success support 
TeamSupport
JULY 31, 2023
The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.
Nicereply
MAY 23, 2022
Support leaders are likely to encounter a need to scale their teams at some point in their career. Brendan Ledger , Director of Support at 7shift s, has a three-step framework that sets your team up for success and helps you scale effectively and quickly. How do you view the evolution of scale when it comes to support?
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ClientSuccess
FEBRUARY 22, 2023
Have you ever wondered about the difference between customer success and customer support? This article will explore the differences between customer success and customer support and how they work together to help businesses succeed. Unlike customer support, which is reactive, customer success is proactive.
CCNG
AUGUST 21, 2021
There is a vast body of research exposing the direct link between strong frontline leaders and higher levels of workforce engagement, retention, and business success. Your supervisors are the linchpins of your contact center’s success, and they are depending on you for the support they need to deliver.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
Help Scout
AUGUST 22, 2023
Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches. Read the full article
HelpCrunch
FEBRUARY 16, 2023
No matter what niche you are working in, a [ … ] The post Top 9 Chatbot Features to Make Your Customer Support a Success appeared first on HelpCrunch blog. These virtual assistants bring solutions for customer service and boost the level of engagement.
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Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Establishing a global support community comes with many many questions. Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. What are the key metrics to measure?
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. One of the most visible changes to companies as part of this transformation is the advent of customer success.
Advertiser: Vanilla Forums
Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. How does Community Support other CX Investment Objectives? What is most important when interacting with a brand, and what is the ideal experience they’re looking for?
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Community offers brands efficient solutions across the business spectrum: support, success, CX, and marketing objectives can be managed and realized through Community. How do customers see community as a solution to their customer experience expectations?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. Agent assist technologies can support the agent. Scripts have been around as long as contact centers. But scripts have had a variety of issues. Collaborative scripting can improve CX and agent performance.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer.
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