Remove success stories-from-leaders-mistakes-lessons-learned
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International Women’s Day: A Closer Look at Some of the Women Who Drive NRG

The Northridge Group

Every woman has a story to tell. Whatever the story, there’s lessons to be taken and to be learned. These women come from different areas of their lives – from age, stage, geography, and career – but all have one thing in common: grit. These are their stories. And yet, they smile. They thrive.

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The Aircall story, by founders

aircall

It took us eight years of sweat, grit, mistakes, and successes to get there. If we look at the famous Bessemer benchmark “From $1M to $100M” ; it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! . Often, entrepreneur ideas are born out of personal stories and anecdotes.

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5 Customer Experience Concepts your Agents Need to Know (and How to Teach Them)

Nicereply

Soft skills are an essential part of this success and yet, are incredibly hard to teach. Learning these skills is not conducive to a classroom environment in most cases. In this exercise, the leader will follow the instructions from the trainees precisely as they say them. Piece Together a Story.

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3 Cost Conscious Mistakes in Hospitality Implementation that Lose Money

The Petrova Experience

Today, we are looking at three mistakes in hospitality implementation that promise to save money in the short-term, bult ultimately do not deliver CX impact you need and your customers deserve. These mistakes can end up costing you much more in lost revenue, employee attrition, and diminished brand reputation.

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Never Market the Middle: Q&A with Peter McGuinness, President, Chobani

C Space

One of the biggest mistakes that companies and brands make is they market the middle. Chobani remains one of the most successful CPG companies in the grocery aisle. Peter McGuinness, President at Chobani, explains the brand’s success and why it’s not just about yogurt, but about the purpose and authenticity of the brand.

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The Do’s and Don’ts of Agent Scorecards

SharpenCX

It means you offer the support and feedback your team needs, so they don’t push themselves to the brink of exhaustion (I learned a lesson or two on that). But simply using objective, quantifiable measurements on your agents’ scorecards fails to tell the full story of what’s happening in your contact center.

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Evangelist in Chief: Q&A with Guy Kawasaki

C Space

Kawasaki worked for — and learned from — the man himself, Steve Jobs, in the mid-1980s as Apple’s Chief Evangelist. The product itself, Kawasaki admits, made that task easier: “One of the lessons in my life is that it’s easy to evangelize good stuff, but it’s hard to evangelize crap. You’d have to write the mistake.