Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Enterprise 103

Enterprise Best practices Marketing Sales 103

JivoChat

FEBRUARY 13, 2023

Despite the growth of other alternatives to sending messages online, like WhatsApp, email continues to be used, and it’s possible to create high-performance marketing campaigns through it. That’s where the email marketing courses get in. Check out the article to discover how you can master email marketing techniques.

Marketing 75

Marketing B2B B2C Chatbots 75

TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. ’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing. and the United Nations.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ShepHyken

AUGUST 16, 2021

How to Scale Customer Success Without Losing the Human Touch by Tyler Holmes. As a result, prized customers feel lost or ignored when they most need help using a product or measuring success. Training, automation, and data are the three topics that this article focuses on. This is worth a read and a share with your team.

Customer Service 222

Customer Service Technology Marketing Contact Center 222

JivoChat

FEBRUARY 15, 2023

Are you considering a career in marketing? If the answer to all these questions is yes, then you might have started thinking about the marketing skills all these employers are looking for in candidates. So, what are the skills needed in marketing that will help you be a successful worker in this domain?

Marketing 75

Marketing Personalization Technology 75

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

VirtualPBX

AUGUST 15, 2023

In today’s fast-paced business landscape, effective communication is key to success. Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies.

Best practices 98

Best practices Marketing Feedback Sales 98

ShepHyken

MARCH 21, 2022

5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. The Wise Marketer) Customer satisfaction is affected by all brand touchpoints, from first impressions to customer service, and impacts customer loyalty. Our customer service research supports the theme. Sometimes common sense makes the most sense!

Customer Service 167

Customer Service Customer retention Engineering Self service 167

JivoChat

AUGUST 22, 2023

Content strategy, when done right, maximizes Internet marketing and leads to successful online brand development, which can mean more sales and more revenue One of the main reasons online brands delve into creating their content is to increase organic search results and generate more site traffic of a highly qualified nature.

Marketing 75

Marketing Management Engineering Sales 75

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Metrics APIs 106

JivoChat

JUNE 2, 2022

Do you want to learn how to implement the best digital marketing strategies to develop successful campaigns and work in this sector? Thousands of companies around the world are looking for digital marketing experts. The Complete Digital Marketing Course. The Complete Digital Marketing course includes 12 courses in 1.

Marketing 75

Marketing Advertising Engineering Analytics 75

Call Center Weekly

OCTOBER 3, 2018

LinkedIn is a powerful tool but to take full advantage you need to be searchable and that comes from content and keywords. Publish content. Also, spacing between content is more SEO friendly so keep that in mind. Have you searched by hashtags, content and companies? Teeing up topics and sharing them is not enough.

Personalization 134

Personalization Real estate B2B Engineering 134

ShepHyken

AUGUST 3, 2020

Personalization and Customer Experience Strategies for Success by Larisa Bedgood. Business2Community) Personalized customer experiences are now at the center of all marketing initiatives. My Comment: Smart CX (from Oracle) has been putting out great content.

Customer Service 232

Customer Service Marketing Personalization Customer Experience 232

ShepHyken

MAY 21, 2021

Content Manager at TextMagic , a cost-effective, efficient, and secure way to communicate. You can set up dedicated channels for tasks and off-topic discussion to manage and prioritize discussion. . Content Manager of TextMagic. She is interested in customer success, growth, marketing, technology, and travel.

Customer Service 329

Customer Service Morale Management Customer Support 329

JivoChat

JUNE 13, 2023

Coming up with social media content ideas may be a challenge for many companies. When you produce content aware of its purpose, you can analyze it better, and find the proper tools to achieve the expected results. Considering who you are speaking to and the platform the content will be published is fundamental as well.

Accountability 75

Accountability Marketing Sales Personalization 75

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? Generative AI will provide content and help you connect ideas and concepts. This addresses both input (original customer email) and output (response, format, content needed, word count). If so, this article is for you! Suggest a few ways to connect.

Scripts 98

Scripts Accountability Feedback Marketing 98

VirtualPBX

JUNE 15, 2023

Effective communication plays a pivotal role in the success of any business. Recognizing this, VirtualPBX, a leading provider of advanced business communication solutions, is thrilled to unveil two groundbreaking texting features that are set to revolutionize inbound SMS and automated marketing capabilities.

Marketing 98

Marketing Management Customer Experience 98

ShepHyken

AUGUST 31, 2020

How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Smarter CX) This article shares 5 steps to help develop a successful and productive telework strategy. My Comment: Working from home is a hot topic these days. Some people have even managed to fast-track publishing books on this topic.

Customer Service 263

Customer Service Advertising Customer retention Customer Experience 263

JivoChat

DECEMBER 26, 2022

Knowing the TikTok trends that are making success in the platform is very important for marketing professionals and digital influencers who want to boost their profile or a brand profile. When you keep updated with trending videos and hashtags, it becomes easier to have ideas for your content as well. What Are TikTok Trends?

Sales 75

Sales Marketing Personalization 75

JivoChat

JUNE 12, 2023

However, it isn’t enough to just create a profile or a page, you need to post relevant content regularly, and to do that it’s necessary to create an effective strategy that considers your target audience and your goals. What Is Social Media Marketing? What Is a Social Media Strategy?

Marketing 75

Marketing Advertising Analytics Metrics 75

ShepHyken

OCTOBER 19, 2020

This year it is virtual and instead of two or three days, is a month of amazing content from amazing speakers. 14 Smart Ways To Leverage User-Generated Content by Expert Panel®. Sadly, most companies don’t fully tap into the potential of this cost-effective, successful way of engaging customers.

Customer Service 187

Customer Service Chatbots Metrics Wait times 187

ShepHyken

NOVEMBER 1, 2021

Our mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover, and buy anything, and empower businesses and content creators to maximize their success.” My Comment: We close out this week with an article on one of my favorite topics, personalization.

Customer Service 190

Customer Service B2B B2C Personalization 190

ShepHyken

SEPTEMBER 13, 2019

One of the most successful ways to enhance the customer experience is through live chat. In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . Hamzah Tariq is a Marketing Manager at Kayako. Be sure of your answers.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Posting job opportunities.

Best practices 115

Best practices SaaS B2B Marketing 115

Nicereply

MAY 13, 2021

Any company with a social media presence or an online marketing plan is likely to be impacted by the content they don’t directly produce. Whether it’s a site showing ads, a review, or a public-facing forum, any brand can be related to any content. Content moderation is fraught with nuance.

outsourcing 94

outsourcing Marketing Customer Experience 94

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Therefore, you can never fully determine it.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

Maru Group

OCTOBER 19, 2022

Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. International conferences like IBC and MIPCOM are devoting considerable attention to the format, boosted by its success in the United States. Yet FAST is a tough topic to measure.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

SaaS 98

SaaS Best practices Gamification Feedback 98

JivoChat

JUNE 21, 2022

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. Whether you are an entrepreneur or a marketing professional, understanding how Google Analytics works can help you to boost your business performance, and increase brand awareness and conversion rates. .

Analytics 75

Analytics Accountability Marketing Management 75

JivoChat

FEBRUARY 16, 2023

It’s vital that you know how to get views on Snapchat Spotlight in order to see success on the platform - views raise your brand awareness and build your customer base. Our guide will teach you industry-best tips that ensure you get lots of eyeballs on your Snapchat content and gain new followers.

Entertainment 75

Entertainment Accountability Best practices Marketing 75

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Table of Contents What is a Call Center Dashboard? These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Help Scout

AUGUST 11, 2021

Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Beyond producing written content, he also has a very active Twitter feed and frequently hosts podcasts. Ebooks around topics like compensation and management. Bill Quiseng.

Customer Service 82

Customer Service Coaching Education Best practices 82

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. 1) Out of the Box: ABX Strategies for Marketing, Sales, and CX. 4) BIG RYG Customer Success Conference. There is, however, a silver lining.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? Generative AI will provide content and help you connect ideas and concepts. This addresses both input (original customer email) and output (response, format, content needed, word count). If so, this article is for you! Suggest a few ways to connect.

Scripts 75

Scripts Accountability Feedback Marketing 75

JivoChat

FEBRUARY 22, 2023

If you have just started investing in creating content for a brand or your personal profile on TikTok, and you are looking for a way to grow faster in the platform, one alternative is to buy TikTok likes. When the viewer finds your content good, they can press the heart to send a like or tap twice on their smartphone screen.

Analytics 75

Analytics Scripts Accountability Personalization 75

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. So how can marketing teams create content and messaging to improve customer success and drive retention? Case studies.

SaaS 79

SaaS Marketing Sales 79