VirtualPBX

AUGUST 10, 2023

In today’s fast-paced business landscape, effective communication is paramount. Among the myriad of communication channels available, text messaging has emerged as a powerful tool for businesses to engage with their customers, clients, and employees. Remote Work: Bridging Distances Seamlessly Onboarding: “Welcome aboard!

Healthcare 98

Healthcare Call Center Accountability Surveys 98

ShepHyken

MAY 21, 2021

Content Manager at TextMagic , a cost-effective, efficient, and secure way to communicate. Get Communication Right . Communication is a key to productivity in any team, and especially a remote one. In fact, getting team communication right could halve your employee turnover rate. Team Apps and IM .

Customer Service 336

Customer Service Morale Management Customer Support 336

TechSee

FEBRUARY 19, 2024

Something as basic as automatic call summarization and topic extraction can reduce pre- and post-call operations by 30%, representing millions of dollars in savings. Early LLM-chatbots have been similarly restricted due to concerns about LLM hallucinations and off-topic guidance. So is LLM-powered CX Automation ready for prime time?

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. In addition, Jon produces a monthly podcast – Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ShepHyken

MAY 17, 2021

My Comment: Let’s start this week’s TOP FIVE roundup with an important topic that I’ve written on many times in the past, and that is how to handle customer complaints. It’s difficult to create a connection when the primary mode of communication between the company and the customer is digital.

Customer Service 202

Customer Service Customer retention Marketing Sales 202

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. If you have a topic you would like to discuss with us, don’t hesitate to get in touch with us here. These are examples of things that need to come first.

Banking 222

Banking Consulting Consulting Personalization 222

JivoChat

FEBRUARY 15, 2023

So, what are the skills needed in marketing that will help you be a successful worker in this domain? Here are some soft skills marketing you could work on improving so that you maximize your success chances. And for this, you need to have excellent communication skills. It might mean learning more about a specific topic.

Marketing 75

Marketing Personalization Technology 75

ShepHyken

JULY 29, 2019

The key to a vision statement being successful is that is short and memorable. Why Customer Success is Important in the Modern Age by Mia Jacobs. Totango) This is why customer success is critical now. My Comment: Customer success is a hot topic. Some companies are proactive in helping customers be successful.

Customer Service 300

Customer Service Enterprise Analytics Customer Experience 300

ChurnZero

MARCH 30, 2021

As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics. . Why Customer Success Matters. Topic: Learn about the importance of implementing a Customer Success program. Customer Success Around the Web.

SaaS 98

SaaS Metrics Management Customer Service 98

ShepHyken

NOVEMBER 6, 2023

Consider this finding cited in the article: “48% of consumers become angry while communicating with customer service.” This article tackles the topic of how to get and keep loyal customers despite the economy. I have a concept I refer to as the Speed To Happiness. There are plenty of examples and tips to get you thinking.

Customer Service 168

Customer Service Self service Surveys Contact Center 168

ShepHyken

AUGUST 16, 2021

How to Scale Customer Success Without Losing the Human Touch by Tyler Holmes. Built In Austin) Companies that scale too quickly are prone to losing one-to-one customer communication. As a result, prized customers feel lost or ignored when they most need help using a product or measuring success. This isn’t just information.

Customer Service 229

Customer Service Technology Marketing Contact Center 229

ShepHyken

OCTOBER 18, 2017

With that said, the focus on this topic is on what many consider to be the customer service and support department – the people who have contact and interaction with the customer. But, that can’t happen if efficiency is how you measure success. Direct interaction can come in many forms.

Customer Service 401

Customer Service Metrics Customer Support Customer Experience 401

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Communicate effectively with users via announcements and banners: Implement dynamic announcements and banners within your application to deliver real-time updates, product news, and personalized messages to users.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

VirtualPBX

JUNE 15, 2023

Effective communication plays a pivotal role in the success of any business. Recognizing this, VirtualPBX, a leading provider of advanced business communication solutions, is thrilled to unveil two groundbreaking texting features that are set to revolutionize inbound SMS and automated marketing capabilities.

Marketing 98

Marketing Management Customer Experience 98

COPC

APRIL 1, 2024

Deeper Customer Insights: Understanding Beyond Words Interaction analytics, driven by AI, provide a deeper and more nuanced understanding of customer communications. These interactions are generally quick and do not require extensive back-and-forth communication to address the customer’s needs.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Playvox

MARCH 7, 2024

Worldwide, we could collect diverse stories and testimonies of mothers, sisters, daughters, and caregivers, striving for success as leaders in a multigenerational workplace while overcoming cultural barriers in the places where they live. Use them to create a formula for your company’s success.

Best practices 87

Best practices Surveys Consulting Consulting 87

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. Call center dashboards play a vital role in contact centers.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Totango

MAY 17, 2023

I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr. VP of Customer Success at Veriforce, Andy Kearney. In the first generation of customer success, CSMs became a catch-all for any activity requiring customer interaction. Here are three insights I took away from TSIA.

Sales 106

Sales Marketing Metrics APIs 106

Fonolo

APRIL 1, 2021

Customer experience (CX) continues to be a hot topic in the contact center world. How can businesses position themselves for success when the future is so uncertain? AI is another big topic — specifically, how new technology in this space can help contact centers create a seamless customer support journey. Blair Pleasant. “I

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

JivoChat

FEBRUARY 5, 2023

It’s essential to communicate with clarity, to have an attitude toward your team that shows they can count on you, and that you are open to hearing their opinions and help. You will also learn how to enhance communication and collaboration and have more effective virtual meetings. A manager has a leadership position. Workload: 2.5

Management 75

Management Technology Accountability Time management 75

VirtualPBX

JUNE 21, 2023

As the summer season approaches, businesses are actively seeking ways to reduce operating costs while maintaining efficient communication systems. One solution that stands out in the realm of cost-saving and streamlined communication is VirtualPBX. Lower Your operating costs with VirtualPBX today!

voip 98

voip Call Logging Telecommunications Morale 98

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart. What are the tech skills needed for contact center success?

Customer Service 78

Customer Service Contact Center Customer Experience Metrics 78

ChurnZero

MAY 26, 2021

Slack has transformed business communication. When we think of Slack, we usually think of it as an internal communication tool, however many people do not realize it can also be used for external communication as well. There are a number of Slack communities that have been created specifically for Customer Success professionals.

SaaS 86

SaaS Best practices Analytics Metrics 86

VirtualPBX

MAY 24, 2023

One essential aspect of customer satisfaction and compliance is offering a simple and efficient method for customers to opt out of receiving further communications. It helps businesses foster positive relationships with their audience by allowing them to control the frequency and type of communications they receive.

Customer centricity 98

Customer centricity Marketing Management Customer Experience 98

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. Once customers use and love your product, you can broach the topic of payment for additional licenses. over their standard.

Accountability 98

Accountability SaaS Upselling Metrics 98

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. 5 Ways to Fight Burnout. Build an Open and Supportive Work Environment.

Enterprise 102

Enterprise Personalization Best practices Management 102

Connect

APRIL 18, 2024

Gen AI is a trending topic because businesses and consumers are captivated by the potential applications the technology holds in how the world works and engages, with the AI arms race between OpenAI, Microsoft, Google, and Meta escalating with the public release of platforms like ChatGPT, Bing Chat, Baard (now Gemini) and Meta AI.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

CSM Magazine

OCTOBER 26, 2023

Enhanced Communication The implementation of 360 feedback software also encourages communication and collaboration among team members. Succession Planning 360 feedback software proves to be valuable for succession planning by providing information about employees’ strengths and weaknesses.

Feedback 52

Feedback Employee engagement Surveys Management 52

Spearline

AUGUST 12, 2022

Diversity in the Workplace At Spearline we believe that our employees are at the core of our organisation and ultimately, our success. A pretty good analogy to sum up this topic. One topic that is often looked at is why previous employees left the organization. It also shows improvements in their well-being of 19%.

Education 98

Education Contact Center Management 98

CSM Magazine

APRIL 25, 2022

Mental health is a very crucial topic in the business industry, and the mental health of your staff can make a huge impact on the customer service that they provide to customers. Communication Training. Communication is one of the most important topics in business, whether you work in retail, customer service, or healthcare.

Customer Service 97

Customer Service Management Coaching Healthcare 97

Satrix Solutions

JULY 21, 2021

We had an opportunity to sit down and chat about this topic, as well as what’s coming up in the Customer Success industry with Abby Hammer , Chief Customer Officer with ChurnZero. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Chief Customer Officer 78

Chief Customer Officer SaaS Customer retention Metrics 78

Solvvy

APRIL 1, 2022

Building on the continued commercial success of our powerful Conversational AI for top online brands and marketplaces, Solvvy is pleased to announce that our no-code Workflow Builder and Omnichannel routing is now available to parents with children who might need an extra ‘nudge’ to stay on task. .

Personalization 108

Personalization Engineering 108

JivoChat

FEBRUARY 15, 2023

Other topics covered in this Instagram course are copywriting, sales psychology, and how to turn followers into customers. Instagram Marketing 2023: Hashtags, Live, Stories, Ads & more This Instagram course teaches you how to create a successful themed, business or personal account on Instagram. Workload: 7.5 Workload: 6.5

Accountability 75

Accountability Marketing Analytics Sales 75

ClientSuccess

DECEMBER 19, 2022

For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Playbook Vectors by Vecteezy.

Upselling 72

Upselling Education Best practices Sales 72

ChurnZero

MAY 18, 2023

Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. Learn how HackerRank eliminated one-to-one customer training with Northpass and ChurnZero.

Education 52

Education Accountability CRM Analytics 52

Natalie Petouhof

OCTOBER 31, 2022

Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful.

Education 52

Education Sales Time management Marketing 52

customer sure

JANUARY 10, 2024

There also needs to be a cycle of evaluation internally, proper internal communications to highlight issues and opportunities, and the actual response to the feedback itself. This is an interesting, much-debated topic that our CEO, Guy Letts, shared his views on with 360 Magazine recently. But it doesn’t stop there.

Customer Experience 62

Customer Experience Feedback Metrics Healthcare 62