality monitoring to call center outsourcing to agent training to customer experience and more. KEEP: The Essential Ingredient to KPI Performance Success. Blocking and Tackling: 6 Rules for Contact Center Success. Lead Generation. Here they are, in order of popularity.

outsourcing 90

outsourcing Contact Center Call Center Metrics 90

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If you want to learn more about the latest trends in the lead generation space, you can watch the entire webinar discussion on demand here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Lumoa

NOVEMBER 21, 2023

When automated to collect the same sets of data to study growth and behavioral changes over a certain period, the data can lead to helpful insights. When the score is good, it generally implies that the business is thriving. Inconsistencies affect results and decision-making. Contrarily, panic sets in when the number goes down.

Feedback 83

Feedback Chatbots Analytics Metrics 83

Playvox

SEPTEMBER 6, 2022

Whether your customer service center is remote, hybrid, or moving back to the office full-time, agent engagement is critical to success—now and into the future. Based on real customer service centers’ success, here are the five best ways to keep remote contact center agents connected and engaged: 1. Communicate. SMith, Ph.D.,

Contact Center 86

Contact Center Surveys Customer Support Feedback 86

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. Building a Strong Online Presence In today’s digital age, having a strong online presence is crucial to the success of any business, and funeral homes are no exception.

Consulting 52

Consulting Consulting Education Engineering 52

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. Instead, you need to use what I call “Strong Talk,” or talking about your struggles, challenges, successes, and real-time conundrums. or “congratulations!”

Banking 98

Banking Scripts Morale Personalization 98

ChurnZero

MAY 18, 2023

Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. Here’s a list of ChurnZero’s major product releases in Q1 of 2023. This was the first true industry partnership between a CS platform and an LMS.

Education 52

Education Accountability CRM Analytics 52

JivoChat

FEBRUARY 5, 2023

hours Certificate: includes a certificate of completion Main topics: What is a leader Connecting with your team Motivation Leadership styles Delegating Access type: full lifetime access 2. You will also get to know proven processes for generating ideas and brainstorming solutions. Workload: 2.5

Management 75

Management Technology Accountability Time management 75

CrazyCall

AUGUST 16, 2019

Besides the podcasts themselves, you’ll find a short description of each of the shows along with platforms where you can listen to them and the most important details such as an average duration, topics, guests, and best episodes. Topics covered: Amazon FBA, Facebook Ads, eCommerce. Ready to level up your sales career? Scott Voelker.

Sales 115

Sales B2B Coaching Personalization 115

NobelBiz

JULY 25, 2023

Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. Plus, we delve into post-analytics and other exciting topics. Watch the entire podcast episode here!

Analytics 98

Analytics Call Center Scripts Contact center software 98

CSM Magazine

AUGUST 10, 2023

“Her experience in the SaaS space and track record of unlocking the full potential of brands aligns perfectly with our mission to empower smarter, more successful contact centres.” During her time at Khoros, Nugent played a pivotal role in the successful merger of Spredfast and Lithium, rebranding the unified company as Khoros.

Marketing 52

Marketing Customer centricity SaaS Coaching 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Action-Oriented Data Discovery : Seek out meaningful data that can lead to concrete actions, enhancing customer satisfaction and loyalty. Lumoa’s software is also enhanced with cutting-edge technology.

Analytics 83

Analytics Feedback Metrics Surveys 83

Satrix Solutions

JULY 28, 2021

These include higher customer retention, repurchase, and renewal, as well as a better reputation in the market (which leads to higher sales win rates), and stronger employee engagement (which means lower employee attrition). While the benefits may be clear, the risks do not get as much attention. not statistically reliable).

Customer Experience 122

Customer Experience B2B Surveys Construction 122

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider. It must be a well-orchestrated act.

Accountability 98

Accountability SaaS Upselling Metrics 98

CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. The journey continues, and I’m excited to see where it leads us next. How did we get here?

Enterprise 52

Enterprise Technology Customer Experience Management 52

JustCall

APRIL 4, 2023

It is not an overstatement to say that a company’s success today largely depends on its ability to engage with customers effectively. With the right approach and training, an inbound call center can double up as a powerful tool for generating sales and building customer loyalty. What Is Call Center Inbound Sales Training?

Call Center 52

Call Center Sales Inbound sales Upselling 52

Connect

APRIL 18, 2024

Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace. By Martin Cross, CTO at Connect. Connect with us: Connect UK , Connect South Africa , Connect India , Connect USA.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

Upstream Works

NOVEMBER 30, 2022

However, CCaaS isn’t the complete answer and will not guarantee success. First-generation chatbots have only been marginally better, but with conversational AI, today’s chatbots can engage more effectively with customers. While this may not lead to lower contact volumes, it will make the volumes more manageable.

Customer Experience 78

Customer Experience Chatbots Contact Center Morale 78